Clone a request task

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Existing tasks can be cloned to create tasks with the same populated fields.

    Before you begin

    Role required: admin, ITIL, creator, or catalog admin

    About this task

    In the cloning process, the following information is copied from the source task:
    • Parent request reference
    • Short description
    • Description
    • Assignment group
    • Location
    • Required skills

    Procedure

    Open the request task and select Clone Task under Related Links.
    The application creates a task in Draft state. The Work Notes field contains the original task number and text stating that the task is a clone.