--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for Legal Service Delivery (LSD) release notes # ServiceNow Otto for Legal Service Delivery (LSD) release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Legal Service Delivery (LSD) Release Notes ServiceNow Otto for Legal Service Delivery (LSD), formerly known as Assist for Legal Service Delivery, is an AI-powered application that enhances legal team productivity by automating the summarization of legal requests and matters. This generative AI solution accelerates legal workflows, enabling faster resolutions for employees and improving overall service delivery within legal departments. Show full answer Show less ## Key Features * **Generative AI Summarization:** Automatically summarizes legal requests and legal matters for efficient review and action. * **Agentic Workflows:** Automates analysis and triage of legal requests, including prediction of legal categories and transfer initiation pending legal fulfiller or manager confirmation. * **Support for Multiple Third-Party Large Language Models (LLMs):** Integration with Azure OpenAI, Anthropic Claude, Google Gemini, and other upgraded LLM versions for enhanced AI capabilities. * **Conversational Intake Forms:** Enables submission of Conflict of Interest requests through interactive conversational forms. * **Access Control Lists (ACLs) for AI Agents:** Customize discovery and triggering permissions for AI agents and workflows, enhancing security and governance. * **Improved User Interface and Experience:** Enhanced UI clarity in AI-assisted features and consistent display of summary cards across legal records. * **Now Assist Q\&A Genius Results:** Provides actionable answers by leveraging knowledge articles within Employee Center, Legal Counsel Center, and global search. ## Important Fixes and Enhancements * Resolved plugin naming and icon issues within the AI Admin Hub. * Fixed multiple concurrent chat session problems by limiting to single chat per legal request record. * Improved accuracy of summarization for legal requests and matters across supported models. * Addressed performance issues in agentic workflows and fixed language-specific errors (e.g., Japanese). * Security improvements including resolving vulnerabilities and technical warnings. * UI and code stability improvements for a smoother user experience. ## Practical Benefits for ServiceNow Customers By leveraging ServiceNow Otto for Legal Service Delivery, customers can expect: * Accelerated legal case processing through AI-driven summarization and triage. * Improved accuracy and comprehensiveness in legal data analysis, incorporating extended practice area details. * Customizable AI agent access control to align with organizational security policies. * Enhanced AI experience with support for multiple advanced LLM providers, ensuring flexibility and future readiness. * Better user engagement through conversational forms and clear, consistent AI assistance interfaces. * Reduced manual effort in legal service delivery, leading to faster employee support and improved legal team efficiency. ## Additional Notes For system requirements and compatibility details, customers should consult the application listing on the ServiceNow Store. The application continues to evolve with regular updates addressing AI model support, workflow enhancements, and security fixes to maintain operational excellence. Version history for the ServiceNow Otto for Legal Service Delivery (LSD) application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.9.7 - September 2026 : * Fixed: * Fixed plugin names and icons for ServiceNow Otto for Legal Service Delivery in AI Admin Hub. * Fixed the assist count consumption issue for the Legal risk evaluator skill. Version 1.9.4 - August 2026 : * Changed: ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery. * Fixed: The ServiceNow Otto panel now starts a single chat session for a legal request record instead of opening multiple concurrent sessions. Version 1.8.1 - June 2026 : * Changed: Support for upgraded versions of third party LLMs has been provided. * Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models Version 1.7.7 - May 2026 : * Changed: * Support for upgraded versions of third party LLMs has been provided. * Enhanced UI for visual clarity in AI-assisted features. * Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records. Version 1.6.5 - April 2026 : Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes. Version 1.6.2 - March 2026 : * New: Conversational intake form for submitting a Conflict of Interest request. * Changed: Legal Request and Matter summarization now considers data from extended practice area tables for summarization, ensuring that summaries reflect all relevant information. Version 1.5.6 - January 2026 : Fixed: Addressed a technical warning in Now Assist for Legal Service Delivery to improve code stability and development. Version 1.5.2 - December 2025 : * New: * The following capabilities will be supported for the Long Term Stability LLM model- * Legal Request case summarization * Legal Matter case summarization * Triage Legal request Agentic AI capabilities * Changed: * Triage Legal Request agentic workflow has been updated with the user friendly messages in the Now Assist panel for better readability. * Security enhancements * Fixed: Resolved Japanese language related error in Legal request and matter summarization. Version 1.4.7 - October 2025 (Zurich) : Fixed: Addressed performance-related issues in Triage legal request agentic workflow. Version 1.2.5 - October 2025 (Xanadu) : New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. Version 1.4.3 - September 2025 : New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. Version 1.3.0 - August 2025 : * New: * Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini * Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini Version 1.2.2 - June 2025 : * New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager. * Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization. * Fixed: Security issues. {#store-rn-esm-na-legal-service-delivery__latest-store-rn-esm-na-legal-service-delivery} {#store-rn-esm-na-legal-service-delivery__latest-store-rn-esm-na-legal-service-delivery} Version 1.2.0 - May 2025 : * New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager. * Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization. * Fixed: Security issues. Version 1.1.0 - February 2025 : New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search. Version 1.0.2 - December 2024 : Changed: UI improvements. Version 1.0.0 - November 2024 : ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for employees.