---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Open Requested Item Age Monitor dashboard

# Open Requested Item Age Monitor dashboard {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use this dashboard when you wish to dive into open requests for items divided by
Age.

## Indicators {#open-req-item-age-dashboard__section_nm4_hk4_2fb}

Number of open requested items
:   Records on the Requested Item \[sc_req_item\] table opened on or before today and not
    closed.

Average age of updated since of open requested items
:   Result of the formula `[[Summed age of updated since of open requested item]]
    / [[Number of open requested items]] / 24`

Average age of open requested item
:   The result in days of the formula `[[Summed age of open requested item]] /
    [[Number of open requested items]] / 24`

Average re-assignment of open requested items
:   Result of the formula `[[Summed re-assignment of open requested item]] /
[[Number of open requested items]] / 24`  
Indicators not appearing in dashboard widgets but used in formulas:

Summed age of open requested item
:   The aggregate sum of the RequestedItem.Age.Hours script. This script calculates the
    difference between the latest and the first time stamp for an open item request
    record.

Summed re-assignment of open requested item
:   The aggregate sum of reassignment counts for open requested items

Summed age of updated since of open requested item
:   The aggregate sum of the results of the script RequestedItem.UpdatedSince.Hours.
    This script calculates the difference between the latest time stamp of an open request
    and the last time stamp of an update to that request.

## Breakdowns {#open-req-item-age-dashboard__section_yfw_qk4_2fb}

* Age
* Assignment Group
* Stage
* State
{#open-req-item-age-dashboard__ul_ulw_dl4_2fb}