--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Security Incident Response release notes for upgrades from Yokohama to Australia # Combined Security Incident Response release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 22 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Security Incident Response Release Notes for Upgrades from Yokohama to Australia This consolidated release note covers key feature introductions, enhancements, changes, removals, and activation instructions for the ServiceNow Security Incident Response (SIR) application across the Yokohama, Zurich, and Australia releases. It is designed to help ServiceNow customers prepare for upgrading Security Incident Response to the Australia release by summarizing important updates and practical implications. Show full answer Show less ## Key Features * **Process Mining for Security Incidents:** Analyze historical incident records to identify bottlenecks such as multiple reassignments, prolonged hold times, and inactivity to optimize incident resolution times. * **On-Call Schedule Configuration:** Enables admins to create and manage shifts, assign members, and view schedules; analysts can specify availability and preferred contact methods and view their schedules to ensure continuous coverage. * **Relationship Graph Enhancements:** Admins can define default child nodes and labels, while analysts can add/remove child nodes and save graph states for improved incident analysis. * **Integrations with Security Tools:** * **CrowdStrike Next-Gen SIEM:** Automate detection ingestion, map detection fields to SIR, filter defects, aggregate detections to avoid duplicates, and synchronize detection statuses and comments. * **Microsoft Defender Integration:** Profile admins can ingest incidents, map fields, filter alerts, and synchronize status and work notes bi-directionally. * **Splunk ES and IBM QRadar:** Enable bidirectional updates, retrieval of historical and ongoing events, and fetching of closed offenses into SIR. * **Palo Alto Networks Cortex XSIAM:** Create ingestion profiles, filter incidents, map fields, aggregate incidents, and synchronize work notes to streamline incident response. * **Proofpoint Integration:** Detect and block email threats, automatically create security incidents for suspicious emails, enhancing email threat response. * **Advanced Work Assignment (AWA):** Automate incident assignment based on analyst availability, skills, and capacity to improve response efficiency. * **Bulk Incident Closure:** Close multiple security incidents simultaneously using predefined closure comments or codes to save manual effort. * **Security Incident Enhancements:** * Add indirectly linked Vulnerable Item Types (VITs) to CVEs to improve vulnerability management. * Update related records directly from the incident Related Records list for faster data management. * Track multiple users accessing the same incident to avoid conflicts. * Universal search across observables linked to incidents for quicker investigation. * Configure preview modal for attachment uploads. * Preserve manual security tags and restrict their removal to maintain tagging integrity. * Assign parent-child relationships among similar security incidents for better incident management. * **New Roles and Permissions:** Introduction of a dedicated Profile Admin role (snsi.ingestionprofileadmin) for managing integration profiles, and a dedicated Setup Assistant admin role for secure setup configurations. * **Security Incident Timeline Visualization:** Visual timeline within the SIR Workspace showing chronological event history, including state changes, task activities, approvals, and MITRE ATT\&CK/D3FEND mappings for comprehensive incident tracking. * **ServiceNow Otto® AI Platform:** Rebranded conversational AI platform integrated into Security Incident Response, offering agentic capabilities and autonomous orchestration to enhance workflow automation. * **LLM-Powered Integration Builder:** Use AI-driven auto-code generation from public API documentation to rapidly build, edit, and maintain product-ready integrations. * **Category and Subcategory Simplification:** Admins can create and manage threat-based categories within the SIR workspace, allowing analysts to assign them for improved incident classification. * **Operational Technology (OT) Change Requests:** Create OT change requests directly from incidents or response tasks when the relevant OT plugins are installed. * **On-Call and Availability Features:** Analysts can manage their availability and view shift members, ensuring effective scheduling and incident coverage. * **Security Incident Access Control:** Grant read-only external user access to specific security incidents for controlled collaboration. * **Quick Filters and Auto-Refresh:** Customize quick filters for incident and response task lists and configure automatic list refresh intervals to improve workspace usability. ## Changes and Enhancements * Migration of various Security Incident Response workflows to Workflow Studio for improved management and customization. * Renaming and repositioning of chat features within SIR to