Workplace Service Delivery Suite release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Workplace Service Delivery Suite release notes

    The Workplace Service Delivery Suite is a ServiceNow Store application designed to support various workplace management functions such as space management, move management, visitor management, and reservations. The release notes provide a version history highlighting major updates, new applications introduced, renaming events, and changes in upgrade behavior. Customers should consult the application listing on the ServiceNow Store for system requirements and compatibility details.

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    Key Features and Updates

    • New Applications Introduced:
      • Workplace Connectors (v2.9.0, Aug 2023): Integrates data from workplace hardware and sensors.
      • Workplace Central (v2.5.0, Nov 2022): Enables scenario planning with stack plans, hosted under Workplace Space Management.
      • Workplace Indoor Mapping (v2.3.0, May 2022): Provides indoor mapping capabilities.
      • Workplace Service Delivery for Mobile (v2.0.0, Oct 2021): Mobile access to workplace service delivery.
      • Workplace Move Management (v1.9.0, Sep 2021): Manages employee move requests.
      • Workplace Reservations for Microsoft Outlook Add-in (v1.8.1, Jul 2021): Integrates workplace reservations with Outlook.
      • Workplace Space Management (v1.7.0, Jun 2021): Manages workplace space.
      • Workplace Visitor Management (v1.0.1, Oct 2020): Manages guests and off-site employees.
      • Workplace Calendar Synchronization (v1.3.0 and v1.4.1, Dec 2020 & Jan 2021): Synchronizes reservations with Exchange Online calendars.
    • Name Changes: The application was renamed from Workplace Service Delivery Suite to Workplace Service Delivery Professional in May 2024 (v2.12.1), then reverted back to Workplace Service Delivery Suite in February 2025 (v2.15.0).
    • Upgrade Behavior Changes:
      • Upgrading Workplace Service Delivery Professional no longer installs or updates Workplace Agent for mobile (v2.13.0, Aug 2024).
      • Upgrading Workplace Service Delivery Suite no longer updates Workplace Space Management and Workplace Move Management; these must be upgraded separately (v2.11.0, Feb 2024).
    • Integration and Synchronization: Bi-directional synchronization of registered visitors between Workplace Visitor Management and Safe Workplace Employee Health and Safety Status (v1.6.0, May 2021).
    • Minor Fixes: Included in various versions such as v1.5.0 (Mar 2021).

    Usage and Compliance Notes

    Organizations and government agencies using the Workplace Service Delivery Suite are solely responsible for ensuring compliance with applicable laws and regulations, including data protection and employment laws. ServiceNow does not provide legal advice, and any template language should be adapted to meet specific organizational requirements. Government agencies must verify ethical and usage permissions with their authorized representatives. ServiceNow disclaims responsibility for implementation or configuration costs unless separately contracted.

    Version history for the Workplace Service Delivery Suite application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.17.5 - June 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.4 - March 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.2 - December 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.0 - September 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.16.0 - August 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.2 - May 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.0 - February 2025
    Changed: The application got renamed from Workplace Service Delivery Professional back to Workplace Service Delivery Suite.
    Version 2.14.0 - November 2024
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.13.0 - August 2024
    Removed: Upgrading Workplace Service Delivery Professional will no longer install or update Workplace Agent for mobile.
    Version 2.12.1 - May 2024
    Changed: The application got renamed from Workplace Service Delivery Suite to Workplace Service Delivery Professional.
    Version 2.11.0 - February 2024
    Removed: Upgrading Workplace Service Delivery Suite will no longer update Workplace Space Management and Workplace Move Management. Upgrading the apps must be done separately.
    Version 2.10.0 - November 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.9.0 - August 2023
    New: A new application, Workplace Connectors is introduced and is a generic framework using data from various workplace hardware/sensors (such as badging systems, occupancy sensors etc.) and can be brought into Workplace Service Delivery via respective spokes.
    Version 2.8.0 - May 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.7.0 - February 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.6.0 - December 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.5.0 - November 2022
    New: A new application, Workplace Central is introduced to enable you to perform Scenario planning using stack plans. The parent application for Scenario planning is Workplace Space Management though it is hosted in the Workplace central application.
    Version 2.4.0 - August 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.1 - June 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.0 - May 2022
    New: A new application, Workplace Indoor Mapping is introduced.
    Version 2.2.2 - March 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.2.0 - February 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.1.0 - December 2021
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.0.0- October 2021
    New: A new application, Workplace Service Delivery for Mobile is introduced.
    Version 1.9.0 - September 2021
    New: A new application Workplace Move Management has been introduced to manage move requests raised by employee to move to another location.
    Version 1.8.1 - July 2021
    New: A new application, Workplace Reservations for Microsoft Outlook Add-in is introduced.
    Version 1.7.0 - June 2021
    New: A new application, Workplace Space Management is introduced.
    Version 1.6.0 - May 2021
    New: Synchronize registered visitors between Workplace Visitor Management and Safe Workplace application's Employee Health and Safety Status. The synchronization is bi-directional between both applications.
    Version 1.5.0 - March 2021
    Fixed: minor fixes.
    Version 1.4.1 - January 2021
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.3.0 - December 2020
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.2.1 - November 2020
    Changed: From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1.
    Version 1.0.1 - October 2020
    New: A new application Workplace Visitor Management to manage guests and off-site employees when they visit the organization

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.