Now Assist for Legal Service Delivery (LSD) release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Legal Service Delivery (LSD) Release Notes

    Now Assist for Legal Service Delivery (LSD) is a ServiceNow application that leverages generative AI to enhance legal team productivity. It achieves this by summarizing legal requests and matters, enabling faster resolution and streamlined legal workflows. The application integrates with various third-party large language models (LLMs) and includes agentic workflows to automate legal request triage and transfer processes.

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    Key Features

    • Legal Request and Matter Summarization: Uses AI to generate accurate, comprehensive summaries, including data from extended practice area tables and configurable record producer variables.
    • Agentic Workflows: Analyze general legal requests, predict legal categories, and initiate transfers upon confirmation from legal fulfillers or group managers, improving case triage efficiency.
    • Conversational Intake Form: Allows submission of Conflict of Interest requests through an interactive AI-driven form.
    • Support for Multiple Third-Party LLMs: Compatible with Azure OpenAI, Anthropic Claude, Google Gemini, and other upgraded LLM versions, ensuring flexibility and enhanced AI capabilities.
    • Now Assist Q and A Genius: Generates actionable answers from Knowledge articles within Employee Center, Legal Counsel Center, and global search.
    • Access Control Lists (ACLs): Provide granular control over who can discover and trigger AI agents and workflows, enhancing security and compliance.
    • User Interface Enhancements: Improved visual clarity and consistent summary card headers across legal records for a better user experience.

    Key Outcomes

    • Improved accuracy and relevance of AI-generated legal summaries, supporting better decision-making and case handling.
    • Enhanced automation of legal request triage reduces manual effort and accelerates case routing and resolution.
    • Support for multiple AI models and workflows allows organizations to tailor AI assistance to their preferred platforms and compliance requirements.
    • Robust security enhancements and ACL configurations ensure controlled access to AI-driven legal functionalities.
    • Ongoing platform updates include performance optimizations and technical fixes, ensuring stable and reliable AI assistance in legal service delivery.

    Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.1 - June 2026
    • Changed: Support for upgraded versions of third party LLMs has been provided.
    • Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models
    Version 1.7.7 - May 2026
    • Changed:
      • Support for upgraded versions of third party LLMs has been provided.
      • Enhanced UI for visual clarity in AI-assisted features.
    • Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records.
    Version 1.6.5 - April 2026
    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes.
    Version 1.6.2 - March 2026
    • New: Conversational intake form for submitting a Conflict of Interest request.
    • Changed: Legal Request and Matter summarization now considers data from extended practice area tables for summarization, ensuring that summaries reflect all relevant information.
    Version 1.5.6 - January 2026
    Fixed: Addressed a technical warning in Now Assist for Legal Service Delivery to improve code stability and development.
    Version 1.5.2 - December 2025
    • New:
      • The following capabilities will be supported for the Long Term Stability LLM model-
        • Legal Request case summarization
        • Legal Matter case summarization
        • Triage Legal request Agentic AI capabilities
    • Changed:
      • Triage Legal Request agentic workflow has been updated with the user friendly messages in the Now Assist panel for better readability.
      • Security enhancements
    • Fixed: Resolved Japanese language related error in Legal request and matter summarization.
    Version 1.4.7 - October 2025 (Zurich)
    Fixed: Addressed performance-related issues in Triage legal request agentic workflow.
    Version 1.2.5 - October 2025 (Xanadu)
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.4.3 - September 2025
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.3.0 - August 2025
    • New:
      • Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
      • Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
    Version 1.2.2 - June 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.2.0 - May 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.1.0 - February 2025
    New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
    Version 1.0.2 - December 2024
    Changed: UI improvements.
    Version 1.0.0 - November 2024
    ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for employees.