---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create notification channels

# Create notification channels {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can add channels to receive your notifications. A notification channel is an
email account or voice message system that you have access to.

## Before you begin

Role required: none

## About this task

Notification channels include email addresses, service providers for SMS messages, and mobile applications. You can create voice notification channels to support applications like Notify.  
Note:  
If you are using the ServiceNow mobile application or a custom push application, you do not need to create a push channel for your mobile device. The system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device.

## Procedure

1. Navigate to User menuPreferencesNotifications.
2. Select Create Channel.
3. Complete the fields on the New Channel form.  
   {#create-channel__table_k1q_lvk_rz__entry__2}

   | Field | Description |
   |-|-|
   | Name | A descriptive name for the channel, such as the device or email account. |
   | Type | The type of channel: * Email: for email messages. Note: All users with an email address have a primary email channel, which is created automatically after a notification is sent to them. * SMS: for SMS messages. * Voice: for phone messages. * Instant Message: for instant messages. {#create-channel__ul_e5t_pxs_ks} If you are using the ServiceNow mobile application or a custom push application, the system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device. |
   | Email address | The email address of the channel. |
   | Phone number | The phone number for SMS messages or for voice messages. |
   | Service provider | The service provider for SMS messages. |
   [ ]

   {#create-channel__table_k1q_lvk_rz}
4. Select Save.  
   The system creates and enables the channel, and adds it to the list of notification channels.

## What to do next

To receive notifications on your new notification channel, you must enable the channel for individual notifications. After you enable the channel for a notification, you can set conditions to further control the notifications that you receive on the channel. For more information, see [Apply notification conditions](https://www.servicenow.com/docs/CzXRHCXp94r5tKt0qlAVjg "Set various conditions and filters to control the notifications you receive. You can also enable or disable an email digest and the delivery of individual notifications by channel.").

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