Subscription Management v2 release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Subscription Management v2 release notes

    Subscription Management v2 is a ServiceNow Store application designed to provide customers with enhanced visibility, control, and management of their product subscriptions. It offers a real-time view of subscription allocation, entitlement usage, and usage trends, helping customers stay compliant and make informed decisions about subscription usage and purchases.

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    Key Features

    • Real-time subscription allocation and usage tracking: Monitor subscription usage over time with detailed reporting dashboards.
    • Now Assist usage monitoring: View account-level summaries of Now Assist entitlements and track usage across all instances, including token use rates for Workflow Data Fabric capabilities.
    • User-based subscription management: Allocation counts and charts now reflect only active users to ensure accurate subscription allocation reporting.
    • Domain separation support: View subscribers by domain for user-based subscriptions, improving management for organizations with domain-separated instances.
    • Custom application and table mapping: Directly map missing custom applications and tables to subscriptions from within the platform, simplifying subscription allocation and compliance.
    • Subscription allocation automation improvements: Automatic resets of Now Assist usage on contract anniversary dates with fixed annual pools; manual user-based allocation workflow streamlined.
    • On-premise support: Manage subscription usage in on-premise environments.

    Key Outcomes for ServiceNow Customers

    • Improved accuracy and clarity in subscription usage and allocation, reducing risk of misinterpretation by focusing on active users and hiding incomplete allocation details.
    • Enhanced capability to monitor and track Now Assist consumption and Workflow Data Fabric capability usage, facilitating better license compliance and cost management.
    • Streamlined subscription allocation workflows reduce administrative overhead and simplify management, especially for user-based products.
    • Support for domain separation and on-premise deployments expands applicability for complex organizational structures.
    • Access to detailed usage dashboards and reports enables proactive subscription management and informed purchasing decisions.
    • Backend updates improve performance and reliability without affecting user experience.

    Version history for the Subscription Management v2 application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.4.3 - June 2026
    Version update for backend only, with no customer-facing changes.
    Version 6.1.4 - June 2026
    Version update for backend only, with no customer-facing changes.
    Version 6.4.1 - May 2026
    Version update for backend only, with no customer-facing changes.
    Version 6.1.3 - May 2026
    Version update for backend only, with no customer-facing changes.
    Version 6.4.0 - April 2026
    Version update for backend only, with no customer-facing changes.
    Version 6.1.1 - March 2026
    • New: Monitor and track Workflow Data Fabric capability usage with visibility into tokens use rates by capability
    • Changed:
      • Now Assists usage resets automatically on contract anniversary dates and draws from a fixed annual pool. Unused assists do not roll over.
      • To streamline subscription allocation, the manual user-based allocation workflow has been removed for administrators who never used it. Administrators who have used the manual workflow still retain access to it.
      • Allocation details for user-based products are now hidden from the overview section to prevent misinterpretation of status when allocations are incomplete. For questions about per-user product usage, please contact your Account Executive.
    Version 6.0.2 - January 2026
    • Changed:
      • Now Assist consumption will move from a rolling 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. With this change, usage will show the assists that have been used so far in the contract year, instead of always displaying a trailing 365-day view.
      • KB article with detailed explanation of usage calculations added to the Now Assist Usage dashboard
    Version 6.0.0 - December 2025
    • Changed:
      • Now Assist Usage
        • Demonstration instances are now excluded from the total Assist usage count to help ensure accurate reporting of assists consumption.
        • Introduced a new accrual time field to display when Now Assist data was last accrued, helping customers assess data recency across instances.
      • User-Based Products
        • Allocation details for user-based products are now hidden from the overview section to prevent misinterpretation of status when allocations are incomplete. For questions about per-user product usage, please contact your Account Executive.
    Version 5.1.0 - August 2025
    • New in this release
      • Now Assists by domain name for instances with domain separation enabled
      • Monitor Workflow Data Fabric capability usage and view the token use rate of each capability
    Version 5.0.6 - July 2025
    • New in this release:
      • Manage Custom Application and Table mapping via platform
        • Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.
      • Domain separation for user-based subscriptions
        • Subscription Management now allows users to view subscribers by domain for user-based subscriptions.
    • Fixed: High-priority performance fixes
    Version 5.0.6 - July 2025
    • New in this release:
      • Manage Custom Application and Table mapping via platform
        • Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.
      • Domain separation for user-based subscriptions
        • Subscription Management now allows users to view subscribers by domain for user-based subscriptions.
    • Fixed: High-priority performance fixes
    Version 5.0.0 - May 2025
    • New in this release:
      • Manage Custom Application and Table mapping via platformMap any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.
      • Domain separation for user-based subscriptionsSubscription Management now allows users to view subscribers by domain for user-based subscriptions.
    Version 4.2.0 - February 2025
    • New in this release:
      • Subscription allocation counts according to active users View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.
      • Allocate subscriptions to all recommended groups Select all recommended groups when allocating subscriptions.
      • Support for on-premise installation Manage subscription usage using Subscription Management on-premise.
      • Recommended subscription reasoning Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.
    • Changed in this release:
      • Allocation charts reflect only active users The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the upgrade.
      • Auditing App Engine V1 usage The App Engine Usage dashboard has been restored.
    • Removed in this release: The Custom tables chart has been removed from the subscription details page.
    Version 4.1.0 - November 2024
    • New in the release:
      • Subscription allocation counts according to active users - View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.
    • Changed in this release:
      • Allocation charts reflect only active users -The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the upgrade.
      • Removed in this release:
      • The Custom Tables chart has been removed from the subscription details page.
    Version 3.3.1 - November 2024
    • New:
      • Monitor Now Assist usage
        • View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
      • Monitor Now Assist creators
        • View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
    • Fixed: Licensing entitlement engine bug fixes only.
    Version 4.0.0 - August 2024
    • New: Monitor cloud capacity
      • View an account-level summary of your cloud capacity and track usage across all your instances.
    Version 3.2.1 - August 2024
    • New:
      • Monitor Now Assist usage
        • View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
      • Monitor Now Assist creators
        • View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
    • Fixed: Performance improvements
    Version 3.1.0 - June 2024
    • New:
      • Monitor Now Assist usage: View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances
      • Monitor Now Assist creators: View an account-level summary of your Creator Plus entitlements and track allocations across all your instances
    • Fixed: Performance improvements
    Version 2.1.0 - June 2024
    Fixed: Performance improvements.
    Version 3.0.0 - May 2024
    • New:
      • Monitor Now Assist usage
        • View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
      • Monitor Now Assist creators
        • View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
    Version 2.3.1 - March 2024
    • Fixed:
      • Minor system updates
      • Performance improvements
      • Fixed a bug related to license role detection and recommendations
    Version 2.3.0 - February 2024

    Subscription Management gives you visibility and control of your subscriptions in an enhanced user interface that prioritizes actionable data and provides an easy way to allocate subscriptions using recommended groups. Use Subscription Management to get a real‑time view of allocation and entitlement usage with reports showing your usage over time. Monitor your subscriptions to stay within compliance and make informed decisions about your subscription usage and purchases.