---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# View attachments with Document Viewer

# View attachments with Document Viewer {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View documents within the platform using Document Viewer rather than
having to download them to your own file system.

## Before you begin

Make sure that Document Viewer is enabled for the table containing
the record. For more information, see [Enable Document Viewer](https://www.servicenow.com/docs/_9lbMb68EbNMJAYAQAj3BQ "Enable Document Viewer to view documents directly rather than download them to view them in their native applications.").

Role required: none

## About this task


Document Viewer supports inline viewing of certain
[document types](https://www.servicenow.com/docs/pZE8ohkxcEApzigxeyOERQ#Documentviewer__ul_jvx_dzy_whb) within the platform.

## Procedure

1. Navigate to a record (incident, form, list, and so on) with an attachment.
2. Click View next to the file attachment name.  
   Document Viewer displays the document.

   If the document does not display, Document Viewer does not
   support inline viewing in your situation and a message instructs you to
   download the document. The possible reasons are:
   * The document uploaded is platform encrypted or edge encrypted.
   * The file size exceeds the maximum allowed value of 50 MB.
   * The document is password-protected but it is not a PDF file.

   {#view-attachment-doc-viewer__ul_x11_1jp_vkb}

   Click Download Document to view the document in the
   relevant external application.
{#view-attachment-doc-viewer__steps_kgh_h1q_m3b}
**Related tasks**   

* [Enable Document Viewer](https://www.servicenow.com/docs/_9lbMb68EbNMJAYAQAj3BQ "Enable Document Viewer to view documents directly rather than download them to view them in their native applications.")