---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# In-product help

# In-product help {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are two kinds of in-product help to assist users in understanding the UI that they are using: Embedded Help and Help Center.

## Overview {#inproduct-help__section_skc_y15_b1c}

For both in-product help experiences, ServiceNow® provides some help content out of box, and you can replace it or create your own custom help content based on the needs of your users.  
Embedded Help provides targeted help content to a user in a page in the classic environment based on the user's role. For more information, see [Embedded Help](https://www.servicenow.com/docs/dQyT_2oHPkjqA76JI_ZYZQ "Embedded help provides targeted help content to a user in a UI page, based on their role. Some embedded help content comes with the base instance. Your organization can add or replace embedded help content."). Figure 1. Embedded Help for a Catalog task page

The Help Center is the next-generation Embedded Help product for configurable workspaces. The Help Center provides targeted help content to users based on their role and specific to their location in a configurable workspace or page built with the Next Experience UI Framework.  
Help Center will display Embedded Help content, so you do not need to rewrite any content you previously created for Embedded Help. For more information, see [Help Center](https://www.servicenow.com/docs/2Ppf6R97ydrHq~5EmHfewg "Help Center is the next-generation Embedded Help product for configurable workspaces. Help Center provides targeted help content to users in a UI page, based on the user's role."). Figure 2. Help Center within the Service Operations Workspace

## Get started {#inproduct-help__section_g5k_wp5_5zb}

|-|-|
| [Embedded HelpEmbedded Help provides targeted help content to a user in a UI page, based on their role.](https://www.servicenow.com/docs/dQyT_2oHPkjqA76JI_ZYZQ "Embedded help provides targeted help content to a user in a UI page, based on their role. Some embedded help content comes with the base instance. Your organization can add or replace embedded help content.") | [Help CenterHelp Center is the next-generation Embedded Help product for configurable workspaces and pages built on the Next Experience UI framework. Help Center provides targeted help content to users in a UI page, based on the user's role.](https://www.servicenow.com/docs/2Ppf6R97ydrHq~5EmHfewg "Help Center is the next-generation Embedded Help product for configurable workspaces. Help Center provides targeted help content to users in a UI page, based on the user's role.") |
[ ]

{#inproduct-help__table_h5k_wp5_5zb}

## Troubleshoot and get help {#inproduct-help__section_cpq_b15_b1c}

* [Check out Getting Started with Help Center on the ServiceNow Community](https://www.servicenow.com/community/admin-experience-articles/getting-started-with-help-center/ta-p/2652801)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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