---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Notify

# Activate Notify {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.{#t_ActivateNotify__ph_NotifyActive}

## Before you begin

Role required: admin

## About this task

Notify activates these related plugins if they are not already active.{#t_ActivateNotify__table_ikq_swb_lt__entry__2}

| Plugin | Description |
|-|-|
| E164 Compliant Phone Number \[com.glide.phone_number\] | Provides E-164 compliant phone number support. |
| SMS Preferences \[com.snc.sms_pref\] | Provides ability to set SMS preferences for receiving messages from different providers. |
[Table 1. Plugins for Notify]

{#t_ActivateNotify__table_ikq_swb_lt}  
Note:  
If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateNotify__find-plugins-cmd}
{#t_ActivateNotify__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateNotify__p_cb1_nfg_h1c}
   {#t_ActivateNotify__find-plugin-cmd}
{#t_ActivateNotify__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#t_ActivateNotify__activate-plugin}
{#t_ActivateNotify__activate-plugin}{#t_ActivateNotify__steps_hc3_gg1_ft}
* **[Differences between Notify and Legacy Notify](https://www.servicenow.com/docs/5SJ1AR_d9I0oFZBY_FoL7w)**   
  Describes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls.
* **[Migrating from Legacy Notify](https://www.servicenow.com/docs/i_4k5ORkc2p3JkbQ5M_irA)**   
  When migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.

**Related topics**   

* [List of plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
* [E.164 phone number field configuration](https://www.servicenow.com/docs/access?context=r_ConfigureE.164PhoneNumberFields&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)

*[\>]: and then