Manage a store inquiry case from the Retail mobile app

Manage a store inquiry case from the Retail mobile app by accepting or rejecting a proposed solution. By managing a case from this mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

Before you begin

Role required: sn_rtl_stre_servcs.contributor

Procedure

1. In the Retail mobile app, select My Store > All cases from the menu bar.
2. Select the case from the case list.
3. Add notes, close a case, or reopen a case.

   Option	Description
   Notes	Add notes if the HQ agent requests more information.
   Accept solution	Close the case. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.
   Reject solution	Reopen the case if you reject the solution.

4. If you're the requester and the case is in the open state, close the case by selecting Actions > Close case.