---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable and disable Search Suggestions in Zing

# Enable and disable Search Suggestions in Zing {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the Search Suggestions application to improve the Zing search user experience.

## Before you begin

ServiceNow personnel installed and activated the com.glide.search.suggestions plugin.

Role required: admin

## About this task

The Search Suggestions application is available on new instances by default. On upgraded instances, Search Suggestions is enabled for Now Mobile and disabled for Service Portal by default.  
The following system properties enable and disable Search Suggestions:

* glide.search.suggestions.enabled: Set to true (default) to enable Search Suggestions in Zing, or set to false to disable Search Suggestions in Zing.
* glide.service_portal.search_as_you_type_behavior: Select Suggestions or Typeahead functionality in the Service Portal.
{#enable-search-suggestions__ul_q1d_bky_vhb}

On new instances, the first parameter is set to true and the second is set to Suggestions. In upgraded instances, the parameters are set to whatever was previously enabled.

## Procedure

1. Navigate to the System Property \[sys_properties\] table's list view.
   1. Select All.
   2. In the Filter field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   3. Press Enter.
   {#enable-search-suggestions__substeps_htg_ff5_b1c}
2. To switch between Search Suggestions and type-ahead functionality in Service Portal, follow these steps.
   1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
   2. On the System Property page, in the Value field, enter <kbd class="ph userinput">Suggestions</kbd> to enable Search Suggestions, or <kbd class="ph userinput">Typeahead</kbd> to enable type-ahead functionality.  
      You can only enter one of these options.
   {#enable-search-suggestions__substeps_ilc_5qy_vhb}
3. To turn Search Suggestions on or off globally, follow these steps.
   1. In the Name search column, enter glide.search.suggestions.enabled.
   2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally.
   {#enable-search-suggestions__substeps_qf5_xqy_vhb}
**Related tasks**   

* [Set the maximum number of search suggestions Zing displays](https://www.servicenow.com/docs/ij_UxD_dA59dd_3yYIVsFw "Set the maximum number of search suggestions Zing displays when users enter search strings in search applications.")