---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software reconciliation for compliance

# Software reconciliation for compliance {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automated license reconciliation keeps license positions accurate and up-to-date without
manual calculations. Reconciliation runs weekly or on demand.

## Overview of reconciliation {#c_SAMReconciliation__section_rcc_bjb_xcc}

Reconciliation is a scheduled job that is run at a specified frequency (default is weekly). It can also be run on demand for specific or all publishers, groups, and subgroups.

Group and subgroup values include country, department, company, region, or cost center. Default group and subgroup [properties](https://www.servicenow.com/docs/sYe2y_YwQm~xL86Nz_7Fow "You can set default reconciliation properties such as grouping and reconciliation debugging.") that apply to the weekly reconciliation run can be set in Software AssetAdministrationProperties.

When reconciliation runs, a list of reconciliation results is created that shows the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view reconciliation results.

In addition to creating a purchase order for new software licenses, additional remediation options are available in software model results. Use the results to automatically create and remove allocations, remove unallocated
installs, and remove unlicensed installs.

Review reconciliation results in a simplified License Workbench view, and use the License Position report to see compliance details for each software model in a single list.

## Upgrade considerations for customized reconciliation script includes {#c_SAMReconciliation__section_egq_djb_xcc}

Starting from the Yokohama release, all the reconciliation script includes are being moved from the family release to the Software Asset Management store application (com.sn_itam_samp').  
Note:  
When you activate the Software Asset Management Professional (com.sn_samp_master) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, the Software Asset Management store application (com.sn_itam_samp') is automatically activated.

When upgrading to Yokohama, if you have made customizations to reconciliation script includes, you need to move your customizations to the new script includes. The old script includes will be deprecated.
* **[Software reconciliation results](https://www.servicenow.com/docs/jJeElmtGGDLeFGdAebHCkw)**   
  Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.
* **[Effective License Position (ELP) report for grouping by consumption](https://www.servicenow.com/docs/EPP17hOr4u~47NiktlgcYA)**   
  Get a comprehensive overview of your software license position across various organizational levels by generating an ELP report.
* **[Accurately reporting your software true-up cost](https://www.servicenow.com/docs/VHBLweIVHxH6pW3AHXoqYw)**   
  Accurately report your software true-up costs to avoid compliance issues.
* **[Software license compliance position](https://www.servicenow.com/docs/AQJYKl_lFvZmlP3XS5DROQ)**   
  The Software Asset Management License Position report shows compliance details for each software model in a single list.
* **[Determining license compliance through Virtualization Adapter](https://www.servicenow.com/docs/DI_EhP6FuCiNZE7eX9AvtQ)**   
  Software Asset Management Virtualization Adapter determines the license compliance of several software products deployed on virtualization technologies by applying license compliance rules. This feature is activated and installed with the base system in Software Asset Management.
* **[Explanation of license rights post reconciliation](https://www.servicenow.com/docs/Yuk6vM4utCHeFRWn2CjFxw)**   
  Get visibility into how your rights are calculated and consumed post the reconciliation process.

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