--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Request experience in Now Mobile # Request experience in Now Mobile {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Request experience in Now Mobile The Now Mobile app enables users to request items or services, track requests, and approve them directly from their mobile devices. This functionality is activated through the ServiceNow Mobile Request Native Application Screens and Applet Launcher plugin, which includes Service Catalog capabilities by default. Show full answer Show less ## Key Features * **For Me Tab:** Users can view and manage approvals in **My To-Dos** and track requests in **My Requests** with configurable filters recommended to show only open requests. * **Services Tab:** Users can submit new requests or track existing ones. It displays **Recent Services** , **Popular Services**, and allows browsing through service categories. Categories only display items and sub-categories based on user permissions. * **Supported and Unsupported Items:** Certain item types like Content items, Wizards, Standard change templates, and specific variable types (e.g., multi-row variable sets) are not supported or viewable in the mobile app. Non-scripted on-load catalog UI policies affecting visibility are supported. * **Additional Functionalities:** * Browse catalog items using both category and catalog hierarchies for better context. * Customize the Submit button label for record producers. * Use mobile camera barcode scanning for Single Line Text variables with barcode attributes. * Create quick actions for easy access to frequently requested catalog items. * iOS users can utilize Siri shortcuts to open specific pages like browsing items or viewing requests. * **Now Mobile Properties:** Admins can configure properties to control catalog behavior such as sorting categories, item availability (desktop only or excluded), discoverability, button colors to match themes, and enabling cart functionality. * **Notifications and Cart:** Push notifications can be enabled for request status updates, and the cart feature can be enabled to allow users to add or edit multiple items before submission. ## Practical Use for ServiceNow Customers By enabling and configuring these features, ServiceNow customers can provide their users a seamless mobile experience to request, track, and approve services anytime, anywhere. Admins can tailor the mobile request experience by defining filters, controlling catalog visibility, customizing UI elements, and enhancing usability with quick actions and barcode scanning. This leads to improved user engagement, faster service fulfillment, and better request management through the Now Mobile app. You can enable users to request for an item or service, and track or approve requests on mobile using the Now® Mobile app. ## Activation of Now Mobile for Service Catalog {#now-mobile-catalog__section_ehw_y3q_f3b} If you have the admin role, activate the ServiceNow Mobile Request Native Application Screens and Applet Launcher plugin (com.glide.mobile-employee). See [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US). This plugin enables the Service Catalog functionality by default. ## For Me tab {#now-mobile-catalog__section_f4j_vvj_f3b} When you log into Now Mobile, the following functionality related to Service Catalog is available: * My To-Dos: Displays approval records of requests and requested items assigned or delegated to the user. * My Requests: Displays requests based on the filters defined for mobile in the My Requests Filter. By default, the Incident Mobile and Service Catalog Request Mobile filters are available. For information about configuring filters, see [Define filters for My Requests](https://www.servicenow.com/docs/w1LQeU5dEsjFDSq24Y~~Jw "Define request filters to filter incidents, requests, or tasks under the Self-Service > My Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now Mobile app.") and [Configure My Requests](https://www.servicenow.com/docs/access?context=set-up-my-requests&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US). Note: It is recommended to include only open requests. {#now-mobile-catalog__ul_znc_hww_23b} ## Services tab {#now-mobile-catalog__section_owg_wvj_f3b} You can submit or track requests. * Recent Services: Displays the items and services (10 items and services in the last 12 months) that were requested recently by the logged-in user. * Popular Services: Displays the most requested items and services (10 items and services in the last 12 months) that are visible to the user. Displays the 10 recent items and services in the last 12 months. * Browse Services: Displays the categories of items and services that you can browse through and order. Note: * If a category contains both items and sub-categories, the items specific to the category are displayed under Others. * The category listings do not display the catalog information for users who do not have the roles that have permissions to read the records in the sc_category table. For such users, an ACL can be added to provide read permission for the Title field of the sc_catalog table. {#now-mobile-catalog__ul_l1g_stf_r4b} {#now-mobile-catalog__ul_edg_1wj_f3b} Note: * You cannot request these item types in the mobile app. * Content items * Wizard * Standard change template {#now-mobile-catalog__ul_em1_2xx_33b} * All items hidden in Service Portal are also hidden in the mobile app. * In the RITM and record view, these variable types are not supported. * HTML * Custom * Custom with Label * UI Page {#now-mobile-catalog__ul_zcp_kmz_33b} * In