--- sourceDocument: Zurich Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/build-workflows Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow generation # Flow generation {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow generation ServiceNow Otto for Creator enables customers to create flows or subflows directly from text descriptions, simplifying workflow automation. This feature is part of the Flow Generation capability introduced in the Zurich release, designed to accelerate flow creation through AI-driven assistance. Show full answer Show less ## Key Features * **Text-to-flow creation:** Generate workflows by providing natural language descriptions, reducing manual configuration effort. * **Plugin activation:** Requires activation of the ServiceNow Otto for Creator plugin along with the flow generation skill to utilize this functionality. * **Role management:** Specific roles are defined to govern access and use of ServiceNow Otto for Creator features. * **AI-powered assistance:** Uses artificial intelligence and machine learning to interpret descriptions and generate flows accordingly. ## Important Usage Considerations * Availability of AI models and features varies by region and data center. In-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, and regulated markets may have restrictions or unavailability. Customers should consult relevant knowledge base articles for current availability. * Because AI predictions are based on evolving models, outputs may not always be accurate or complete. Customers must thoroughly test and evaluate generated flows, apply human oversight, and avoid sole reliance on AI output for critical decisions, especially in sensitive sectors like healthcare, finance, legal, and security. * Users must comply with ServiceNow's AI Acceptable Use Policy, which governs responsible use of AI capabilities and may be updated over time. ## Data Processing and Privacy * Data used by this application is transferred from customer instances to a centralized ServiceNow environment, which may reside in different geographic regions or third-party cloud providers (e.g., Microsoft Azure). * All data handling follows ServiceNow's internal policies and compliance standards to ensure security and privacy. * ServiceNow collects inputs, outputs, and user edits to improve AI models and products but allows customers to opt out of data collection as described in the Now Assist documentation. Use ServiceNow Otto for Creator to create a flow or subflow from a text description. This video demonstrates creating a flow from a text description. ## Get started {#flow-generation-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about flow generation](https://www.servicenow.com/docs/eUwxfOn4e8GAcAd647t6CA "Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs.") | [ConfigureActivate the ServiceNow Otto for Creator plugin and the flow generation skill](https://www.servicenow.com/docs/QVkqXLVGGFgxXZQh5LHF0Q "Turn on the flow generation skill to use generative AI to create and edit flows.") | | [GenerateCreate a flow from a text description](https://www.servicenow.com/docs/yq5ir8nJBfzEXvHYZhdjfw "Use generative AI to create a flow from text directions and images.") | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/iYDyk5hhn8JCZChB47kWvA "This role grants users access to ServiceNow Otto for Creator skills.") | [ ] {#flow-generation-landing__table_ipw_tgq_zfc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-generation-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-generation-landing__ul_j3b_4vd_wcc} ## AI limitations {#flow-generation-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-generation-landing__p_kv2_nfg_h1c} ## Data processing {#flow-generation-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-generation-landing__p_lv2_nfg_h1c} ## Data collection {#flow-generation-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).