streamline collaboration. * Removal of certain fields in Shift Handover records to simplify scheduling configurations. * Coral theme introduced as default UI for a modern, brand-neutral user experience with optional dark mode to enhance usability and accessibility. * Support for assigning groups in Post-Incident Review user assignment rules to simplify PIR assessments. ## Activation Consolidated page of all release notes for Security Incident Response from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Security Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Security Incident Response to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-securityincidentresponse-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=yokohama&ft:locale=en-US) : Identify factors contributing to delays in processing Security Incident Response (SIR) incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity. [Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=yokohama&ft:locale=en-US) : Identify all the Third-Party Entities (TPEs) associated with a Common Vulnerabilities and Exposures (CVE) and then calculate and display the total number of vulnerable items (VITs) indirectly linked to those CVEs through the TPEs by setting the sn_ti.include_cve_vit_indirect_relation property. [Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=yokohama&ft:locale=en-US) : As an admin: * Create a shift and assign or remove members to/from the shift. * Create/edit on-call schedules for groups. * View any group's on-call schedule, including those to which they belong. As an analyst: * Specify your availability and preferred contact methods. * View your on-call schedule and see other members of your shift. [Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=yokohama&ft:locale=en-US) : As an admin: * Define default child nodes to populate in the relationship graph. * Configure relationship labels. As an analyst: * Add or remove child nodes at the parent node level. * Save the state of the relationship graph. * Retrieve updated data. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=yokohama&ft:locale=en-US) : As a Profile Admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents. * Schedule ongoing detection ingestion. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=yokohama&ft:locale=en-US) : * Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations. * Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance. * Receive updates for the mapped fields in SIR. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=yokohama&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application. [Configure report templates in Security Incident Response](https://www.servicenow.com/docs/access?context=daily-status-sir&family=yokohama&ft:locale=en-US) : As an admin, create report templates that can be used to generate an incident summary or an executive summary for analysis and sharing.As an analyst, use the templates to generate analyst summary or executive summary reports for a SIR incident that can be shared over email. [Security Incident Response conference call integration](https://www.servicenow.com/docs/access?context=sir-conf-call-capability&family=yokohama&ft:locale=en-US) : Initiate conference calls using communication channels such as Microsoft Teams, Cisco Webex, or Zoom with customers and peer agents to resolve security incidents over a call by using the SIR conference call feature. [Proofpoint integration for Security Operations](https://www.servicenow.com/docs/access?context=proofpoint-integration-secops-landing&family=yokohama&ft:locale=en-US) : Proofpoint integration for Security Operations supports integration between SOAR (Security Orchestration, Automation, and Response) and Proofpoint Targeted Attack Protection (TAP) software. This integration provides the following benefits: * Detect and block threats such as business email compromise and tags suspicious emails for tracking, analysis, and audit. * Import data to automatically create security incidents for email events that are not captured by TAP products. [Data Loss Prevention Incident Response Analyst Workspace](https://www.servicenow.com/docs/access?context=using-dlp-ops-portal&family=yokohama&ft:locale=en-US) : Preview the evidence file of the incident from either the Data Loss Prevention analyst workspace or the DLP end user workspace. | | Zurich | [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=zurich&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response (SIR) record. [Close multiple security incidents](https://www.servicenow.com/docs/access?context=close-multiple-incidents-sir&family=zurich&ft:locale=en-US) : Close security incidents in bulk with predefined closure comments or codes to reduce the time that would be spent on manually closing individual incidents. Closure candidates might include multiple incidents with common root causes such as alert misconfiguration, duplicates, or changes in system behavior. [Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=zurich&ft:locale=en-US) : Identify factors contributing to delays in processing SIR incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity. Use