---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Roles installed with Facilities Move Management

# Roles installed with Facilities Move Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Roles control access to features and capabilities in Facilities Move
Management.
Facilities Move Management adds the
following roles.  
{#r_RolesInstallWFacMoveMgmt__table_b4f_jcp_yq__entry__3}

| Role title \[name\] | Description | Contains Roles |
|-|-|-|
| Move Basic \[move_basic\] | Can read and create service orders and follow up on the orders they created. | * document_management_user * move_read * service_fulfiller * task_activity_writer * skill_user * territory_user * inventory_user {#r_RolesInstallWFacMoveMgmt__ul_rwb_jn3_ft} |
| Move administrator \[move_admin\] | Has full control over all Service Management data. Also administers Territories and Skills, as needed. | * territory_admin * skill_model_admin * move_approver_user * skill_admin * catalog admin * knowledge_manager * move_agent * template_admin * move_dispatcher {#r_RolesInstallWFacMoveMgmt__ul_gsn_tn3_ft} |
| Move dispatcher \[move_dispatcher\] | Schedules and assigns the tasks to agents. They can be searched (filtered by) the group they manage. | * skill_model_user * inventory_user * territory_user * move_basic {#r_RolesInstallWFacMoveMgmt__ul_md3_443_ft} |
| Move agent \[move_agent\] | Can accept or reject a task. It is the one who performs the work on the site. | * move_basic |
| Move initiator \[move_initiator\] | Similar to sm_basic (can read and create service orders and follow up on the orders they created), but can also grant UI access. | * move_basic {#r_RolesInstallWFacMoveMgmt__ul_y4s_5p3_ft} |
| Move approver \[move_approver_user\] | Approve orders and requests. | * approver_user {#r_RolesInstallWFacMoveMgmt__ul_fd2_3q3_ft} |
| Move read \[move_read\] | Can only read and create service orders and follow up on the orders they created. |   |
[ ]

{#r_RolesInstallWFacMoveMgmt__table_b4f_jcp_yq}