---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Request Management Platform Analytics Solutions

# Request Management
Platform Analytics Solutions {#request-content-pack__phContentPackAppName}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Platform Analytics data visualizations use Performance Analytics
[indicator](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=zurich&pubname=zurich-glossary&section=gloss-indicator&ft:locale=en-US) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

Platform Analytics Solutions are available for both Requests and Requested Items Management. To enable a solution for Request Management, an admin can navigate to Performance AnalyticsGuided Setup. Click Get Started then scroll to the section for Request Management. Select either the Requests or the Requsted Items guided setup. You can follow both guided setups, in either order. The guided setup takes you through the setup and
configuration process.

## Inactive dashboards {#request-content-pack__section_yt1_xcz_mlb}

Some dashboards in this content pack are inactive when installed. Complete configuration and run [data collection jobs](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=zurich&pubname=zurich-glossary&section=gloss-data-collector&ft:locale=en-US) before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner
to the dashboard to activate it.{#request-content-pack__p_tvb_nfg_h1c}
* **[Legacy: Request Management - Requested Item dashboard](https://www.servicenow.com/docs/s0H9XIUZqWZs10uxoDFNDg)**   
  Track the progress of purchase orders, transfer orders, and software assignments.
* **[Open Requested Item State Monitor dashboard](https://www.servicenow.com/docs/q0rzG4TOBrYiPHJIXWxmUA)**   
  Use this dashboard when you wish to dive into open requests for items divided by State: Pending, Work in Progress, or all Open requests.
* **[Open Requested Item Age Monitor dashboard](https://www.servicenow.com/docs/OZdsgnYtBrt7JAGOpilmCQ)**   
  Use this dashboard when you wish to dive into open requests for items divided by Age.
* **[Open Requested Item Reports dashboard](https://www.servicenow.com/docs/4UQWQI389Q_Go8bMdFPQBA)**   
  To view the current state of open item requests, see the Open Requested Item Reports.
* **[Legacy: Request Management - Request dashboard](https://www.servicenow.com/docs/6GzpUVPziYOcsEANG4SIGA)**   
  Track the progress of new requests through the time they are worked on until they are closed.
* **[Open Requests State Monitor dashboard](https://www.servicenow.com/docs/DCN5MYvExxasWFw5leZTvw)**   
  Use this dashboard when you wish to dive into open requests divided by State: Pending Approval or Approved.
* **[Open Requests Age Monitor dashboard](https://www.servicenow.com/docs/WOljns1nlT43neX6eR1cdg)**   
  Use this dashboard when you wish to dive into open requests divided by Age.
* **[Open Request Reports dashboard](https://www.servicenow.com/docs/h2UMXGBlWSv1yn7Ebax50A)**   
  To view the current state of open requests, see the Open Request Reports.

**Related topics**   

* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)

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