Now Assist for Health and Safety release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Health and Safety release notes

    Now Assist for Health and Safety is an application designed to enhance the ServiceNow Health and Safety Incident Management experience by leveraging AI capabilities. It provides automated incident summarization, root cause analysis, and actionable insights to streamline safety incident handling within the Health and Safety Workspace.

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    Key Features

    • Incident Summarization: Automatically summarizes safety incident details, root causes, and corrective or preventive actions, improving clarity and efficiency in incident management.
    • Contextual Action Planner Sidebar (v1.4.1): Allows users to create and review action plans manually or from AI suggestions directly within the Health and Safety Workspace context, integrating across incidents, observations, investigations, cases, audits, work permits, risk assessments, and meetings.
    • AI-Powered Incident Pattern Analysis (v1.3.0): Detects recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, categories), provides confidence-scored pattern clusters with natural language summaries, and recommends preventive action plans. It also enforces role-based access control (RBAC) to protect sensitive data.
    • Pattern Analysis Dashboard: Visualizes AI-detected incident patterns and summaries within the Health & Safety Workspace, enabling investigators to interact with insights seamlessly.
    • UI and Design Enhancements: Updated AI gradient styling aligns the incident summarization interface with modern design standards for improved user experience.
    • Security Improvements: Enhanced summarization role security, improved AI agent flow ACLs, and fixes to ensure proper role masking and secure access to sensitive incident data.
    • Compatibility and Updates: Updated support for third-party AI models, AI-native SKU subscriptions, and compatibility with ServiceNow platform versions including Xanadu Patch 9 and Now Assist for Platform 6.3.0.

    Key Outcomes

    • Improved efficiency in managing health and safety incidents through AI-driven summarization and analysis.
    • Enhanced ability to identify and prevent recurring incident patterns using AI pattern analysis and actionable recommendations.
    • Streamlined action planning with contextual integration across multiple health and safety records.
    • Secure handling of sensitive incident data with role-based access control and improved AI security configurations.
    • Consistent and modern user experience aligned with ServiceNow design updates.
    • Ongoing compatibility with evolving AI models and ServiceNow platform enhancements to ensure reliable performance and integration.

    Version history for the Now Assist for Health and Safety application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.1 - June 2026
    New: Contextual Action Planner sidebar in the Health and Safety Workspace: Create actions manually or from AI suggestions, and review them in context across incidents, observations, investigations, cases, audits, work permits, risk assessments, meetings, etc.
    Version 1.3.2 - May 2026
    Fixed: Updated orders for new third party models for incident summarization
    Version 1.3.1 - April 2026
    Changed: Subscription entries for compatibility with AI-native SKU versions
    Version 1.3.0 - March 2026
    • New:
      • Introduced AI gradient styling updates for the incident summarization experience, aligning the Now Assist UI with updated design standards across the Health & Safety workspace.
      • Applied the AI gradient visual treatment to the incident summarization Gen AI skill output panel, improving visual consistency and branding alignment.
      • Delivered an AI-powered Health & Safety Incident Pattern Analysis capability that automatically identifies recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, and categories). The feature surfaces pattern clusters with confidence-scored tiers (Exploratory, Moderate, Strong), provides natural-language summaries via Now Assist, recommends preventive action plans, and enforces role-based Access Control (RBAC) to mask sensitive incidents for unauthorized users.
      • Added a Gen AI-powered Pattern Analysis dashboard to the Health & Safety Workspace, enabling safety investigators to visualize and interact with detected incident patterns and AI-generated summaries directly within their workspace.
    • Fixed: Fixed an issue where AI security ACL rules were incorrectly triggering role masking warnings for users.
    Version 1.2.0 - January 2026
    • New: Improved summarization role security
    • Fixed: Added missing mapping record to allow full 3P model support
    Version 1.1.2 - October 2025
    Fixed: Issue with prompt title for summarization.
    Version 1.1.1 - October 2025

    Fixed: Issue with summarization prompt title.

    Version 1.1.0 - September 2025
    Fixed: Improved security of AI agent flows and ACLs.
    Version 1.0.2 - August 2025
    Changed: True up to Zurich.
    Version 1.0.3 - June 2025
    Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.
    Version 1.0.1 - May 2025
    • New:
      • Updated to be provided with AI Agents for Health and Safety application.
      • Verified new LLMs provided by ServiceNow AI Platform work with existing skills.
    Version 1.0.0 - November 2024
    Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.