---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configuring Now Assist in AI Search

# Configuring Now Assist in AI Search {#ariaid-title1}

* Release version: Zurich
* 
* Updated October 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an administrator or search administrator, you can configure settings to control the behavior of .
* **[Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications](https://www.servicenow.com/docs/FZFiYol_vkup0cyO4PJGgw)**   
  Specify the ServiceNow Otto for AI Search Genius Result types you want to make available in each of your AI Search portals and mobile applications.
* **[Summary Genius Results](https://www.servicenow.com/docs/fvyzow6y4zE4DUo47sA7jw)**   
  Summary Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types.
* **[Knowledge base articles Genius Results](https://www.servicenow.com/docs/cXr5CgwHjlxaueQ8TpPyRQ)**   
  Knowledge base articles Genius Results use the LLM to generate concise, actionable answers from knowledge article results in Service Portal, Virtual Agent, Employee Center, and global searches.
* **[External Content Q\&A Genius Results](https://www.servicenow.com/docs/ADzzVAqPSs7YKPXHfEOsXw)**   
  External Content Q\&A Genius Results display concise, actionable AI-generated answers derived from documents in your Microsoft SharePoint Online instance.
* **[Actions Genius Results](https://www.servicenow.com/docs/lIxe1UVcGXjfmxbzOWZG5Q)**   
  Now Assist Actions Genius Results display actionable answers showing Catalog Items and Virtual Agent topics that match your search query. AI Search matches records based on their similarity to your search's intent and meaning instead of looking for exact term matches.
* **[Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/vy8620uhyxKPVtuPOYIMkQ)**   
  Enable term highlighting in enhanced chat's Ask ServiceNow Otto suggestions by configuring AI Search as the source for those suggestions.
* **[Hybrid search in AI Search](https://www.servicenow.com/docs/WdxVW3Pv1ORwZ3lPqQnHng)**   
  In hybrid search mode, AI Search blends keyword search and semantic vector search to find results that best match the terms and meaning of your search.