---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Message body

# Message body size limit properties {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add properties to control the maximum email body size allowed for inbound and outbound
email messages.

## Properties

By default, the system processes up to 524,000 characters in the email
body and body_text fields.

You can add and configure system properties
glide.email.inbound.max_body_chars and
glide.email.outbound.max_body_chars to increase or decrease the email
body size limits. The system truncates the email body when it exceeds the configured limit.
For example, if you configure the body size limit of
glide.email.inbound.max_body_chars to 1,000 characters but receive an
inbound email that is 2,000 characters, then the system truncates the email body at 1,000
characters.  
{#r_EmailBodySizeLimitProperties__table_lft_wmt_gr__entry__2}

| Name | Description |
|-|-|
| glide.email.inbound.max_body_chars | Sets the maximum body size in characters allowed per inbound email. * Type: integer * Default value: 524288 {#r_EmailBodySizeLimitProperties__ul_ksf_nt4_5jb} |
| glide.email.outbound.max_body_chars | Sets the maximum body size in characters allowed per outbound email. * Type: integer * Default value: 524288 {#r_EmailBodySizeLimitProperties__ul_gsg_c54_5jb} |
[Table 1. Message body size limit properties]

{#r_EmailBodySizeLimitProperties__table_lft_wmt_gr}  
Note:  
A different property, com.glide.attachment.max_size, sets the maximum file size allowed for any attachment in the system and overrides any larger values of glide.email.inbound.max_total_attachment_size_bytes and glide.email.outbound.max_total_attachment_size_bytes.

## Inbound email body processing

For inbound emails, the system enforces the maximum body size as set by the glide.email.inbound.max_body_chars property. When the body size exceeds the configured value:

* The system does not run inbound email actions that would otherwise be triggered by the email.
* The system truncates the Body text on the Email form.
* The system logs a warning and sets the Error string field on the Email form. The log message for such an email might look like this: Email set to receive-ignored because its size exceeds the value set in glide.email.inbound.max_body_chars.
{#r_EmailBodySizeLimitProperties__ul_shw_g11_hr}

## Outbound email body processing

For outbound emails, the system enforces the maximum body size as set by the glide.email.outbound.max_body_chars property. When the body size exceeds the configured value:

* The system does not send the email.
* The system truncates the Body text on the Email form.
* The system logs a warning and sets the Error string field on the Email form. The log message for such an email might look like this: Email set to send-ignored because its size exceeds the value set in glide.email.outbound.max_body_chars. 1337 character(s) were truncated from the body field.
{#r_EmailBodySizeLimitProperties__ul_hby_411_hr}
**Related reference**   

* [Advanced email properties](https://www.servicenow.com/docs/~Ll8xg5oEBpHSa1iyNOY0g "Use advanced email properties to fine-tune the way your instance sends or receives email.")