---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with Facebook Messenger

# Conversational Integration with Facebook Messenger {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use this application to empower customers to engage with your business using Facebook Messenger.

## Get started with Conversational Integration with Facebook Messenger {#messg-fbm__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|-|
| [ExploreIntegrate Conversational Integration with Facebook Messenger with Virtual Agent.](https://www.servicenow.com/docs/dqhN~7jvCTuxOJFpZBET~g "Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.") | [Configure Install and configure your Conversational Integration with Facebook Messenger implementation.](https://www.servicenow.com/docs/NFTuJDBa4qtdNl5GnRkz~Q "Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.") | [Use Agents and requesters can use Conversational Integration with Facebook Messenger in portals on your instance.](https://www.servicenow.com/docs/FIpxvDFGUaQ0RVTh7OAj9w "Enable a requester to converse with an agent using the Facebook Messenger chat conversations.") |
[ ]

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## Request apps on the Store {#messg-fbm__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-fbm__inline-send-to-store}

## Notice regarding use by customers {#messg-fbm__id_i1b_xls_r1c}

Customers are solely responsible for the implementation of the Conversational Integration with Facebook Messenger application. The use of this application in a Facebook app requires a review of the app by the Facebook Developer Support team. It is the responsibility of customers to complete this app review process. The following links from the Facebook site provide guidance on how to complete the app review process:

1. Facebook Platform Policy Overview: <https://developers.facebook.com/docs/messenger-platform/policy/policy-overview>
2. Facebook Pre-Launch Checklist: <https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist>
3. Facebook review and submission process for applications: <https://developers.facebook.com/docs/messenger-platform/#review---submission-process>
{#messg-fbm__ol_xgz_n5z_bpb}
* **[Exploring Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/dqhN~7jvCTuxOJFpZBET~g)**   
  Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.
* **[Configure Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/NFTuJDBa4qtdNl5GnRkz~Q)**   
  Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.
* **[Using Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/FIpxvDFGUaQ0RVTh7OAj9w)**   
  Enable a requester to converse with an agent using the Facebook Messenger chat conversations.