---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Virtual Agent settings for Slack

# Configure Virtual Agent settings for Slack {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure your Slack bots that are integrated with Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.
3. On the Channels and integrations page, in the Slack tile, select Manage.
4. Select the Settings tab.
5. Slide the Enable Notification for all users toggle switch to disable notifications for the linked users.  
   Note:  
   * The Enable Notification for all users toggle switch is selected by default.
   * The Automatically Link ServiceNow user profiles toggle switch is selected by default and turned off for any further change. This option links all of the active ServiceNow accounts automatically to the associated Slack bot.
   {#configure-va-slack-settings__ul_uv2_vyv_bwb}
6. Set up the Global Messaging Settings.  
   Note:  
   Any changes made to these settings will reflect in all the channels.  
   * System Messages: Customize the default system messages displayed during Virtual Agent conversations.

     For more information about changing or updating a system message, see [Change system messages](https://www.servicenow.com/docs/~~M6xTldBStdxiMQDgrrkQ "Customize the default system messages displayed during Virtual Agent conversations and Agent Chat.").
   * Contextual Actions: Customize the supported actions per user command inputs.

     For more information about
     updating a contextual action, see [Contextual actions for custom chat integrations](https://www.servicenow.com/docs/HbPQCKh~4HUUoS0LeDdcow#contextual-actions "Commands with a pre-defined behavior can be mapped to certain user-friendly keywords and passed as user input. This input is mapped to supported contextual actions for the most appropriate response in the chat.").
   {#configure-va-slack-settings__ul_gjz_b31_pvb}
{#configure-va-slack-settings__steps_npm_2vj_pvb}
* **[Configure branding for your Virtual Agent bot in Slack](https://www.servicenow.com/docs/iCiN6lf4jkIQCKzjQkHZZg)**   
  You have the flexibility to customize the default branding for your Slack Virtual Agent. You can change the production bot's name and icon.
* **[Configure branding for your self-configured bot](https://www.servicenow.com/docs/8ti0uYReHQfK8jFzAXOUbA)**   
  Configure your self-configured Slack app's branding. You have the flexibility to customize the default ServiceNow branding for the Slack self-configured bot name and icon.
* **[Link Virtual Agent requesters before integration with Slack](https://www.servicenow.com/docs/69qlS7FMnjLbz1waRi0mZw)**   
  Link your Virtual Agent requesters to a ServiceNow instance before they run the Conversational Integration with Slack. Batch linking lets your Virtual Agent users chat immediately and receive notifications without going through the initial authentication linking process.
* **[Configure promoted topics for Conversational Integration with Slack](https://www.servicenow.com/docs/q6xnrn4Pnm6jrJVX8psgnA)**   
  Configure promoted topics to push out important, common topics for users' quick consumption during a conversation with the Slack bot. You can configure up to six different promoted topics to be displayed on the Slack channel greeting message.

*[\>]: and then