analysis methods to identify these factors such as multi-hop analysis or bottleneck analysis. [Send Observables to TISC](https://www.servicenow.com/docs/access?context=tisc-context-in-sir-workspace&family=zurich&ft:locale=en-US) : Add metadata to the observables such as confidence score, Traffic Light Protocol value, notes and TISC tags before sending them to TISC. [Security Incident Response Integration with Cortex XSIAM by Palo Alto Networks](https://www.servicenow.com/docs/access?context=cortex-xsiam-siem&family=zurich&ft:locale=en-US) : As a profile admin: * Create profiles for incident ingestion. * Filter Cortex XSIAM incidents. * Map Cortex XSIAM Incident, Alert, and Event fields to SIR security incident fields. * Aggregate incidents to existing open security incidents to avoid having to create duplicate security incidents. * Synchronize ServiceNow instance Work notes with Palo Alto Networks XSIAM comments. [Set up Splunk environment](https://www.servicenow.com/docs/access?context=splunk-es-addon&family=zurich&ft:locale=en-US) : The ServiceNow Security Operations Event Ingestion Add-on for Splunk ES enables seamless integration between Splunk and ServiceNow Security Operations, allowing you to send security-related events from Splunk ES to a ServiceNow security incident. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=zurich&ft:locale=en-US) : With the ServiceNow platform's latest LLM powered integrations, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation. * Provides guided setup built on existing capabilities. * Provides easy edit and maintenance of the generated auto code. [Deny rule for phishing emails](https://www.servicenow.com/docs/access?context=urp-about&family=zurich&ft:locale=en-US) : The security admin can add rules to prevent the conversion of phishing emails such as false positives or low-risk messages into security incidents. Any new phishing email is verified first with the deny rules to avoid unwanted security incidents. [Update information in security incident related records](https://www.servicenow.com/docs/access?context=edit-related-records-in-list&family=zurich&ft:locale=en-US) : The security analysts can now edit related records such as associated observables, for a security incident directly from the Related Records list view. Security analysts can quickly update the records without leaving their current context. [Advanced Work Assignment for SIR](https://www.servicenow.com/docs/access?context=awa-for-sir&family=zurich&ft:locale=en-US) : Use Advanced Work Assignment (AWA) to streamline the security incident assignment process which ensure that critical incidents are handled by the most appropriate and available analysts. This improves overall response times and efficiency in security operations.As an admin, configure the following: * Service channels * Queues * Assignment rules * Presence states * Rejection reasons As an analyst, do the following: * Set your availability * Accept or reject incoming security incidents [Prevent duplicate security incidents for IT incidents](https://www.servicenow.com/docs/access?context=si-creation&family=zurich&ft:locale=en-US) : Prevent the creation of duplicate security incidents when ITIL users escalate an IT incident to a security incident, the system by enabling the `sn_si.disable_duplicate_security_incident` system property. [Ingest third-party risk scores](https://www.servicenow.com/docs/access?context=define-risk-score-calculator-rules-sir&family=zurich&ft:locale=en-US) : Factor third-party risk scores into security incident risk calculation by ingesting and mapping those scores for better prioritization of high-risk threats. [Simplified adding categories and sub-categories for security incidents](https://www.servicenow.com/docs/access?context=category-management-sir&family=zurich&ft:locale=en-US) : Admin can create categories and subcategories in Security Incident Response Workspace based on threat types, compliance requirements, or reporting needs. Security analysts can assign these categories and subcategories to security incidents. [Security incident Details tab](https://www.servicenow.com/docs/access?context=security-incident-details-form&family=zurich&ft:locale=en-US) : Include the Functional Impact, Recoverability and Information Impact fields on the Details tab of a security incident to improve triage accuracy, incident handling efficiency, and executive reporting for calculating the risk score. [Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=zurich&ft:locale=en-US) : In MITRE-ATT\&CK framework, identify all third-party entities (TPEs) associated with common vulnerabilities and exposures (CVEs) and then calculate and display the total number of vulnerable items (VITs) indirectly linked to those CVEs through the TPEs by setting the sn_ti.include_cve_vit_indirect_relation system property. [Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=zurich&ft:locale=en-US) : As an admin, manage on-call schedules through the following activities: * Create a shift and assign or remove members to or from the shift. * Create and edit on-call schedules for groups. * View any group's on-call schedule. As an analyst, track your on-call responsibilities through the following activities: * Specify your availability and preferred contact methods. * View your on-call schedule. * See other members of your shift. [Users accessing the same incident](https://www.servicenow.com/docs/access?context=security-incident-overview&family=zurich&ft:locale=en-US) : When you open an incident, the initials of all the users currently accessing the same incident are displayed to avoid conflicts. [Universal search field for linking observables](https://www.servicenow.com/docs/access?context=sir-records&family=zurich&ft:locale=en-US) : Search across all the field values of the associated observables for an incident. