--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Workplace Service Delivery Suite release notes # Workplace Service Delivery Suite release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workplace Service Delivery Suite release notes The Workplace Service Delivery Suite on the ServiceNow Store is a comprehensive application suite designed to enhance workplace management through various integrated modules. It supports functionalities such as space management, move management, indoor mapping, visitor management, calendar synchronization, and mobile service delivery. The suite is regularly updated with new features, improvements, and integration capabilities to meet evolving workplace needs. Show full answer Show less ## Version History and Key Updates * **Recent Releases (2026-2024):** The suite has undergone multiple updates, with changes including renaming between "Workplace Service Delivery Professional" and "Workplace Service Delivery Suite," and the separation of upgrades for related applications like Workplace Space Management and Workplace Move Management. * **New Applications Introduced:** * **Workplace Connectors (Aug 2023):** Introduces a framework to integrate data from workplace hardware and sensors such as badging and occupancy sensors. * **Workplace Central (Nov 2022):** Enables scenario planning using stack plans, supporting strategic space management. * **Workplace Indoor Mapping (May 2022):** Provides indoor mapping capabilities for better space visualization and management. * **Workplace Service Delivery for Mobile (Oct 2021):** Extends workplace service capabilities to mobile devices. * **Workplace Move Management (Sep 2021):** Manages employee move requests within the organization. * **Workplace Reservations for Microsoft Outlook Add-in (Jul 2021):** Facilitates reservation management through Outlook integration. * **Workplace Space Management (Jun 2021):** Supports management and optimization of workplace spaces. * **Workplace Visitor Management (Oct 2020):** Handles guest and off-site employee visits, including synchronization with Employee Health and Safety status. * **Workplace Calendar Synchronization (Dec 2020 and Jan 2021):** Synchronizes reservations with calendar services like Exchange Online. * **Plugin Release Notes:** Detailed release notes for related plugins are maintained separately and should be reviewed for specific plugin updates. * **Upgrade Considerations:** Some upgrades require separate action for related applications; for example, Workplace Space Management and Workplace Move Management are no longer updated automatically with the suite. ## Important Notices for Customers * **Legal and Compliance Responsibility:** Organizations must ensure their own compliance with applicable laws and regulations when implementing the suite, as ServiceNow does not provide legal advice or guarantees regarding compliance. * **Government Agency Use:** Government customers must verify permissions and compliance with their agency's ethics and legal offices. ServiceNow does not cover implementation costs unless separately purchased. ## Practical Implications for ServiceNow Customers ServiceNow customers using or considering the Workplace Service Delivery Suite can expect a continuously evolving application set that supports a range of workplace management needs, from space utilization to visitor handling and mobile access. Understanding version changes and upgrade requirements helps maintain smooth operations. Additionally, customers must tailor application templates and workflows to meet their specific legal and organizational policies. Version history for the Workplace Service Delivery Suite application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.17.21 - September 2026 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.17.12 - July 2026 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.17.5 - June 2026 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.17.4 - March 2026 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.17.2 - December 2025 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.17.0 - September 2025 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.16.0 - August 2025 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.15.2 - May 2025 : The release notes of the related plugins can be viewed on the respective plugin's release notes.{#store-rn-wsd-workplace-service-delivery-suite__latest-workplace-service-delivery-suite} {#store-rn-wsd-workplace-service-delivery-suite__latest-workplace-service-delivery-suite} Version 2.15.0 - February 2025 : Changed: The application got renamed from Workplace Service Delivery Professional back to Workplace Service Delivery Suite. Version 2.14.0 - November 2024 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.13.0 - August 2024 : Removed: Upgrading Workplace Service Delivery Professional will no longer install or update Workplace Agent for mobile. Version 2.12.1 - May 2024 : Changed: The application got renamed from Workplace Service Delivery Suite to Workplace Service Delivery Professional. Version 2.11.0 - February 2024 : Removed: Upgrading Workplace Service Delivery Suite will no longer update Workplace Space Management and Workplace Move Management. Upgrading the apps must be done separately. Version 2.10.0 - November 2023 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.9.0 - August 2023 : New: A new application, Workplace Connectors is introduced and is a generic framework using data from various workplace hardware/sensors (such as badging systems, occupancy sensors etc.) and can be brought into Workplace Service Delivery via respective spokes. Version 2.8.0 - May 2023 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.7.0 - February 2023 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.6.0 - December 2022 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.5.0 - November 2022 : New: A new application, Workplace Central is introduced to enable you to perform Scenario planning using stack plans. The parent application for Scenario planning is Workplace Space Management though it is hosted in the Workplace central application. Version 2.4.0 - August 2022 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.3.1 - June 2022 : The release notes of the related plugins can be viewed on the respective plugin's release notes. Version 2.3.0 - May 2022 : New: A new application, Workplace Indoor Mapping is introduced. Version 2.2.2 - March 2022 : The release notes for the related plugins can be found in the respective plugins. Version 2.2.0 - February 2022 : The release notes for the related plugins can be found in the respective plugins. Version 2.1.0 - December 2021 : The release notes for the related plugins can be found in the respective plugins. Version 2.0.0- October 2021 : New: A new application, Workplace Service Delivery for Mobile is introduced. Version 1.9.0 - September 2021 : New: A new application Workplace Move Management has been introduced to manage move requests raised by employee to move to another location. Version 1.8.1 - July 2021 : New: A new application, Workplace Reservations for Microsoft Outlook Add-in is introduced. Version 1.7.0 - June 2021 : New: A new application, Workplace Space Management is introduced. Version 1.6.0 - May 2021 : New: Synchronize registered visitors between Workplace Visitor Management and Safe Workplace application's Employee Health and Safety Status. The synchronization is bi-directional between both applications. Version 1.5.0 - March 2021 : Fixed: minor fixes. Version 1.4.1 - January 2021 : New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online). Version 1.3.0 - December 2020 : New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online). Version 1.2.1 - November 2020 : Changed: From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1. Version 1.0.1 - October 2020 : New: A new application Workplace Visitor Management to manage guests and off-site employees when they visit the organization ## Notice regarding use by organizations {#store-rn-wsd-workplace-service-delivery-suite__section_ynx_1kn_dmb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow. Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements. ## Notice regarding use by government agencies {#store-rn-wsd-workplace-service-delivery-suite__section_yvn_ckn_dmb} ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible. All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.