Now Assist for Health and Safety release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Health and Safety release notes

    Now Assist for Health and Safety is an application designed to enhance the ServiceNow Health and Safety Incident Management experience by leveraging AI-powered capabilities. It simplifies incident handling through features like incident summarization, pattern analysis, and contextual action planning, all integrated within the Health and Safety Workspace. The application continuously evolves to improve usability, security, and AI model integration, supporting users in managing safety incidents more effectively.

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    Key Features

    • Incident Summarization: Automatically summarizes incident details, root cause analyses, and associated corrective or preventive actions, streamlining review and resolution processes.
    • Contextual Action Planner (v1.4.1): A sidebar within the Health and Safety Workspace that allows users to create manual or AI-suggested actions and review them contextually across various safety records such as incidents, observations, investigations, audits, and more.
    • Health & Safety Incident Pattern Analysis (v1.3.0): AI-driven analysis identifying recurring incident patterns by location, time, people, assets, injuries, and categories. It provides confidence-scored clusters, natural language summaries, recommended preventive actions, and enforces role-based access control to protect sensitive data.
    • Pattern Analysis Dashboard (v1.3.0): Visual and interactive dashboard embedded in the Health & Safety Workspace for safety investigators to explore AI-detected patterns and summaries directly.
    • UI and Design Enhancements: Updated AI gradient styling aligns the incident summarization experience with current design standards, improving visual consistency and branding within the workspace.
    • Security Improvements: Enhanced role security for summarization features and AI agent flows, including fixes to AI security ACL rules and masking unauthorized access to sensitive incident data.
    • Third-Party AI Model Support: Updates to support new third-party models for incident summarization, ensuring compatibility with ServiceNow AI Platform's latest large language models (LLMs).

    Key Outcomes

    • Faster and clearer understanding of safety incidents through AI-generated summaries, reducing manual effort and accelerating incident resolution.
    • Improved safety insights by identifying and visualizing recurring incident patterns, enabling proactive prevention strategies.
    • Enhanced collaboration and action tracking via the Contextual Action Planner, centralizing safety-related tasks across multiple record types.
    • Consistent and secure access to AI-driven features with role-based controls safeguarding sensitive information.
    • Seamless integration with the evolving ServiceNow AI ecosystem, ensuring customers benefit from the latest AI capabilities and platform compatibility.

    Version history for the Now Assist for Health and Safety application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.1 - June 2026
    New: Contextual Action Planner sidebar in the Health and Safety Workspace: Create actions manually or from AI suggestions, and review them in context across incidents, observations, investigations, cases, audits, work permits, risk assessments, meetings, etc.
    Version 1.3.2 - May 2026
    Fixed: Updated orders for new third party models for incident summarization
    Version 1.3.1 - April 2026
    Changed: Subscription entries for compatibility with AI-native SKU versions
    Version 1.3.0 - March 2026
    • New:
      • Introduced AI gradient styling updates for the incident summarization experience, aligning the Now Assist UI with updated design standards across the Health & Safety workspace.
      • Applied the AI gradient visual treatment to the incident summarization Gen AI skill output panel, improving visual consistency and branding alignment.
      • Delivered an AI-powered Health & Safety Incident Pattern Analysis capability that automatically identifies recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, and categories). The feature surfaces pattern clusters with confidence-scored tiers (Exploratory, Moderate, Strong), provides natural-language summaries via Now Assist, recommends preventive action plans, and enforces role-based Access Control (RBAC) to mask sensitive incidents for unauthorized users.
      • Added a Gen AI-powered Pattern Analysis dashboard to the Health & Safety Workspace, enabling safety investigators to visualize and interact with detected incident patterns and AI-generated summaries directly within their workspace.
    • Fixed: Fixed an issue where AI security ACL rules were incorrectly triggering role masking warnings for users.
    Version 1.2.0 - January 2026
    • New: Improved summarization role security
    • Fixed: Added missing mapping record to allow full 3P model support
    Version 1.1.2 - October 2025
    Fixed: Issue with prompt title for summarization.
    Version 1.1.1 - October 2025

    Fixed: Issue with summarization prompt title.

    Version 1.1.0 - September 2025
    Fixed: Improved security of AI agent flows and ACLs.
    Version 1.0.2 - August 2025
    Changed: True up to Zurich.
    Version 1.0.3 - June 2025
    Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.
    Version 1.0.1 - May 2025
    • New:
      • Updated to be provided with AI Agents for Health and Safety application.
      • Verified new LLMs provided by ServiceNow AI Platform work with existing skills.
    Version 1.0.0 - November 2024
    Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.