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=zurich&ft:locale=en-US) : As a Profile Admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=zurich&ft:locale=en-US) : * Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations. * Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance. * Receive updates for the mapped fields in SIR. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=zurich&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and to create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application. [Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=zurich&ft:locale=en-US) : As an admin: * Define default child nodes to populate in the relationship graph. * Configure relationship labels. As an analyst: * Add or remove child nodes at the parent node level. * Save the state of the relationship graph. * Retrieve updated data. | | Australia | [Configure the preview modal for attachment upload](https://www.servicenow.com/docs/access?context=configure-attachment-upload-preview-modal&family=australia&ft:locale=en-US) : Configure whether the upload preview modal appears or not when security analysts attach files to a security incident record. Set the sn_si_aw.attachment.show_preview_modal system property to true to display the preview modal, or false (default) to upload files directly without displaying the modal. [Microsoft Defender integration for Security Operations](https://www.servicenow.com/docs/access?context=ms-defender&family=australia&ft:locale=en-US) : As a profile admin: * Create flexible event‑forwarding profiles to ingest Microsoft Defender incidents into ServiceNow® Security Incident Response. * Map Microsoft Defender incident, alert, and event fields directly to SIR security incident fields. * Filter out noisy or low‑value alerts and bring only actionable notable events into SIR. * Ingest historical, ongoing, new, and updated notable events on configurable intervals. * Bi-directional synchronization of status, and work notes between Microsoft Defender and ServiceNow® SIR. [Preview security incident](https://www.servicenow.com/docs/access?context=splunk-event-ingest-preview-security&family=australia&ft:locale=en-US) : The Profile Preview now displays Unmatched Affected Users and Unmatched Configuration Items in related lists when no CMDB or identity match is found, allowing you to quickly review and validate unmapped data directly within the profile without navigating to external records.This enhancement is implemented across Splunk Enterprise Security, Splunk Enterprise Event Ingestion, and IBM QRadar integrations. [\[Placeholder link text to key bundle-security.security-incident-timeline\]](https://www.servicenow.com/docs/access?context=security-incident-timeline&family=australia&ft:locale=en-US) : Track the complete history of a security incident events on a visual timeline within Security Incident Response Workspace. View event types as point or range events in chronological order such as state transitions, task creation and closure, approvals, observable additions, MITRE ATT\&CK and D3FEND mappings, and capability and playbook executions. Select any event to view details in a popover, filter by event type to focus on relevant activities. Administrators can configure custom event types, control how event data is retrieved, and define the fields displayed in event popovers. [Precedence-based override mode for threat lookup findings](https://www.servicenow.com/docs/access?context=threat-lookup-finding-calculators&family=australia&ft:locale=en-US) : A new precedence override mode for observable findings lets security teams control how the automated threat lookups interact with an existing finding severity. When enabled, severity upgrades from threat intelligence sources are applied immediately, while downgrades are deferred until a configurable expiry window elapses. You can configure the override mode and finding priority order on the Threat Intelligence Properties page. [Create OT change requests from security incidents and response tasks](https://www.servicenow.com/docs/access?context=t_CrtChgOrPrbFromSI&family=australia&ft:locale=en-US) : You can now create OT change requests directly from a security incident or a response task using the Create OT Change Request option in the form context menu. Note: The Create OT Change Request option is available only when the Operational Technology Change Management plugin (com.sn_ot_chg_mgmt) and the Operational Technology Security Incident Response plugin (com.sn_ot_sir) are installed and activated on your instance. [Dedicated role and enhanced security for the Setup Assistant](https://www.servicenow.com/docs/access?context=setup-assistant-reference&family=australia&ft:locale=en-US) : The Setup Assistant now requires the dedicated sn_secops_setup.admin role for full access to setup configuration. Users with the sn_si.admin role automatically inherit this role. The Setup Status (sn_secops_setup_status) table fields are enforced as strict read-only to prevent unauthorized modifications. