Service Graph Connector for Observability - Dynatrace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace release notes

    The Service Graph Connector for Observability - Dynatrace integrates Dynatrace monitoring data into the ServiceNow CMDB, enabling customers to import and maintain accurate configuration data for hosts, processes, services, and applications. This integration creates Service Maps by establishing relationships between applications, services, and infrastructure components, improving visibility and operational insights within ServiceNow.

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    Key Features and Enhancements

    • Data Enrichment and Quality Improvements: The connector now includes richer host attributes such as MAC address, serial number, manufacturer details, CPU, OS version, and virtualization flags to enhance CMDB reconciliation and reduce duplicates. Process naming has been standardized for key services like MSSQL, NGINX, WebSphere, and Apache.
    • Expanded Cloud and Kubernetes Discovery: Support has been added for additional Azure and AWS cloud elements (e.g., VM scale sets, CosmosDB, Lambda functions, S3 Buckets) and Kubernetes components (namespaces, nodes, pods, containers, services), enabling more comprehensive asset and service mapping.
    • Improved Relationship Mapping: VM-to-server relationships for Azure VMs and service relationships with AWS RDS have been introduced, along with refined Docker container and image relationships to ensure accurate dependency mapping.
    • Extensibility and Configuration: A new extensibility framework allows enrichment of process metadata from Dynatrace. Customers can now set up OAuth connections for Grail-enabled tenants for logs and metrics ingestion and configure properties to save API responses as attachments.
    • Performance and Reliability Enhancements: Optimized REST API calls improve data retrieval efficiency. Payload size limitations and normalization logic for process paths and command-line arguments have been addressed to prevent errors and duplicate entries.
    • Installation and Usability Updates: The connector was renamed to Dynatrace Classic in the connection UI, and navigation has been streamlined by moving Dynatrace items to the Integration Commons Service Graph Connectors menu. Dependencies on Observability Commons were removed for easier installation without Event Management.

    Practical Benefits for ServiceNow Customers

    • Enhanced CMDB accuracy with enriched and standardized data from Dynatrace, reducing reconciliation issues and duplicates.
    • Expanded coverage of cloud and container environments supports comprehensive asset and service visibility in dynamic infrastructures.
    • Improved relationship mapping enables the creation of detailed Service Maps, facilitating better impact analysis and service management.
    • Support for OAuth and new extensibility options provide flexibility in secure data ingestion and metadata enrichment.
    • Optimizations and bug fixes enhance stability and reliability of the integration, ensuring consistent and efficient data updates.
    • Streamlined installation and configuration lower barriers to adoption and simplify management of the connector within ServiceNow.

    Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.15.0 - June 2026
    • Changed:
      • Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flag, improving reconciliation and reducing duplicates.
      • Standardized process naming for MSSQL, NGINX, WebSphere, and Apache for better reconciliation with Application CIs discovered from other sources.
      • Introduced a new extensibility framework for enriching process metadata from Dynatrace. Enriched the data populated for WebSphere CIs with cell and node values.
      • Fixed duplicate Application CIs on Windows via path normalization.
      • Added AWS RDS Cloud Database and Service relationships.
      • Renamed the connector to Dynatrace Classic in the SGC Central Create Connection UI.
    Version 1.14.1 - March 2026
    • Changed:
      • Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes.
      • Established VM-to-server relationships for Azure VMs.
      • Added unique environment values to the service name to prevent service record flapping.
      • Added support for classifying Solaris servers.
    Version 1.13.1 - September 2025
    • Fixed:
      • Addressed errors caused by payloads larger than 32 MB.
      • Added missing tags for Kubernetes data.
      • Bug fixes and other minor improvements.
    Version 1.13.0 - August 2025
    • New:
      • Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.
      • Added support for ingestion of Custom Application from Dynatrace.
      • Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.
      • Added relationships between Docker Image and Docker Container, and Docker Container and Host.
    • Changed:
      • Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types are mapped to cmdb_ci_service_calculated.
      • The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.
      • Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI insertion.
    Version 1.12.0 - May 2025
    • New:
      • Support for setting up and monitoring connections using SGC Central.
      • New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
      • Optimized REST API calls for efficient data retrieval.
      • Support for discovering new cloud elements:
        • Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
        • AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
    • Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
    Version 1.11.0 - December 2024
    • New:
      • Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.
      • Added ability to discover new cloud elements:
        • Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
        • AWS: Service Account, Data Center, EC2, Load Balancer
      • Added ability to discover new Kubernetes elements:
        • Namespace
        • Node
        • Pod
        • Container
        • Services
    Version 1.10.0 - August 2024
    • New:
      • Implemented application classification into the proper configuration management database (CMDB) class.
      • Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
    Version 1.9.0 - March 2024
    • New: Adopt new V2 APIs of Dynatrace.
    • Fixed:
      • Fixed impact calculation getting executed multiple times for the same Service
      • Menus intended for admin users in the application navigator will no longer appear for non-admin users
    Version 1.8.0 - September 2023
    • New: Support for the common connection framework
    • Fixed:
      • Added the connectionAliasSysId parameter in the flow designer actions
      • Fixed the relationship between the process group and calculated services
      • Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
      • Populated Metric data in a multi-instance setup
      • The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service
    Version 1.7.1 - March 2023
    Fixed: Update the library path.
    Version 1.6.7 - August 2022
    • New:
      • Add support for multi-instance
      • Add property to conditionally bring in running processes
      • Allow adding events with no matching CI
    • Fixed:
      • Invalid groups have been created that start with "-APPLICATION".
      • Problem Notification setup displays an error.
    Version 1.4.0 - May 2022
    Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
    Version 1.3.0 - November 2021
    Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
    Version 1.2.1 - September 2021
    • The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
      • Hosts
      • Processes
      • Services
      • Applications
    • A Service Map is created using the relationship between various applications, application services and infrastructure elements.