---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Location tracking in the Now Mobile Agent app

# Location tracking for mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Location tracking enables you to track the activity and positioning of agents while they
perform tasks. You can also use the feature to make sure your agents are safe and can be easily
located.

## Location tracking options {#mobile-location-tracking__section_o4d_24f_tlb}

There are two options available for location tracking. You can either select one option for
users or you can make both options available to users who then must select a location tracking
option. The location tracking option that you select applies to the instance.  
The two location tracking options are:

* Manual tracking -- This option enables users to select whether to start location tracking for a defined period or for users to be continuously tracked. This type of location tracking is only supported on the Mobile Agent app. For information about the manual tracking option, see [Configuring manual location tracking](https://www.servicenow.com/docs/I0YnYDN0CNC7ymmG6RiXrw "Configure manual location tracking system properties to control how location tracking registers the activity of your users, while performing their tasks.").
* Action-based tracking -- You can use this option to configure functions to start or stop location tracking, based on actions a user performs. This type of location tracking is supported on both the Mobile Agent app and the Now Mobile app. For information about the action-based tracking option, see [Configuring action-based location tracking](https://www.servicenow.com/docs/UJLGlIjB5lp0bbHfN1UT_A "Configure action-based tracking location properties. This tracking option starts and stops tracking based on the actions a user performs.").
{#mobile-location-tracking__ul_kjg_22y_2wb}

## Activating plugins {#mobile-location-tracking__section_lkv_q2y_2wb}

As an administrator, you must activate geolocation tracking for your  users by installing the Geolocation plugin (com.snc.geolocation). This plugin enables the manual tracking option. To enable action-based location tracking, the Mobile Location Tracking plugin (com.glide.sg.location.tracking) must be installed.  
Note:  
To install the Mobile Location Tracking plugin (com.glide.sg.location.tracking), you must first install the Geolocation plugin (com.snc.geolocation).
For details on plugin activation, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Location tracking and your users {#mobile-location-tracking__section_yhz_2fy_2wb}

After activating the plugins and performing the various configurations, you must enable
location tracking for users. For more information, see [Enabling location tracking for users](https://www.servicenow.com/docs/uJ4L1Lzrn2ov4og2ALfZSg "Enable location tracking for specified users. The same tracking location settings apply to all the selected users on the instance.").

On the users-side, after configuring the location tracking options, users will see the
geolocation location tracking settings in the  Settings  tab of their
mobile devices. Users can enable or disable location tracking on their device. For more
information, see [Using location tracking for mobile](https://www.servicenow.com/docs/mW1znQHLe~tjB9Ajx2K78w "Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks .").

## Location tracking in offline {#mobile-location-tracking__section_qnj_vfy_2wb}

Location tracking is supported in offline. While offline, the user's location and activity is
collected and stored in the device. When the user goes back online, all the collected tracking
data is synchronized to their instance.
* **[Enabling and selecting location tracking options](https://www.servicenow.com/docs/oZz1TnqXMu2~SJxQYms_fQ)**   
  Learn how to enable location tracking for the Mobile Agent and select the location tracking option best suited for your users.
* **[Enabling location tracking for users](https://www.servicenow.com/docs/uJ4L1Lzrn2ov4og2ALfZSg)**   
  Enable location tracking for specified users. The same tracking location settings apply to all the selected users on the instance.