---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Quotation marks allow exact phrase searches

# Quotation marks allow exact phrase searches {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Wrap search terms in quotation marks to search for an exact phrase consisting of one or more words.

Search terms in quotation marks are treated as exact phrase searches. When you search for an exact phrase, Zing only matches documents that contain the quoted words in the exact order you specify.  
As an example, searching for <kbd class="ph userinput">email password</kbd> returns search results that include email and password in any order, including records with these text strings:

* enter your email password
* your email account password
{#c_PhraseSearches__ul_qzx_zxk_5wb}

If you search for the quoted phrase <kbd class="ph userinput">"email password"</kbd>, Zing returns search results with text enter your email password because they contain email password as an exact phrase. It doesn't return results with text your email account password because the search terms don't occur in the exact order specified in your search
phrase.  
Exact phrase searches ignore:

* stop words
* punctuation marks
* wildcard characters

{#c_PhraseSearches__ul_rrg_qy4_2y}  
Note:  
Wildcard characters are ignored as punctuation.  
For example, searching for the phrase <kbd class="ph userinput">"email password"</kbd> returns the same search results as these phrases:

* <kbd class="ph userinput">"email the password"</kbd> because the stop word the is ignored.
* <kbd class="ph userinput">"email password?"</kbd> because the punctuation mark ? is ignored.
* <kbd class="ph userinput">"email password*"</kbd> because the wildcard character \* is ignored as punctuation.
{#c_PhraseSearches__ul_xdl_vy4_2y}
**Related concepts**   

* [List search finds records from the current table](https://www.servicenow.com/docs/OTmgWWzUSDgPwRYedx2eqA "Search records from a table list view.")
* [Boolean operators allow conditional search results](https://www.servicenow.com/docs/Q3CK28W4G_Gygl_7BJBaGg "Construct complex searches using Boolean AND, OR, and NOT operators in global text searches.")
* [Wildcard characters allow searching for patterns and variations](https://www.servicenow.com/docs/P0h9LTn9fdh1I0wE8in18Q "Expand search results to match any non-space character. Zing supports both single-character and multiple-character wildcards.")  
**Related tasks**   

* [Enable or disable the Zing junk filter](https://www.servicenow.com/docs/k1j78IV2bdWpd1emNydQrQ "When its junk filter is enabled, Zing doesn't index or search for 2-digit numbers or single-character words (unless they are Chinese or Japanese characters). You can enable or disable the junk filter for individual tables.")
* [Debug Zing](https://www.servicenow.com/docs/Axt_Z7vAoP628t_DKylzJg "Debugging messages create a log of search processes as they occur. These messages may help administrators configure optimal performance settings.")