---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Create a request through a catalog

# Create a request through a catalog {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The catalog provides several different categories so users can choose the one that
closely relates to their request.

## Procedure

1. Open Field Service Catalog.
2. Choose from the displayed categories.
3. Select a subcategory, if necessary.
4. Fill in the fields on the form.  
   Note:  
   Each catalog can display different fields. The following is a list of fields displayed when you select Service Management catalog.
   {#t_CreateARequestThroughTheCatalog__table_gj5_llf_xq__entry__2}

   | Field | Description |
   |-|-|
   | Opened for | The name of the person submitting this request. Select a new name if you are opening this request on behalf of another user. |
   | Location | The location for this request. |
   | Priority | The priority that describes the importance of this request. |
   | Short Description | A brief summary of the request. |
   | Detailed Description | A detailed description of the request. |
   [Table 1. Catalog fields]

   {#t_CreateARequestThroughTheCatalog__table_gj5_llf_xq}
5. Click Submit.  
   Note:  
   If the catalog fields do not appear on the request form, you can configure the form and add variables or variable sets.