the RITM and request view, a multi-row variable set is not supported. A message is displayed in this view that this variable set is not viewable. * On-load catalog UI policies (non-scripted) are supported for variables in record views, for example, requested item and incident. * Only the visibility condition is considered. * A variable with no value is not displayed. * These policies are also applicable for container variables and a group of check boxes. * Since the multi-row variable set is displayed with a message that it is not viewable, these policies can be used to display or hide that message. {#now-mobile-catalog__ul_lds_4nl_fmb} {#now-mobile-catalog__ul_ect_rj2_fmb} From Now Mobile, you can also perform the following tasks: * Browse catalog items using the catalog hierarchy in addition to the category hierarchy. For information about its configuration, see [Browse catalog items using the catalog hierarchy](https://www.servicenow.com/docs/_dCX422cXaDAJ9oqpbBoOw "In addition to the category hierarchy, browse catalog items using the catalog hierarchy for proper context."). * Change the label of the Submit button for a record producer. For information on editing the button label, see [Edit the label of Submit button for a record producer](https://www.servicenow.com/docs/TQU9xQY6J7JMv6dgtqFnKg "For a record producer submission experience that you can relate to, edit the label of the Submit button."). * Use the mobile camera to scan bar codes for identifying a variable value of a catalog item. This is only applicable by using the barcode attribute for the Single Line Text variable. For information about this variable attribute, see [Service Catalog variable attributes](https://www.servicenow.com/docs/jtZC43rgJel9dlakdfUpOA "There are a few Service Catalog variables support specific attributes to define the behavior and restrictions for variables."). {#now-mobile-catalog__ul_ghm_fsm_fmb} ## Quick actions {#now-mobile-catalog__section_mmq_ynz_33b} You can provide easy access to a catalog item by creating a quick action. For information on creating a quick action in Now Mobile, see [Create a quick action](https://www.servicenow.com/docs/access?context=add-quick-action&version=zurich&pubname=zurich-employee-service-management§ion=sc-quick-action&ft:locale=en-US). ## Siri shortcuts {#now-mobile-catalog__section_fcm_bh4_g3b} iOS users can use Siri shortcuts to open the following pages in the mobile app. * Browse items and services. * Open my requests {#now-mobile-catalog__ul_mp3_m15_g3b} See [Siri shortcuts](https://www.servicenow.com/docs/access?context=setup-mobile-employee&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US). ## Now Mobile properties {#now-mobile-catalog__section_xnj_wqm_fmb} You can define the following behavior for various catalog entities by configuring the Now Mobile properties. For information about configuring these properties, see [Configure Now Mobile properties](https://www.servicenow.com/docs/tNmhNESU~XzHGiTouGWnbg "Define the behavior of various catalog entities in Now Mobile."). * Sort categories by the Order field. * Define the availability of a catalog item in one of the following ways: * Include the catalog item with Availability set to Desktop only in Now Mobile. * Specify catalog item types to exclude in Now Mobile. {#now-mobile-catalog__ul_smk_trq_xlb} * Define the non-availability behavior of a catalog item by making it discoverable but not viewable, or not available at all. * Specify colors for buttons to match your mobile theme. {#now-mobile-catalog__ul_bmc_drm_fmb} * **[Configure catalogs](https://www.servicenow.com/docs/9GgEW1Nhv8vTWvKdaPx46g)** Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog. * **[Browse catalog items using the catalog hierarchy](https://www.servicenow.com/docs/_dCX422cXaDAJ9oqpbBoOw)** In addition to the category hierarchy, browse catalog items using the catalog hierarchy for proper context. * **[Submit and track a request](https://www.servicenow.com/docs/YwCd9Cat6vc6kInkaqicxQ)** Submit a request for an item or service and track the progress of your request with the Now Mobile app. * **[Create a quick action in your mobile applications](https://www.servicenow.com/docs/CGyfLOUo8WXZklIVVs_R~g)** Provide easy access to an important item by creating a quick action. For example, you can create a quick action that opens a Service Catalog item. * **[Enable notifications in Now Mobile](https://www.servicenow.com/docs/nXJ0HG2wNyAhyUpoJL_DsA)** Allow push notifications on your mobile device when there is an update for a request. * **[Enable the cart in Now Mobile](https://www.servicenow.com/docs/A~5hqaaNdR4WmCMukok9Qw)** Allow a requester to add or edit items in the cart. By default, the cart is disabled in Now Mobile. * **[Edit the label of Submit button for a record producer](https://www.servicenow.com/docs/TQU9xQY6J7JMv6dgtqFnKg)** For a record producer submission experience that you can relate to, edit the label of the Submit button. * **[Configure Now Mobile properties](https://www.servicenow.com/docs/tNmhNESU~XzHGiTouGWnbg)** Define the behavior of various catalog entities in Now Mobile. **Related concepts** * [Fulfiller experience in Mobile Agent](https://www.servicenow.com/docs/0uDITsKn_fzGiaKC8VU27g "Approve catalog requests, requested items, or change requests from anywhere using the ITSM ServiceNow Agent application.") **Related topics** * [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Mobile plugins and upgrades](https://www.servicenow.com/docs/access?context=plugins-upgrades&version=zurich&pubname=zurich-mobile&ft:locale=en-US)