--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Graph Connector for Observability - Dynatrace release notes # Service Graph Connector for Observability - Dynatrace release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - Dynatrace release notes The Service Graph Connector for Observability - Dynatrace integrates Dynatrace monitoring data into the ServiceNow CMDB. It imports hosts, processes, services, and applications from Dynatrace, creating a comprehensive Service Map that illustrates relationships among applications, services, and infrastructure components. This connector enhances CMDB accuracy, supports cloud and Kubernetes environments, and enables efficient data reconciliation and enrichment. Show full answer Show less ## Key Features * **Data Import and Mapping:** Imports hosts, processes, services, and applications from Dynatrace into ServiceNow CMDB with improved classification and normalization to reduce duplicates. * **Cloud and Kubernetes Support:** Enables discovery of various Azure and AWS cloud resources (e.g., VMs, databases, storage, Lambda functions), as well as Kubernetes clusters, nodes, namespaces, pods, containers, and services. * **Improved Data Quality and Reconciliation:** Adds richer host attributes (MAC address, serial number, CPU, OS version, virtualization flags) and standardizes process naming for better reconciliation across data sources. * **Extensibility and Customization:** Introduces an extensibility framework to enrich process metadata and supports OAuth connections for Grail-enabled tenants to ingest logs and metrics. * **Batch Processing and Payload Handling:** Supports batch data processing for all sources and handles large payloads effectively to optimize performance and reliability. * **Relationship Management:** Establishes accurate relationships between VMs, servers, Docker images and containers, and cloud resources, preventing duplication and improving CMDB integrity. * **Configuration and Monitoring:** Supports setup and monitoring of connections via SGC Central and provides properties for saving REST responses and controlling CI insertion behavior. ## Key Outcomes for ServiceNow Customers * Improved CMDB accuracy and reduced duplicate configuration items through enhanced reconciliation logic and normalized data. * Comprehensive visibility into application and infrastructure dependencies, including modern cloud and containerized environments, aiding impact analysis and service mapping. * Increased operational efficiency by automating ingestion and classification of diverse data sources with flexible customization options. * Enhanced performance and stability with optimized API usage, batch processing, and large payload support. * Seamless integration with ServiceNow's common connection framework and centralized management via SGC Central for easier administration. Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.16.0 - September 2026 : * Changed: * Process CI reconciliation against Discovery is improved across DB2, MSSQL, Apache, NGINX, IIS, and PostgreSQL, reducing duplicate process CIs. * Windows application paths are normalized. Formatting differences don't create duplicate Application CIs now. * Batch data processing is enabled for all data sources. * Fixed: * The connector now links existing VM CIs to their Server CI using object ID matching, instead of creating a duplicate VM CI. * Process groups are now created even when a group has only one process. {#store-platcap-rn-service-graph-connector-dynatrace__ul_qc3_1jq_lkc} Version 1.15.0 - June 2026 : * Changed: * Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flag, improving reconciliation and reducing duplicates. * Standardized process naming for MSSQL, NGINX, WebSphere, and Apache for better reconciliation with Application CIs discovered from other sources. * Introduced a new extensibility framework for enriching process metadata from Dynatrace. Enriched the data populated for WebSphere CIs with cell and node values. * Fixed duplicate Application CIs on Windows via path normalization. * Added AWS RDS Cloud Database and Service relationships. * Renamed the connector to Dynatrace Classic in the SGC Central Create Connection UI. Version 1.14.1 - March 2026 : * Changed: * Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes. * Established VM-to-server relationships for Azure VMs. * Added unique environment values to the service name to prevent service record flapping. * Added support for classifying Solaris servers. Version 1.13.1 - September 2025 : * Fixed: * Addressed errors caused by payloads larger than 32 MB. * Added missing tags for Kubernetes data. * Bug fixes and other minor improvements. Version 1.13.0 - August 2025 : * New: * Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion. * Added support for ingestion of Custom Application from Dynatrace. * Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information. * Added relationships between Docker Image and Docker Container, and Docker Container and Host. {#store-platcap-rn-service-graph-connector-dynatrace__ul_wnr_3j4_zfc} * Changed: * Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types are mapped to cmdb_ci_service_calculated. * The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload. * Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI insertion. {#store-platcap-rn-service-graph-connector-dynatrace__ul_mjh_3j4_zfc} Version 1.12.0 - May 2025 : * New: * Support for setting up and monitoring connections using SGC Central. * New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension. * Optimized REST API calls for efficient data retrieval. * Support for discovering new cloud elements: * Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App. * AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions. {#store-platcap-rn-service-graph-connector-dynatrace__ul_q4k_j2c_1fc} {#store-platcap-rn-service-graph-connector-dynatrace__ul_ynk_j2c_1fc} * Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload. {#store-platcap-rn-service-graph-connector-dynatrace__latest-store-platcap-rn-service-graph-connector-dynatrace} {#store-platcap-rn-service-graph-connector-dynatrace__latest-store-platcap-rn-service-graph-connector-dynatrace} Version 1.11.0 - December 2024 : * New: * Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table. * Added ability to discover new cloud elements: * Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account * AWS: Service Account, Data Center, EC2, Load Balancer {#store-platcap-rn-service-graph-connector-dynatrace__ul_hlb_d1q_4dc} * Added ability to discover new Kubernetes elements: * Namespace * Node * Pod * Container * Services {#store-platcap-rn-service-graph-connector-dynatrace__ul_ilb_d1q_4dc} {#store-platcap-rn-service-graph-connector-dynatrace__ul_qkb_d1q_4dc} Version 1.10.0 - August 2024 : * New: * Implemented application classification into the proper configuration management database (CMDB) class. * Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services. {#store-platcap-rn-service-graph-connector-dynatrace__ul_j2j_nnh_ccc} Version 1.9.0 - March 2024 : * New: Adopt new V2 APIs of Dynatrace. * Fixed: * Fixed impact calculation getting executed multiple times for the same Service * Menus intended for admin users in the application navigator will no longer appear for non-admin users {#store-platcap-rn-service-graph-connector-dynatrace__ul_mft_ndb_t1c} {#store-platcap-rn-service-graph-connector-dynatrace__ul_b3x_mdb_t1c} Version 1.8.0 - September 2023 : * New: Support for the common connection framework * Fixed: * Added the connectionAliasSysId parameter in the flow designer actions * Fixed the relationship between the process group and calculated services * Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service * Populated Metric data in a multi-instance setup * The Impact Rule \[em_impact_rule\] will not be created if it doesn't exist in the service {#store-platcap-rn-service-graph-connector-dynatrace__ul_hw3_pdb_t1c} Version 1.7.1 - March 2023 : Fixed: Update the library path. Version 1.6.7 - August 2022 : * New: * Add support for multi-instance * Add property to conditionally bring in running processes * Allow adding events with no matching CI * Fixed: * Invalid groups have been created that start with "-APPLICATION". * Problem Notification setup displays an error. {#store-platcap-rn-service-graph-connector-dynatrace__ul_drt_fm1_h5b} {#store-platcap-rn-service-graph-connector-dynatrace__ul_izz_dm1_h5b} Version 1.4.0 - May 2022 : Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu. Version 1.3.0 - November 2021 : Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature. Version 1.2.1 - September 2021 : * The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB: * Hosts * Processes * Services * Applications {#store-platcap-rn-service-graph-connector-dynatrace__ul_rzq_jzj_wqb} * A Service Map is created using the relationship between various applications, application services and infrastructure elements. {#store-platcap-rn-service-graph-connector-dynatrace__ul_ixf_lzj_wqb}