License usage publisher fields in workspace
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Summary of License usage publisher fields in workspace
This document describes the various fields available in the License Usage view within the Publishers page of the ServiceNow workspace for managing software license reconciliation. It is designed to help customers understand the meaning and practical use of each field related to software products, publishers, software models, license metrics, entitlements, removal candidates, and remediation options. This information is essential for tracking license compliance, estimating remediation costs, and identifying potential savings from license optimization.
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Key Fields and Their Practical Use
- Product Results: Includes unique identifiers, publisher and product names, grouping information, reconciliation status, compliance indicators, license counts (licensed and unlicensed installs), and cost estimates for true-up, over-licensed amounts, and potential savings. These fields help you monitor the status and financial impact of each software product’s license usage.
- Software Model Results: Focuses on specific software models, their compliance status, unlicensed installs, true-up costs, over-licensed amounts, and potential savings. This enables detailed analysis of license usage at the software model level.
- License Metric Results: Tracks license metrics tied to software models, including licenses owned, required, and available, as well as estimated true-up costs. This supports accurate reconciliation by matching entitlements to actual usage.
- Entitlements: Lists publisher display names, metric groups, license metrics, license types (full access or upgrade), and counts of active and purchased rights. Understanding entitlements is vital for managing your license grants and contract details.
- Removal Candidates: Identifies software installations that are potential candidates for removal to optimize license usage. Fields include candidate numbers, product details, potential savings, state (e.g., Ready, Awaiting Approval), and justification reasons such as low usage or being unallocated or unlicensed.
- Remediation Options: Describes actions to achieve compliance, such as purchasing rights, removing allocations, or uninstalling unlicensed software. Status indicators (New, Complete, Void, In Progress) show the progress of these actions, while fields specify whether the remediation affects compliance, the number of rights affected, and related true-up costs.
Practical Benefits for ServiceNow Customers
- Gain clear visibility into software license compliance and usage across publishers and products.
- Identify unlicensed and over-licensed installations to manage risks and avoid unnecessary costs.
- Estimate financial impact for true-up costs and potential savings from license reclamation.
- Track entitlement details to align software usage with purchased rights and contracts.
- Manage removal candidates and remediation actions efficiently to maintain compliance and optimize license investments.
- Use detailed status and justification fields to support governance and audit requirements.
Field descriptions for the related lists for publishers in the Publishers page in the License usage view.
Product Results
| Field | Description |
|---|---|
| Number | Unique product result number that is generated during the reconciliation process. |
| Publisher | Publisher of the software. |
| Product | Name of software product. |
| Group | Group to which the product result belongs. |
| Subgroup | Subgroup to which the product result belongs. |
| Latest | Indicates whether this product result is from the most recent reconciliation run. |
| Reconciliation result | Unique reconciliation result number that is generated during the reconciliation process. |
| Status | Status of the product.
|
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. |
| Potential savings | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. |
| Licensed installs | Total number of installations that are licensed for the product. |
| Unlicensed installs | Total number of installations that are unlicensed for the product. |
Software Model Results
| Field | Description |
|---|---|
| Software model result | Name of the software model. |
| Status | Status of the software model. |
| Unlicensed installs | Total number of installations that are unlicensed for the associated software product. |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. |
| Potential savings | Estimated cost saved if reclamation candidates are reclaimed. |
License metric Results
| Field | Description |
|---|---|
| Software model | Name of the software model |
| License metric | Name of the license metric that the software license is counted against when reconciliation runs. |
| Licenses owned | Sum of all active rights from entitlements that share a license metric. |
| Licenses required | Sum of rights that are used during reconciliation (allocated plus not allocated and installed). |
| Licenses available | Sum of rights that are not used during reconciliation (rights owned minus rights used). |
| True-up cost | Estimated cost of remediating unlicensed installations that are based on the lowest number of rights needed. |
Entitlements
| Field | Description |
|---|---|
| Display name | Name of the publisher. |
| Metric group | The metric group specific to the publisher. |
| License metric | The license metric for the metric group that the software license is counted against when reconciliation is run. |
| License type | The type determines whether the rights grant full access to the software or if they are being upgraded from a previous version of the software. |
| Active rights | Number of rights to be granted for this entitlement. Note: If an enterprise
contract is attached to the license, the Active rights
field is not shown |
| Purchased rights | Number of rights you purchased. |
| Total cost |
Removal candidates
| Field | Description |
|---|---|
| Number | Removal candidate number. |
| Name | Name of the removal candidate. |
| Publisher | Name of the publisher. |
| Product | Name of the product. |
| Potential savings | Savings to be gained from reclaiming unused software installations. |
| State | State of the removal candidate.
|
| Justification | Reason for becoming a removal candidate.
|
Remediation options
| Field | Description |
|---|---|
| Remediation action | Action to take for compliance.
|
| Status | Status of the remediation option.
|
| Affects compliance | Specifies whether the remediation options affect compliance. |
| Display Name | Specific license metric of the software model result. |
| Actionable rights | Total rights affected by the action. |
| True-up cost | Estimated cost of remediating unlicensed installations based on the lowest number of rights needed. |