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=australia&ft:locale=en-US) : As a profile admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM detection and events fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=australia&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and enables you to create, edit, delete, and manage profiles for Splunk ES, Splunk Enterprise Event Ingestion, and Microsoft Azure Sentinel integration for Security Operations application. [Add unmatched affected user for security incidents](https://www.servicenow.com/docs/access?context=view-unmatched-affected-user-for-si&family=australia&ft:locale=en-US) : The new "Security Incident Unmatched Users" table captures unmatched affected user records for security incidents. This enables analysts to identify and address discrepancies when user records don't match existing system records. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=australia&ft:locale=en-US) : With the latest LLM-powered integrations on the ServiceNow AI Platform, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation * Provides guided setup built on existing capabilities * Provides easy edit and maintenance of the generated auto code [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=australia&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response record. [Preserve manual security tags and restrict removal](https://www.servicenow.com/docs/access?context=create-class-group-and-tags&family=australia&ft:locale=en-US) : Manual security tags applied by analysts are preserved when automatic tagging rules execute on security incidents, avoiding inadvertent tag removal during automated processes. Analysts can no longer manually remove security tags once applied to an incident, ensuring tag consistency throughout the incident life cycle. [Assign parent relationships to similar security incidents](https://www.servicenow.com/docs/access?context=show-related-items-for-si&family=australia&ft:locale=en-US) : Select multiple similar security incidents from the Similar Security Incidents related list and link them as children to the current security incident using the Link as children button. [View and update Security Incident Response system properties](https://www.servicenow.com/docs/access?context=view-update-sirw-system-properties&family=australia&ft:locale=en-US) : View and update system properties specific to the Security Incident Response workspace directly from the workspace administration settings interface. [Create quick filters for Security Incidents and Response Tasks lists](https://www.servicenow.com/docs/access?context=create-quick-filters-for-security-incidents&family=australia&ft:locale=en-US) : Enable rapid filtering of security incident lists based on predefined criteria by creating and managing quick filters for the Security incident \[sn.si.incident\] and Response tasks \[sn_si_task\] tables within the SIR Workspace. Filters are stored in the Quick Filters \[sn_si_aw_quick_filters\] table. [Configure auto refresh interval for security incident lists](https://www.servicenow.com/docs/access?context=configure-auto-refresh-for-security-incident-lists&family=australia&ft:locale=en-US) : Set up refreshing of the security incident list at specified intervals by using the `sn_si_incident.auto_refresh_interval` system property. The default refresh rate is five minutes. [Control external user access to security incident](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : SOC users can grant read-only access to specific security incidents for defined external users through the Access to security incident field in the SIR workspace. [Configure default landing tab for security analysts](https://www.servicenow.com/docs/access?context=configure-default-landing-tab&family=australia&ft:locale=en-US) : Customize the default landing tab for security analysts and security managers when they open a security incident. [Compose emails from Response Tasks and Investigation tabs](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : Send emails without having to switch tabs by composing them directly from the Response Tasks and the Investigation tabs of a security incident. [Configure default view for contextual menu](https://www.servicenow.com/docs/access?context=configure-default-view-for-contextual-menu&family=australia&ft:locale=en-US) : Determine whether the contextual menu panel for a security incident is expanded or collapsed by default when a security analyst opens a security incident. