---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Exploring SGC Central

# Exploring SGC Central {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 6, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring SGC Central

The SGC Central application allows users to discover, install, and monitor integration-ready Service Graph Connectors.
It provides complete visibility into discovered sources and processed data while offering tools for diagnosing and resolving connection issues.
Access is available through the SGC Central view in either the Service Graph Workspace or CMDB Workspace.
Show full answer Show less  

## Key Features

* **User Roles:** Different roles have specific permissions:
  * **Administrator:** Can install, upgrade, and manage Service Graph Connectors, create connections, and run background scripts.
  * **SGC-admin:** Has permissions to create, update, and delete connections, configure connectors, and manage system properties.
  * **CMDB Installation Administrator:** Can customize integrations and manage scheduled imports and data sources.
* **Workflow:** Users can search for connectors, create connections, configure properties, set import schedules, and monitor performance through the SGC Central dashboard.
* **Integrated Dashboard:** Visualizes connection status and performance, enabling users to quickly debug issues.

## Key Outcomes

* Gain instant insights into connection performance for smoother integrations.
* Easily discover and upgrade integration-ready connectors based on requirements.
* Intuitively manage connections tailored to user needs.

## Next Steps

To further explore SGC Central, consider reviewing resources on configuring and managing connections specifically for Service Graph Connectors.  
Learn about the SGC Central application with a sample workflow and review the benefits it can provide for different users in your organization.

## SGC Central overview {#sgcc-explore__cf-exploring-parent-overview}

With the SGC Central application you can discover and install integration-ready Service Graph Connectors, monitor their connection performance and insights, ensure complete visibility into discovered sources and processed data, and access tools and resources for diagnosing and resolving connection issues.
You access the application from the SGC Central view in the Service Graph Workspace or CMDB Workspace.

## SGC Central users {#sgcc-explore__cf-exploring-parent-users}

{#sgcc-explore__table_gws_mxy_m3c__entry__2}

| User role | Description |
|-|-|
| Administrator | Users with the admin role can install and upgrade Service Graph Connectors, including API Service Graph Connectors. Administrators can perform the following tasks: * Create a connection and configure connection properties. * Monitor connections and data imports. * Manage connections. * Upgrade the connector. * Run background scripts. * Provide access to tables in the global scope. {#sgcc-explore__ul_zhg_gxy_m3c} |
| SGC-admin | The sn_cmdb_int_util.sgc_admin user role has the second-highest level of permissions for Service Graph Connectors. SGC-admin users can perform the following tasks: * Create, update, and delete connections. * Configure connectors using the guided setup. * Read and write the system properties that are used by the connectors. * Perform all operations that are allowed by other user roles that have lower levels of permission. {#sgcc-explore__ul_a3g_gxy_m3c} |
| CMDB installation administrator | Users with the cmdb_inst_admin role can use [IntegrationHub ETL](https://www.servicenow.com/docs/7I~75I_3AQ9w21w~V9pBMw "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") to create and customize integrations. CMDB installation administrators can perform the following tasks: * Read all Service Graph Connector application modules. * Read and write the system properties that are used by the connectors. * Create, update, and delete custom tables. * Create, update, and delete scheduled imports and data sources. * Read records that are owned by other applications and are related to the functionality of Service Graph Connectors (for instance, records in the em_event table). {#sgcc-explore__ul_b3g_gxy_m3c} |
[Table 1. User roles]

{#sgcc-explore__table_gws_mxy_m3c}

## SGC Central workflow {#sgcc-explore__cf-exploring-parent-workflow}

Figure 1. Example workflow for the SGC Central users

A user with the SGC-admin or admin role uses SGC Central to perform the following tasks:

1. Based on the connection type, searches for a Service Graph Connector within the SGC Central view in Service Graph Workspace or CMDB Workspace.
2. Selects a connector type and creates the connection using the playbook available for the connector.
   1. Configures the properties for the connection.
   2. Sets up import schedules for targeted data sources.
   {#sgcc-explore__ol_gzb_frz_nbc}
3. Tracks the third-party data imported by the system using the connection into CMDB.
4. Monitors the SGC Central dashboard for any errors in the connection or the data processing pipeline.
5. Makes edits to the configuration or import schedules if needed.
{#sgcc-explore__cf-exploring-parent-workflow-ol}

## SGC Central benefits {#sgcc-explore__cf-exploring-parent-benefits}

{#sgcc-explore__table_wpg_ssy_nbc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Visualize connection status | Integrated dashboard to gain instant insights into the connection status of your connectors and performance, keeping your connections running smoothly. In addition, quickly debug for seamless integration. | Administrator, SGC-admin, CMDB installation administrator |
| Discover integration-ready connectors | Explore and install connectors based on the connection type requirements. See which connectors have new versions available and are eligible for upgrade. | Administrator |
| Manage connections intuitively | Create or modify connections to your needs. | Administrator, SGC-admin |
[Table 2. SGC Central benefits]

{#sgcc-explore__table_wpg_ssy_nbc}

## What to explore next {#sgcc-explore__cf-exploring-parent-links}

To learn more about configuring and using SGC Central, see:

* [Configuring SGC Central](https://www.servicenow.com/docs/pfvb_aQ32H4QH7SFqN4aVw "Set up the SGC Central application for onboarding and maintaining Service Graph Connectors and monitoring the errors related to connections added using Service Graph Connectors.")
* [Managing connections added for Service Graph Connectors in SGC Central](https://www.servicenow.com/docs/1zBqu3i7Wl3Hgz3ZQS1WaQ "You can create and update connections added for Service Graph Connectors within the SGC Central view of the Service Graph Workspace or CMDB Workspace to ingest data into Configuration Management Database (CMDB) from third-party sources.")
* [SGC Central reference](https://www.servicenow.com/docs/5b3GYA~VwjapWhOQg17e6w "Reference topics provide additional information about SGC Central components.")
{#sgcc-explore__ul_xpg_ssy_nbc}