Service Graph Connector for Meraki release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Meraki release notes

    The Service Graph Connector for Meraki application integrates Cisco Meraki systems with ServiceNow, enabling real-time device discovery, alerting, and performance data collection. It supports automated and accurate synchronization of Meraki network data into the ServiceNow CMDB and Telecommunication Service Operations Management (TSOM) environment, enhancing monitoring and operational workflows.

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    Key Features

    • Custom Attribute Mapping: Operators can define custom mappings of Meraki device attributes into TSOM without changing core connector code, ensuring upgrade-safe customizations compatible with existing workflows.
    • Orchestrator URL in Device Records: Device metadata now includes direct Meraki Orchestrator dashboard URLs, enabling faster troubleshooting and audit tracing from TSOM records.
    • Accurate Network Identification: Network keys and display names are aligned with Meraki’s official taxonomy, reducing discrepancies between CMDB and actual network configurations.
    • Configurable Batch Processing: Administrators can set batch sizes for discovery syncs to prevent timeouts in large deployments, improving scalability beyond previous hardcoded limits.
    • License and Inventory Tracking: Added support for license expiration tracking for co-term organizations and a device inventory field capturing the claimed date.
    • Improved Resilience and Automation: Connectors automatically update ETL configurations during installs or upgrades, and handle incomplete vendor API data gracefully to maintain data reliability.
    • Localization and Data Handling Enhancements: Updated localization strings and improved site import reliability with better default handling for organization data.

    Practical Benefits for ServiceNow Customers

    • Improved accuracy and consistency of Meraki device and network data within ServiceNow CMDB and TSOM, supporting better operational decisions.
    • Enhanced troubleshooting efficiency through direct dashboard links and aligned network taxonomy.
    • Greater flexibility and safety in customizing attribute mappings without risking upgrade disruptions.
    • Scalability for large Meraki environments through configurable batch processing and robust error handling.
    • Automation of connector configuration reduces manual effort and minimizes errors during application lifecycle events.

    Version history for the ServiceNow® Service Graph Connector for Meraki application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.9.0 - July 2026
    • This release improves device data accuracy, adds flexibility for custom attribute mapping, and introduces batch processing controls for large-scale deployments.
      • What's new
        • Custom attribute mapping — Operators can define how Meraki device attributes map into TSOM without modifying core connector code. Customizations are upgrade-safe and compatible with existing workflows. Part of a coordinated rollout across Fortinet and VeloCloud connectors.
        • Orchestrator URL in device records — The Meraki Orchestrator URL is now surfaced in device metadata, enabling direct navigation from TSOM records to the Meraki dashboard for faster troubleshooting and audit tracing.
        • Accurate network identification — Network keys and display names now align with Meraki's official network taxonomy, reducing discrepancies between TSOM and actual network configurations.
      • Issues fixed
        • Configurable batch size for large environments — A hardcoded discovery sync batch limit that caused timeouts in deployments exceeding 500 devices has been replaced with an administrator-configurable system property.
        • Localization strings updated.
    Version 2.4.1 - June 2026
    • New:
      • Adds license expiration date tracking for co-term organizations
      • Adds a device inventory field: claimed at date
    • Fixed:
      • Fixes site import reliability — corrects address default value
      • Fixes organization data handling with a null org_id guard
    • Changed: Updates localization strings
    Version 2.2.0 - May 2026
    Updates in this release improve the accuracy and consistency of Meraki Discovery performance test results. The application has been renamed to Service Graph Connector for Meraki Telco SD-WAN to better reflect its purpose and scope.
    Version 2.1.0 - April 2026
    • What's Changed:
      • Automated ETL duplication for connectors: Connector apps previously required manual copying of ETL definitions from TSOM Core on install or upgrade. This is now fully automated — connectors self-update their ETL configuration without any manual steps.
      • Improved resilience for connectors: Connectors now handle missing or null values returned by vendor APIs more gracefully. Instead of failing on incomplete API responses, connectors apply sensible defaults and continue processing, improving data reliability in CMDB and reducing connector errors.
    Version 2.0.0 - March 2026
    Service Graph Connector for Cisco Meraki release notes.
    Version 1.1.3 - February 2026
    This application contains connectors for Cisco Meraki discovery, alerts, and performance data collection. These connectors integrate with Cisco Meraki systems to enable real-time monitoring, automated alerting, and performance analysis.