---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Engagement Sequences release notes

# Customer Engagement Sequences release notes {#ariaid-title1}

* Release version: Store
* 
* Updated June 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the Customer Engagement Sequences application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.2.0 - June 2026
:   Fixed: Enhanced security by introducing non-glide Query Range ACLs.

Version 2.1.0 - April 2026
:   Fixed: Enhancements aimed at improving the calling experience from the playbook callback activity during runtime.

Version 2.0.1 - December 2025
:
    * New:
      * Add multi-trigger sequences with decision branches between stages.
      * Leverage schedule call activity for structured telesales workflows within sequences.
      * Enable click-to-call integration with platforms like Amazon Connect on sequences call activity.
      * Implement granular role framework for sequence admins, writers, executors, and readers.
      * Enforce runtime permissions for fine-grained access control of sequences.
      {#store-rn-som-customer-engagement-sequences__ul_k1n_fjz_mhc}

Version 1.0.0 - August 2025
:   Customer Engagement Sequences application automates personalized outreach and follow-up activities to engage customers throughout their entire lifecycle.