Contract Management Pro for Legal Service Delivery release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Contract Management Pro for Legal Service Delivery release notes

    Contract Management Pro for Legal Service Delivery is an application designed to help enterprises streamline the entire contract lifecycle, from request and authoring to review, approval, and execution. It supports predefined contract templates such as Non-Disclosure Agreements (NDAs) and third-party contract reviews. The solution centralizes contract management, integrates with popular eSignature providers like DocuSign, and ensures a complete audit trail for compliance and tracking.

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    Key Features by Version

    • Version 3.7.2 (July 2026): Requestors can add multiple signatories with different signature roles via Employee Center for DocuSign. The NDA category now includes a description.
    • Version 3.6.1 (June 2026): Enhanced the NDA category description for better clarity.
    • Version 3.5.0 (March 2026): Prevents assigning the same user as both assignee and collaborator on legal contract requests. Eliminates duplicate work note entries when adding collaborators. Signed contracts are now attached to wet signature notifications upon completion.
    • Version 3.0.2 (December 2025): Introduced amendment request management and a record producer to initiate amendments from Employee Center. Improved prompts when changing company details on NDA or third-party contract requests and included security fixes.
    • Version 2.0.0 (August 2025): Company field value is copied from legal contract request to contract request table on updates. The perpetual field is hidden for legal-based contracts. Simplified validation messages and enhanced duplicate email checks for signers.
    • Version 1.8.1 to 1.7.0 (May to July 2025): Addressed UI and localization fixes. Added demo data option for contract templates. Introduced automation features such as updating request fields with variables and initializing legal contracts upon request submission. Improved validation to prevent creating legal requests for inactive contract types. Enhanced document attachment and activity stream visibility in Employee Center.
    • Version 1.6.0 (November 2024): Fixed issue preventing reclassification of contract documents to supporting documents if duplicates existed.
    • Version 1.5.0 (August 2024): Initial release enabling centralized contract request, authoring, review, approval, and execution with popular eSignature integrations and audit trails.

    Practical Benefits for ServiceNow Customers

    • Efficiently manage legal contracts and NDAs with clear categorization and detailed descriptions to reduce errors and confusion.
    • Streamline collaboration by managing assignees and collaborators without duplication, and track contract progress transparently through activity streams.
    • Leverage Employee Center capabilities to initiate contract amendments, add multiple signatories with distinct roles, and attach supporting documents during contract requests.
    • Automate contract creation and field updates based on variable inputs to reduce manual data entry and improve accuracy.
    • Ensure compliance with validation checks preventing inactive contract types and duplicate signer emails.
    • Integrate with DocuSign for electronic signatures and attach signed contracts automatically to notifications, improving contract execution speed.
    • Benefit from security enhancements and fixes throughout versions to maintain data integrity and access control.

    Expectations

    ServiceNow customers using Contract Management Pro for Legal Service Delivery can expect a progressively enhanced user experience with each release, focusing on improved automation, validation, collaboration, and integration capabilities. These updates support legal teams in efficiently managing contract lifecycles within the ServiceNow platform and ensure smooth coordination between requestors, legal reviewers, and signatories.

    Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.7.2 - July 2026
    • New: Requestor can add signatories with different signature roles via employee center for DocuSign electronic signature.
    • Fixed: The Non-Disclosure Agreement (NDA) category now have a description.
    Version 3.6.1 - June 2026
    Changed: Enhanced the category description for the Non-Disclosure Agreement contract.
    Version 3.5.0 - March 2026
    • Fixed:
      • Assigned to and collaborators cannot be the same users for legal contract requests
      • Adding collaborators to a contract request no longer triggers duplicate work note entries.
      • The signed contract is now attached to the wet signature notification when the signature process is completed.
    Version 3.0.2 - December 2025
    • New:
      • Initiate and manage amendment requests for existing contracts.
      • Record producer to initiate an amendment request from the Employee Center.
    • Fixed:
      • When changing the company on an NDA or TPC request in the workspace, users are now prompted to update the address.
      • Security fixes.
    Version 2.0.0 - August 2025
    • New:
      • The value in the company field is copied from the legal contract request to the contract request table for every update.
      • The perpetual field is hidden in legal-based contract requests.
    • Fixed:
      • Validation messages have been simplified whenever a legal contract request is cancelled through the employee center.
      • Validations have been improved to check for duplicate emails for both internal and external signers when sending documents for signature.
    Version 1.8.1 - July 2025
    Fixed: Resolved an issue that caused a query range error to appear when navigating away from the Expiring Contracts/Expired Contracts list in Contract Workspace after running the Writer audit script.
    Version 1.8.0 - May 2025
    • Changed: The list of dependent applications has been updated to include Contract Management Pro instead of Contracts Core.
    • Fixed: Localization issues.
    Version 1.7.0 - February 2025
    • New:
      • Demo data: You can choose to load demo data for contract templates while installing Contract Management Pro for Legal Service Delivery.
      • Two new values, "Update request fields with variables" and "Initialize legal contract" are now added in the Options field within the Record Producer section of the Intake form for Practice Area.
      • Update request fields with variables: When you submit a legal request for contract review or update the variables, the values of the field mapped to the variables are automatically updated.
      • Initialize legal contracts: A contract request is automatically created when a legal request for contracts is submitted.
      • A new check box, Add new company name, has been added to the Legal Contract Request form. Selecting this check box will replace the Company field with New company legal name where you can enter the company name.
    • Changed:
      • While creating new record producers, you can now validate the state of contract type and restrict creation of a legal request for inactive contract type on submission of the legal request by adding the Verify if Contract type is active script from the base system Non-disclosure Agreement record producer to the new record producer. Note: If Verify if Contract type is active script is not added in the new record producer, the legal request with the corresponding record producer will be created in Cancelled state and the contract request is not created.
      • The Legal Contract Request form has been updated to display only legal fields and no longer contains any variable fields.
      • In third-party contract review requests, the Document type field displays only active contract types.
      • In third-party contract review requests, attached documents and their contract types are now retained when you save the record as a draft. If a contract type is deactivated while the record is in draft state, the Document type field will be blank.
      • In non-disclosure agreement legal requests, if the contract type is inactive, there's an error while submitting the request.
      • In Employee Center, you can now attach a document while requesting changes to a contract document in a non-disclosure agreement legal requests. The attached document is added to the Activity stream.
      • The Activity stream of legal requests in Employee Center now displays the activities in the associated contract request.
      • When legal fields are modified in a workspace, the updated and previous values are now displayed in the corresponding variables in the Request details tab of a legal request in the Employee Center.
      • The 'Company legal name' field has been renamed to 'Company' in the Non-disclosure Agreement and Third-party Contract Review intake forms.
      • The field, 'Is this for a Vendor, Customer or Partner' has been renamed to 'Contract party type'.
    • Fixed:
      • Some of the fields in contract repository record do not appear due to missing ACLs. This has been fixed.
      • Security issues
    Version 1.6.0 - November 2024
    Fixed: You no longer can reclassify a contract document to a supporting document, if it results as a duplicate, where a supporting file already exists with that name.
    Version 1.5.0 - August 2024
    Contract Management Pro for Legal Service Delivery enables enterprises to streamline the request, authoring, review, and approval of contracts for predefined contract templates such as NDAs as well as third-party review request. Legal teams can manage and process contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature integrations with a complete audit trail.