---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating a self-configured bot with Slack workspace

# Integrating a self-configured bot with Slack workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables ServiceNow®
Virtual Agent to allow multiple ServiceNow instances to integrate with single Slack workspace. This integration also supports GCC deployments.

The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you're installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance. However, by enabling this integration, Virtual Agent allows you to integrate multiple ServiceNow instances with a single Slack workspace. You can integrate multiple instances with a single Slack workspace by creating a bot for each of the instances on the targeted Slack workspace.
* **[Create a bot in Slack](https://www.servicenow.com/docs/QfAcd3Z18GiR01n3flECew)**   
  You must create a self-configured bot in the targeted workspace in Slack to be able to integrate with the Virtual Agent.
* **[Retrieve self-configured bot details](https://www.servicenow.com/docs/FdyXllWrp7N2KpURRP9z9A)**   
  Retrieve the details of the bot that you created in the Slack workspace to integrate with the ServiceNow instance.
* **[Integrate your ServiceNow instance with a self-configured bot](https://www.servicenow.com/docs/QLS7w0EtKGxa9NEj4fpRQg)**   
  Add the self-configured bot to your ServiceNow instance to complete the integration with Slack.
* **[Manage the self-configured bot integration with Slack](https://www.servicenow.com/docs/aW8a5o8g0rc3sI8nQEkAmA)**   
  Manage your Conversational Integration with Slack application, its branding, and customize the self-configured bot-specific messages in your ServiceNow instance after integration.
* **[Remove the self-configured bot integration with Slack](https://www.servicenow.com/docs/lAAYUr45IlKRPAqafu_WWw)**   
  Remove the self-configured bot integration from your ServiceNow instance to disassociate the Slack app.