---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Activate the Knowledge Article View page on upgrade

# Activate the Knowledge Article View page on upgrade {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If upgrading from a previous release, take advantage of the latest article view
features by activating the Knowledge Article View page route map. New
capabilities include article versioning and using links and images in article feedback. This
map is active by default in new instances and applies to all portals in the
system.

## Before you begin

Role required: admin

## About this task

The Knowledge Article View page route map routes the
kb_article page to the
kb_article_view page. By default, users with the public
role cannot access the kb_article_view page. However, your
administrator can modify this behavior. For more information, see [Enable external or public
users to view knowledge articles from the Knowledge Management Service
Portal](https://www.servicenow.com/docs/access?context=make-knowledge-visible-to-public&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).  
After activating the Knowledge Article View page route map, you can:

* [Comment on a
  knowledge article](https://www.servicenow.com/docs/access?context=comment-article&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
* [Create an article
  version by importing a Word document](https://www.servicenow.com/docs/access?context=upload-new-version-article&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
* [Create a version of
  a knowledge article from a managed document](https://www.servicenow.com/docs/access?context=t_ViewKnowledgeLinkedToADocument&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
{#redirect-knowledge__ul_wx1_q23_d3b}

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. Open the Knowledge Article View record.
3. Select Active.
4. Click Update.

## Result

Your end users view knowledge articles in the Service Portal using the kb_article_view page.

*[\>]: and then