Manage a store inquiry case from the Retail portal

Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.

Before you begin

Role required: sn_rtl_stre_servcs.contributor

Procedure

1. In the Retail portal, select Home > Cases & Tasks from the menu bar.
2. Select the case.
3. If the HQ agent requests more information or proposes a solution, you can add more details, accept the solution, reject the solution, close the case, or reopen the case.

   Option	Description
   Notes	Add notes if the HQ agent requests more information.
   Accept solution	Close the case. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.
   Reject solution	Reopen the case if you reject the solution.

4. If you’re the requester and the case is in the open state, close the case by selecting Actions > Close case.