Now Assist for Legal Service Delivery (LSD) release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Legal Service Delivery (LSD) Release Notes

    Now Assist for Legal Service Delivery (LSD) is a ServiceNow application that leverages generative AI to enhance legal workflows. It streamlines the handling of legal requests and matters by providing summarization and agentic workflow capabilities, improving productivity and accelerating issue resolution for legal teams and employees.

    Show full answer Show less

    Key Features and Enhancements

    • AI-Powered Legal Summarization: The application delivers accurate summaries of legal requests and matters using advanced third-party large language models (LLMs) such as Azure OpenAI, Anthropic Claude, and Google Gemini. Summarization now includes extended practice area data and configurable record producer variables for richer context.
    • Agentic Workflows: Automated workflows analyze general legal requests, predict appropriate legal categories, and enable transfer actions after confirmation, enhancing triage efficiency. The Triage Legal Request workflow has been improved with user-friendly messaging and performance optimizations.
    • Conversational Intake Forms: Introduced for Conflict of Interest requests, facilitating streamlined and interactive submission processes.
    • Security and Access Control: New access control lists (ACLs) allow customization of who can discover and trigger AI agents and agentic workflows, strengthening security and governance.
    • Multi-language and Stability Improvements: Fixed language-specific errors (e.g., Japanese) and addressed technical warnings to improve code stability and user experience.
    • User Interface Enhancements: Enhanced UI elements for better visual clarity in AI-assisted features, including consistent display of summary card headers.

    Practical Benefits for ServiceNow Customers

    • Accelerate legal service delivery by automating summarization and triage tasks, reducing manual effort for legal teams.
    • Improve accuracy and comprehensiveness of legal request and matter summaries to support informed decision-making.
    • Enhance security posture with customizable ACLs for AI agents and workflows, ensuring controlled access and compliance.
    • Utilize conversational forms to simplify complex legal intake processes, improving user engagement and data quality.
    • Leverage support for multiple leading LLM providers to maintain flexibility and benefit from AI advancements.

    Version History Highlights

    • Version 1.8.1 (June 2026): Upgraded third-party LLM support and improved summarization accuracy.
    • Version 1.7.7 (May 2026): UI improvements and consistent summary header display.
    • Version 1.6.2 (March 2026): Added conversational intake form for Conflict of Interest requests and enhanced summarization data sources.
    • Version 1.5.2 (December 2025): Introduced Long Term Stability LLM support with expanded AI capabilities and security enhancements.
    • Version 1.2.5 / 1.4.3 (October / September 2025): ACL creation introduced for AI agents and workflows.
    • Version 1.3.0 (August 2025): Added support for multiple third-party LLMs in summarization and triage workflows.
    • Initial release (November 2024): Launched generative AI features for legal request and matter summarization to boost legal team productivity.

    Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.1 - June 2026
    • Changed: Support for upgraded versions of third party LLMs has been provided.
    • Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models
    Version 1.7.7 - May 2026
    • Changed:
      • Support for upgraded versions of third party LLMs has been provided.
      • Enhanced UI for visual clarity in AI-assisted features.
    • Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records.
    Version 1.6.5 - April 2026
    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes.
    Version 1.6.2 - March 2026
    • New: Conversational intake form for submitting a Conflict of Interest request.
    • Changed: Legal Request and Matter summarization now considers data from extended practice area tables for summarization, ensuring that summaries reflect all relevant information.
    Version 1.5.6 - January 2026
    Fixed: Addressed a technical warning in Now Assist for Legal Service Delivery to improve code stability and development.
    Version 1.5.2 - December 2025
    • New:
      • The following capabilities will be supported for the Long Term Stability LLM model-
        • Legal Request case summarization
        • Legal Matter case summarization
        • Triage Legal request Agentic AI capabilities
    • Changed:
      • Triage Legal Request agentic workflow has been updated with the user friendly messages in the Now Assist panel for better readability.
      • Security enhancements
    • Fixed: Resolved Japanese language related error in Legal request and matter summarization.
    Version 1.4.7 - October 2025 (Zurich)
    Fixed: Addressed performance-related issues in Triage legal request agentic workflow.
    Version 1.2.5 - October 2025 (Xanadu)
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.4.3 - September 2025
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.3.0 - August 2025
    • New:
      • Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
      • Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
    Version 1.2.2 - June 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.2.0 - May 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.1.0 - February 2025
    New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
    Version 1.0.2 - December 2024
    Changed: UI improvements.
    Version 1.0.0 - November 2024
    ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for employees.