HR Service Delivery Integrations Framework release notes

  • Release version: Store
  • Updated July 9, 2026
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    Summary of HR Service Delivery Integrations Framework release notes

    The HR Service Delivery Integrations Framework enables ServiceNow customers to rapidly connect HR Service Delivery with external systems and third-party applications. It provides a standardized set of tables, widgets, and APIs designed to simplify integration development. Typical use cases include synchronizing employee profile data and to-do items between ServiceNow HR Service Delivery and other platforms.

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    Customers should verify system requirements and compatibility for specific integrations via the application listing on the ServiceNow Store.

    Key Updates by Version

    • Version 3.10.0 (July 2026): Added a deltatokens name-value pairs column in the snhrintegrfwservicejobtracker table to support OData Change Tracking for efficient incremental data retrieval.
    • Version 3.9.2 (June 2026): Updated Access Control Lists (ACLs) to align with current platform security standards and fixed role hierarchy issues related to the snhrintegrfw.admin role.
    • Version 3.3.4 (November 2021): Resolved an issue where user fields were not updated when set to empty values.
    • Version 3.3.2 (October 2021): Changed primary field type from String to Boolean, updated coalesce field to Employee number in HR profile transforms, and removed certain fields (assignment ID, workphone, workmobile, workemail) from staging tables. Multiple fixes addressed data population and mapping inconsistencies.
    • Version 3.3.1 (July 2021): Added commonly used staging tables and transform maps specifically for HR Service Delivery customers.
    • Version 3.2.0 (May 2021): Introduced an external interface to push modified records from ServiceNow to third-party systems. Also renamed the application to Enterprise Service Management Integrations Framework.
    • Version 2.0.1 (December 2020): Added support for displaying to-dos in the Now Mobile application and standardized the time window for fetching modified records. Also improved execution order of services.
    • Version 1.0.2 (October 2020): Initial release providing foundational capabilities for connecting HR Service Delivery with external systems.

    Practical Benefits for ServiceNow Customers

    • Accelerates integration development by offering reusable components and APIs tailored for HR data synchronization.
    • Enhances security compliance by updating role hierarchies and ACLs in line with platform standards.
    • Improves data accuracy and consistency through fixes in field mapping and data transformation processes.
    • Supports incremental data retrieval and efficient synchronization using OData change tracking.
    • Extends integration capabilities to mobile users by enabling to-dos visibility in the Now Mobile app.
    • Facilitates outbound data flows to third-party systems via external interfaces.

    Version history for the HR Service Delivery Integrations Framework on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.0 - July 2026
    Changed: A delta_tokens name-value pairs column has been added to the sn_hr_integr_fw_service_job_tracker table to support OData Change Tracking delta-token storage for incremental data retrieval.
    Version 3.9.2 - June 2026
    • Changed: Access control lists (ACLs) have been updated to align with current platform security standards.
    • Fixed: The sn_hr_integr_fw.admin role hierarchy did not resolve as expected due to incorrect role containment.
    Version 3.3.4 - November 2021
    Fixed: Fix for User fields not updated with empty value
    Version 3.3.2 - October 2021
    • Changed:
      • Change of the primary field type to Boolean from String
      • Changing Employee number as coalesce field in HR profile during transform map
      • Remove assignment ID in "Enterprise Service Management Integrations Framework" application.
      • Remove work_phone,work_mobile, work_email from jobs staging table
    • Fixed:
      • Fixes for Probation period, Country, position code and Notice period not getting populated
      • Fix for Vendor and Vendor Prefix information missing in "Enterprise Service Management Integrations Framework" application.
      • Fix for Fields in target table getting cleared during mapping and empty field being ignored during mapping
      • Fix for mapping of Work Mobile phone not mapped to mobile phone of User
    Version 3.3.1 - July 2021
    New: For HR Service Delivery customers, added commonly used staging tables and transform maps.
    Version 3.2.0 - May 2021
    • New: Added External Interface to push modified records from ServiceNow to third-party systems.
    • Changed: The application name has been changed from HR Service Delivery Integrations Framework to Enterprise Service Management Integrations Framework.
    Version 2.0.1 - December 2020
    • New: Added support to show to-dos in the Now Mobile application.
    • Fixed: The time window in which modified records are fetched is made uniform for all the services.
    • Changed: The services will be run in the order specified. Earlier, the order was honored only while transforming records.
    Version 1.0.2 - October 2020

    • The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. This framework provides a common set of tables, widgets, and APIs, that users can use to build integrations quickly.

    • Common use cases include pulling employee profile information and to-dos between ServiceNow HR Service Delivery and other third-party applications.
    • Note:
      Please be sure to check the Systems Requirements field for which integrations require this framework.