--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for Health and Safety release notes # ServiceNow Otto for Health and Safety release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Health and Safety Release Notes ServiceNow Otto for Health and Safety is an application designed to enhance the Health and Safety Incident Management experience within ServiceNow. It offers AI-powered capabilities such as incident summarization and pattern analysis to improve safety investigations and preventive actions. The application integrates with AI agents and supports multiple AI model providers to deliver advanced insights and automation across health and safety workflows. Show full answer Show less ## Key Features * **AI-Native SKU Entitlement Support:** Enables accounts with legacy and AI-native subscriptions to access all Health and Safety AI features, including incident summarization and pattern recommendations. * **Unified AI Branding:** All AI references in Health and Safety interfaces are consolidated under the "ServiceNow Otto" brand for consistency across UI and documentation. * **Third-Party GenAI Model Integration:** Default AI capabilities now utilize best-performing third-party providers (Azure OpenAI, Google Gemini, AWS Claude) to optimize AI workflows. * **Contextual Action Planner Sidebar:** Allows users to create and review actions manually or via AI suggestions within the Health and Safety Workspace for various records like incidents, audits, and risk assessments. * **Incident Pattern Analysis:** AI-powered detection of recurring incident patterns with confidence scoring, natural-language summaries, and recommended preventive plans, protected by role-based access control to secure sensitive data. * **Enhanced Visual and UI Consistency:** Updated AI gradient styling and design alignment across incident summarization and workspace interfaces to improve user experience. * **Security and Access Improvements:** Strengthened summarization role security, fixed AI security ACL issues, and improved AI agent flow protections. ## Practical Benefits for ServiceNow Customers * Streamlines health and safety incident management by automatically summarizing complex incident details and root cause analyses, saving time for safety teams. * Empowers safety investigators with AI-driven insights into incident patterns, facilitating proactive risk mitigation and informed decision-making. * Ensures secure access to sensitive safety information through role-based controls, maintaining compliance and data privacy. * Provides a consistent and intuitive AI experience aligned with ServiceNow branding, simplifying user adoption and training. * Supports integration with multiple AI providers, giving customers flexibility and access to the best AI technology available. ## Version and Compatibility Notes The application is continuously updated to support new AI models, platform versions (including Now Assist and Platform 6.3.0), and subscription models. Customers should review system requirements and family compatibility on the ServiceNow Store before upgrading. Version history for the ServiceNow Otto for Health and Safety application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.6.2 - October 2026 : New: Mixed AI-Native SKU entitlement support for Health and Safety AI features. Accounts holding both a legacy Pro Plus SKU and an AI-Native Health and Safety SKU can access all Health and Safety AI skills, including incident summarization and pattern recommendations. The entitlement check recognizes AI-Native subscriptions and grants access accordingly. Version 1.5.1 - August 2026 : * New: Unified AI branding across Health and Safety interfaces. All customer-facing references to "Now Assist," "Moveworks," and "AI Experience" have been replaced with "ServiceNow Otto" in Health and Safety. Design review has confirmed consistency across UI elements, tooltips, images, and documentation. * Changed: GenAI capabilities now default to third-party model providers. Four Health and Safety GenAI features have updated their default model provider from Now LLM to the best-performing third-party provider (Azure OpenAI, Google Gemini, or AWS Claude) per capability. No Now LLM defaults remain in GenAI workflows. Version 1.4.1 - June 2026 : New: Contextual Action Planner sidebar in the Health and Safety Workspace: Create actions manually or from AI suggestions, and review them in context across incidents, observations, investigations, cases, audits, work permits, risk assessments, meetings, etc. Version 1.3.2 - May 2026 : Fixed: Updated orders for new third party models for incident summarization Version 1.3.1 - April 2026 : Changed: Subscription entries for compatibility with AI-native SKU versions Version 1.3.0 - March 2026 : * New: * Introduced AI gradient styling updates for the incident summarization experience, aligning the Now Assist UI with updated design standards across the Health \& Safety workspace. * Applied the AI gradient visual treatment to the incident summarization Gen AI skill output panel, improving visual consistency and branding alignment. * Delivered an AI-powered Health \& Safety Incident Pattern Analysis capability that automatically identifies recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, and categories). The feature surfaces pattern clusters with confidence-scored tiers (Exploratory, Moderate, Strong), provides natural-language summaries via Now Assist, recommends preventive action plans, and enforces role-based Access Control (RBAC) to mask sensitive incidents for unauthorized users. * Added a Gen AI-powered Pattern Analysis dashboard to the Health \& Safety Workspace, enabling safety investigators to visualize and interact with detected incident patterns and AI-generated summaries directly within their workspace. {#store-rn-hr-now-assist-health-safety__ul_q2k_q31_n3c} * Fixed: Fixed an issue where AI security ACL rules were incorrectly triggering role masking warnings for users. Version 1.2.0 - January 2026 : * New: Improved summarization role security * Fixed: Added missing mapping record to allow full 3P model support Version 1.1.2 - October 2025 : Fixed: Issue with prompt title for summarization.{#store-rn-hr-now-assist-health-safety__latest-store-rn-hr-now-assist-health-safety} {#store-rn-hr-now-assist-health-safety__latest-store-rn-hr-now-assist-health-safety} Version 1.1.1 - October 2025 : Fixed: Issue with summarization prompt title. Version 1.1.0 - September 2025 : Fixed: Improved security of AI agent flows and ACLs. Version 1.0.2 - August 2025 : Changed: True up to Zurich. Version 1.0.3 - June 2025 : Xanadu Patch 9 and Now Assist for Platform 6.3.0 support. Version 1.0.1 - May 2025 : * New: * Updated to be provided with AI Agents for Health and Safety application. * Verified new LLMs provided by ServiceNow AI Platform work with existing skills. {#store-rn-hr-now-assist-health-safety__ul_fdx_bbz_ffc} Version 1.0.0 - November 2024 : Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.