Track a store inquiry case from the Retail portal

Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.

Before you begin

Role required: sn_rtl_stre_servcs.contributor

Procedure

1. In the Retail portal, select Home > Cases & Tasks from the menu bar.
2. Select the case number that you want to track.
   If the case number isn't available, search the case keywords by using the search bar on the home page or by using filters on the case list.