---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# CRM Touchpoint release notes

# CRM Touchpoint release notes {#ariaid-title1}

* Release version: Store
* 
* Updated August 6, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the ServiceNow® CRM Touchpoint application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.5.2 - August 2026
:   New: Admins can now assign granular read and write roles for CRM Touchpoints. The new roles provide fine-grained access control to CRM Touchpoint records, enabling separate assignment of read and write permissions through the
    Responsibility Framework. Access Control Lists (ACLs) have been updated to enforce these granular permissions.

Version 1.4.0 - July 2026
:   Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 1.3.0 - June 2026
:   Fixed: Enhancements to CRM Touchpoint related list interactions along with minor improvements in security and accessibility.

Version 1.2.0 - May 2026
:
    * New: Manage tasks for Leads, Accounts, and Contacts directly from a touchpoint record, in addition to Opportunity.
    * Changed:
      * Reduce manual data entry when creating touchpoints by automatically populating the Account and Contact fields when you select an Associated Entity and Associated Record such as Contact, Account, Lead, or Opportunity.
      * Associated Entity and Associated Record become read-only after the touchpoint record is saved.
      {#store-rn-som-crm-touchpoint__ul_ffp_gpc_cjc}

Version 1.1.0 - April 2026
:   Changed: Support additional touchpoint types to improve sales activity categorization, tracking, and reporting.

Version 1.0.0 - March 2026
:   CRM Touchpoints provides sales and service teams with a single, consistent system to plan, record, track, and act on customer interactions across the entire customer's association with your business. It helps you to capture
    activities such as discovery calls, demos, and business reviews across channels, enabling leaders to monitor engagement health and ensure teams are interacting effectively and productively.