---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Dynamic translation

# Dynamic translation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using dynamic translation, you can customize email notifications automatically for
users across multiple regions based on their preferred language.

## About dynamic translation for email notifications {#dynamic-translation__section_xwj_brv_mtb}

Dynamic content notifications are user-specific. You can use dynamic translation to
translate notifications automatically based on the language selected by the recipient.

For example, a requester whose language is set to French will automatically receive
notification emails in French, while a Spanish requester would be notified in Spanish.  
Using dynamic translation involves the following tasks:

1. [Activate Dynamic
   Translation](https://www.servicenow.com/docs/DKRDRBk_WYi3HzdyYXsk~Q "Activate the Dynamic Translation plugin (com.glide.dynamic_translation) to enable all the required APIs.")
2. [Set system property
   for dynamic translation](https://www.servicenow.com/docs/rWYUlPcVCK0~oqPb8QImmg "Enable dynamic translation of notifications for the instance.")
3. [Enable dynamic
   translation](https://www.servicenow.com/docs/ew8a_NGSm5iSzvnp6MdiJw "Enable dynamic translation for a notification to send dynamically translated emails to recipients in their preferred language.")
{#dynamic-translation__ol_nbv_4vg_mtb}

After dynamic translation is enabled, you can send emails and view or preview the
translated email in the preferred languages of the recipients by accessing the
Translated Email Contents tab.  
Note:  
The language preference of users mentioned in cc and bcc fields is not considered.
* **[Enable dynamic translation](https://www.servicenow.com/docs/rWYUlPcVCK0~oqPb8QImmg)**   
  Enable dynamic translation of notifications for the instance.
* **[Configure the note banner for translated emails](https://www.servicenow.com/docs/v4OgktIlmGsg~WTOQMalNw)**   
  Configure the content for a translated email note banner displayed at the top of the page to display a customized message to the recipient.
* **[Enable dynamic translation for email notifications](https://www.servicenow.com/docs/ew8a_NGSm5iSzvnp6MdiJw)**   
  Enable dynamic translation for a notification to send dynamically translated emails to recipients in their preferred language.

**Related concepts**   

* [Static translation](https://www.servicenow.com/docs/oAKJ4ZVkutrriyMULlZyaA "Using static translation, you can customize email notifications for recipients across multiple regions based on their preferred language.")