---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Twilio-Direct callback testing

# Twilio-Direct callback testing {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also
view when the last callback test was run, its status, and the test logs.

## Before you begin

Role required: notify_setup_admin, notify_admin

## Procedure

1. Navigate to AllNotifyAdministrationTwilio Direct Configuration.
2. Click Test Callbacks.
3. Select the SMS option and click Initiate SMS.
4. Select the call option and click Initiate Test Call.  
   Note:  
   The callbacks can be tested only after a connection is established with Twilio.

*[\>]: and then