Workflow Studio - Designer release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Workflow Studio - Designer release notes

    The Workflow Studio - Designer application, available on the ServiceNow Store, is a powerful tool that enables ServiceNow customers to build, test, and analyze automated workflows using Flow Designer. This tool replaces the legacy Workflow graphical editor and supports creating multi-step flows from reusable components without coding, streamlining process automation on the ServiceNow AI Platform.

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    These release notes document enhancements, new features, critical fixes, and compatibility updates across multiple versions from early 2024 through mid-2026.

    Key Features and Improvements

    • Flow Execution Analysis: Introduced to help users summarize and analyze flow execution details, identify errors, and suggest fixes, improving troubleshooting efficiency (version 29.2.2, May 2026).
    • Flow Execution Analysis Map and Transform Data Step: Added to enhance flow debugging and data manipulation capabilities (version 29.3.1, June 2026).
    • Dynamic Input Limit Increase: The maximum number of dynamic inputs in flows can be increased from 40 up to 500 via a system property, allowing more complex input configurations (version 28.4.0, June 2026).
    • Testing Enhancements: Ability to test conversational subflows and actions during design, plus running flows with high-security roles, facilitating more robust flow validation (version 29.1.0, April 2026).
    • UI Improvements: Updated flow recommendations UI for better usability in both dark and light themes (version 29.1.0, April 2026).
    • Triggers as a Service Support: Added support allowing triggers to be used as a service, enhancing flow initiation flexibility (version 28.3.1, May 2026).
    • Performance Optimization: Improvements to flow opening, updating, and creation times, significantly reducing wait times and improving user experience (version 25.1.4, March 2024).

    Critical Fixes and Stability Enhancements

    • Multiple critical defects affecting flow execution, UI rendering, data handling, and trigger operations were resolved across releases, ensuring better reliability and consistent behavior.
    • Fixes addressed issues such as missing or malfunctioning flow variables, errors in data passing for array types, and problems with flow logic blocks like "Go Back To Flow" and "For Each."
    • Improved integration with external systems, including fixes for JIRA Spoke data loading issues.
    • Resolved problems related to flow component display, connection configuration updates, and role requirements for flow recommendations.

    Implications for ServiceNow Customers

    Customers using Workflow Studio - Designer can expect a continuously enhanced experience with more powerful analysis tools, expanded input capabilities, better testing options, and improved UI responsiveness. The ongoing critical fixes contribute to stable and predictable flow behavior, which is essential for automating complex business processes reliably.

    To leverage the latest features and fixes, customers should ensure they update to the most recent compatible version of Workflow Studio - Designer. Additionally, the ability to adjust dynamic input limits and test flows with high-security roles provides greater flexibility in designing and securing automation workflows.

    For system requirements and compatibility details, customers are advised to consult the application listing on the ServiceNow Store before upgrading or implementing new features.

    Version history for the Workflow Studio - Designer application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.3.1 - June 2026 (Australia)
    • New:
      • Flow Execution Analysis
      • Map and Transform Data Step
    • Fixed:
      • PRB2009829 - Sub-flow 'Default value' for reference fields are not working as expected
      • PRB1948914 - A flow variable was removed from the flow at some point, but it still appears in the flow executions
      • PRB2025388 - Missing "Changes" operation in flow designer triggers, and
      • PRB2017822
      • PRB2015512
    Version 28.4.0 - June 2026 (Zurich)
    New: Support for increasing the upper limit of dynamic inputs, which was previously capped at 40. You can use the system property "sn_flow_designer.max_dynamic_input_items" to set this value up to recommended limit of 500.
    Version 29.2.2 - May 2026 (Australia)
    • New: Flow Execution Analysis enables users to summarize and analyze flow execution details to identify errors and suggest potential fixes.
    • Fixed: Fixed critical defects such as PRB1976087 (Nested Go Back To Flow Logic causing flow execution blank screen) and PRB2005619 (We are missing "Changes" operation in flow designer).
    Version 28.3.1 - May 2026 (Zurich)
    • New: Support for triggers as a service.
    • Fixed: Critical defect fixes including PRB1977516 (Data is not being save or not passing to the flow execution for the Array.string data type) & PRB1970275 (List Collector cannot be used as an input to a For Each flow logic block).
    Version 29.1.0 - April 2026
    • New:
      • Test conversational subflows and actions during design.
      • Run a flow with high-security roles.
    • Changed: Uplift UI for flow recommendations in dark and light theme.
    • Fixed:
      • PRB1957192: JIRA Spoke: Issue Type ID not loading even after selecting the Project Id
      • PRB1982236: Flows not saving "Determines uniqueness" changes to Create and Update Record action.
    Version 29.0.5 - March 2026 (Australia)
    Fixed: Critical defect fixes for the Australia release.
    Version 28.2.5 - March 2026 (Zurich)
    • Fixed:
      • This release includes critical defect fixes. Some of them include:
      • PRB1962475: Incorrect dates displayed in Flow Designer History tab after Zurich Patch 1 Hot Fix 1
      • PRB1938489: Unable to expand the script when using a "Make a decision" action
      • PRB1966361: Buttons in Find bar within inline script editor do not render
      • PRB1926039: Values of tables such as sc_task and incident are not rendered in UI for 'Look Up Record' / 'Create Record' step in action
      • PRB1970275: List Collector cannot be used as an input to a For Each flow logic block
      • PRB1928650: Getting error while publishing the Remote Process Sync Outbound subflow
      • Other critical PRBs including PRB1949291, PRB1970167, PRB1965643, PRB1974070 and PRB1971893 were also fixed in this release
    Version 27.5.1 - March 2026
    • Fixed:
      • Configure Connection in flow does not update in actions after upgrading to Yokohama
      • Lines overlapping in flow components
      • Assign Subflow Outputs action displays duplicated variable outputs
    Version 27.5.0 - January 2026 (Yokohama)
    • New: Made compatible with Yokohama Patch 11+
    • Fixed: Fixed issue where clicking Cancel after editing an IF flow logic would delete the IF block and its children
    • Removed: Removed requirement for the now.assist.creator role for flow recommendations
    Version 25.1.4 - March 2024
    Fixed: Optimized the efficiency of opening, updating, creating flows within Workflow Studio. This change significantly reduces the time required for both initial access and subsequent interaction.
    Version 25.1.3 - February 2024
    • Flow Designer is a ServiceNow AI Platform feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.
    • Flow Designer is the default ServiceNow AI Platform process automation builder used to create flows. Flow Designer replaces the legacy Workflow graphical editor.