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Security Incident Response features. {#dfrn3-securityincidentresponse-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Start a Sidebar chat in Security Incident Response](https://www.servicenow.com/docs/access?context=initiate-chat-sidebar-sir&family=yokohama&ft:locale=en-US) : The Discuss option has been renamed Start Chat and moved under the Collaborate option. [Security Operations](https://www.servicenow.com/docs/access?context=security-operations-landing-page&family=yokohama&ft:locale=en-US) : {#dfrn3-securityincidentresponse-summary__entry__22} | Integration name | Integration changes | |-|-| | Microsoft Teams Chat | Simplified the setup of Microsoft Teams Chat integration with Major Security Incident Management Workspace. For more information, see [Integrate Major Security Incident Management with Microsoft SharePoint](https://www.servicenow.com/docs/access?context=integrate-msim-sharepoint&family=yokohama&ft:locale=en-US). | | Microsoft SharePoint | Simplified the setup of Microsoft SharePoint integration with Major Security Incident Management Workspace. For more information, see [Integrate Major Security Incident Management with Microsoft Teams](https://www.servicenow.com/docs/access?context=integrate-teams-msim&family=yokohama&ft:locale=en-US). | | Security Incident Response Integrations | Workflow was migrated to Workflow Studio. For more information, see the following: * [Get Log Data Flow](https://www.servicenow.com/docs/access?context=get-threat-log-data&family=yokohama&ft:locale=en-US) * [Get WildFire Data Enrichment Flow](https://www.servicenow.com/docs/access?context=enrich-wildfire-data&family=yokohama&ft:locale=en-US) * [Configure](https://www.servicenow.com/docs/access?context=activate-configure-ms-exch-on-prem-integ&family=yokohama&ft:locale=en-US) * [Microsoft Exchange - Perform Email Search and Deletion flow](https://www.servicenow.com/docs/access?context=ms-exch-perform-email-search-deletion-wf&family=yokohama&ft:locale=en-US) * [Get AutoFocus Session Info Enrichment Flow](https://www.servicenow.com/docs/access?context=search-for-malicious-content&family=yokohama&ft:locale=en-US) | | Security Incident Response Orchestration | Workflow was migrated to Workflow Studio in the section [Run procdump flow](https://www.servicenow.com/docs/access?context=invoke_procdump&family=yokohama&ft:locale=en-US). | | Security Operations common functionality | Workflow was migrated to Workflow Studio. For more information, see the following: * [Integration capabilities](https://www.servicenow.com/docs/access?context=integration-capabilities&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Block Request capability](https://www.servicenow.com/docs/access?context=block-request-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Email Search and Delete capability](https://www.servicenow.com/docs/access?context=email-search-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Enrich CI capability](https://www.servicenow.com/docs/access?context=enrich-ci-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Enrich Observable capability](https://www.servicenow.com/docs/access?context=enrich-observable-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Get Network Statistics capability](https://www.servicenow.com/docs/access?context=get-network-statistics-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Get Running Processes capability](https://www.servicenow.com/docs/access?context=get-running-processes-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Isolate Host capability](https://www.servicenow.com/docs/access?context=isolate-host-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Publish to Watchlist capability](https://www.servicenow.com/docs/access?context=pubish-to-watchlist-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration- Sightings Search capability](https://www.servicenow.com/docs/access?context=sightings-search-capability&family=yokohama&ft:locale=en-US) * [Security Operations Integration - Threat Lookup capability](https://www.servicenow.com/docs/access?context=sec-ops-threat-lookups-capability&family=yokohama&ft:locale=en-US) * [Change the order of flow execution](https://www.servicenow.com/docs/access?context=change-wf-execution-order&family=yokohama&ft:locale=en-US) | [ ] [Other additional Security Incident Response setup tasks](https://www.servicenow.com/docs/access?context=t_ConfigureSIM&family=yokohama&ft:locale=en-US) : View security incidents with read access and update security incidents with write access without any defined security role. | | Zurich | [Shift Handover Records](https://www.servicenow.com/docs/access?context=manage-shift-handover-records&family=zurich&ft:locale=en-US) : The Start date and End date fields have been removed. You can now select the shift name instead when configuring the Shift Handover record. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Security Incident Response Other Records](https://www.servicenow.com/docs/access?context=security-incident-response-other-records&family=zurich&ft:locale=en-US) : Add
