---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Duplicate and publish Virtual Agent Lite topics

# Duplicate and publish Virtual Agent Lite topics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Copy and publish a pre-built ITSM Virtual Agent Lite topic to deploy
it to your users.

## Before you begin

[Preview (test) the pre-built ITSM Virtual Agent Lite topics](https://www.servicenow.com/docs/cCoR~5rRjxVjHfQEn3Q63A "Run a pre-built IT Service Management (ITSM) Virtual Agent Lite topic to decide whether you want to deploy it to your end users.").

Role required: virtual_agent_admin or admin

## Procedure

1. In the topic that you've tested, select Duplicate in the triple-dot icon on the Virtual Agent Designer header bar.
   1. In the pop-up window, enter the name of your duplicated topic.
   2. Select Save.

   {#duplicate-publish-valite-topic__substeps_j2d_xnh_ylb}  
   The Topic Properties page (Properties tab) for your duplicated topic opens.  
   Note:  
   You can duplicate a pre-built topic but you can't duplicate a copy of a pre-built topic.
2. Change these property fields as needed:  
   {#duplicate-publish-valite-topic__table_ibd_k4h_ylb__entry__2}

   | Property | Description |
   |-|-|
   | Description | A brief explanation of the topic. |
   | Keywords | A word or phrase that is associated with and activates the topic. You can add, change, or delete keywords. |
   | Roles | Roles that an end user must have to view and run the topic. If a topic is public (available to users, including guest users, who are not authenticated in ServiceNow), select only the Public role. |
   [ ]

   {#duplicate-publish-valite-topic__table_ibd_k4h_ylb}
3. Select Save, and then select the triple-dot icon followed by Publish, to make the topic active and available in your chat clients.

## Result

When your users run Virtual Agent, the chat client displays the
published topics in the topic selection menu. If there are three or fewer topics
available to the user, the menu items (topics) are displayed as buttons.

For example, in the Microsoft Teams integration, the topic selection
menu displays these three topics as buttons.  
Figure 1. Topic choices in the Microsoft Teams channel