---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Base system functionality

# Base system functionality for ServiceNow mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the base system functionality included in with ServiceNow® mobile
apps.

## Base system functionality for Mobile Agent {#base-system-functionality__section_z4j_brt_hlb}

Take advantage of the Mobile Agent app by activating the base system applications available from ServiceNow. For a list of plugins available for Mobile Agent, see [Mobile plugins for Mobile Agent](https://www.servicenow.com/docs/1Ck6ZEjEjScbDPMB4S3NwA "Use these plugins to extend functionality for the Mobile Agent app.").

To use the Mobile Agent app, you must install additional plugins, which provide capability such as customer service, asset receiving, or IT service management.

## Base system functionality for Now Mobile {#base-system-functionality__section_ccd_mxt_hlb}

|-|-|
|   | Employees can use the Now Mobile app to do these tasks: Search :   Find answers using global search and knowledge base. Popular services :   View and request items from the service catalog. Popular articles :   Search and view company resources and useful articles. For Me tab :   Log in to the app to view your home page. Tap different items to see more information. :   Use My To-Dos to see if you have anything on your to-do list. For example, approve an item or finish an onboarding task. :   Use My Requests to track the status of your requests and update request details. If one of your requests is taking longer than you expect, you can ask for an update here. Services tab :   View things you've ordered and things you own. :   Use My Locker to view the company items that you own, such as your laptop or phone. Go here to report an issue if one of your company items isn't working properly. Information tab :   Search for or browse company articles. Go here to look for a solution to a problem or to learn company information. Notifications tab :   Enable or disable notifications here. Go here to view all of your notifications in one place. Siri shortcuts :   If you're an iOS user, you can use Siri to open some pages in the app. These Siri shortcuts are available: * Open a chat window. * Browser items and services. * Open your tasks. * Open your requests. {#base-system-functionality__ul_mdp_rp1_3lb} |
[ ]

{#base-system-functionality__table_ghd_rml_vhb}

Add functionality to the Now Mobile app by installing plugins. For a
list of the available plugins, see [Mobile plugins for Now Mobile](https://www.servicenow.com/docs/rmI5lxNY2nHoZX3fES9eCw "Use these plugins to extend functionality for the Now Mobile app.").