 multiple ITSM incidents, problems, or change requests to a security incident for which multiple IT actions are needed. For more information, see the "Link multiple ITSM incidents" section. [Modify attachments of a closed security incident](https://www.servicenow.com/docs/access?context=t_ClosingSecIncidents&family=zurich&ft:locale=en-US) : You cannot modify the attachments of a security incident once the security incident is closed. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Assign groups in PIR user assignment rules](https://www.servicenow.com/docs/access?context=create-pir-assignment-rules&family=australia&ft:locale=en-US) : User Assignment Rules for Post-Incident Review (PIR) assessments in the SIR module now support group-based assignment in addition to individual user selection. You can configure assignment rules using groups. The PIR automatically reflects group membership updates without requiring manual edits to the assignment rules configuration. | [ ] ## Removed Between your current release family and Australia, some Security Incident Response features or functionality were removed. {#dfrn3-securityincidentresponse-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Security Incident Response features or functionality were deprecated. {#dfrn3-securityincidentresponse-summary__entry__46} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__54} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=yokohama&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=zurich&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=australia&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__70} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Security Incident Response, such as specific requirements or compliance levels. {#dfrn3-securityincidentresponse-summary__entry__78} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__86} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__94} | Release | Release notes | |-|-| | Yokohama | * Identify inefficiencies and optimize the resolution process of security incidents for faster closure by using Process MIning. * Implemented CrowdStrike Next-Gen SIEM integration enabling real-time ingestion of correlated detections, and enrichment data. * Enhanced Splunk ES integrations to improve incident classification and enable efficient retrieval of historical data and alerts. * Include the number of VITs indirectly associated with a CVE through TPEs. * Help managers ensure there are no gaps in coverage and analysts are always available to address security incidents by configuring shifts for analysts. * Define default child nodes to populate in the relationship graph, and add or remove child nodes at the parent node level. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Integrate Cortex XSIAM by Palo Alto Networks with ServiceNow Security Incident Response platform to turn SIEM insights into actionable incidents, thus accelerating response from detection to closure. * Use Advanced Work Assignment (AWA) to automatically assign incidents to your security analysts, based on their availability, capacity, and skills. * Ingest third-party risk scores in Security Incident Response to factor these scores when calculating risk scores. * Starting in version 13.9.33, you can do the following: * Fetch closed offenses from IBM QRadar into Security Incident Response. * Set the batch size for correlation rules during IBM QRadar offense polling to optimize performance. * Use the Now Assist LLM-powered integration builder to rapidly build integrations for Security Incident Response using auto-code generation. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 13.9.21, you can do the following: * Integrate CrowdStrike Next-Gen SIEM integration with ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents, thus enabling automated response actions. * Improve incident classification and enable efficient retrieval of historical data and alerts through enhanced Splunk ES integrations. * Configure and use on-call scheduling to prevent gaps in coverage and ensure analysts are available to address security incidents by configuring shifts for analysts. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Security Incident Response (SIR). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enable automated response actions by integrating CrowdStrike Next-Gen SIEM with the ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents. * Fetch closed offenses from IBM QRadar into Security Incident Response. * Rapidly build integrations for Security Incident Response using auto-code generation through the Now Assist LLM-powered integration builder. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 14.1.0, you can do the following: * Integrate Microsoft Defender with ServiceNow® SIR to turn incidents into actionable incidents, thus accelerating response from detection to closure. * Added support for fetching closed incidents from IBM QRadar into Security Incident Response. * View a chronological timeline of activities for a security incident --- including state transitions, task updates, approvals, and MITRE ATT\&CK mappings directly within Security Incident Response Workspace. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]