--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # CMDB success advisor release notes # CMDB success advisor release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of CMDB Success Advisor Release Notes The CMDB Success Advisor is a ServiceNow application designed to help administrators improve the health, accuracy, and completeness of their Configuration Management Database (CMDB). It provides guided, outcome-based insights and remediation recommendations focused on various domains such as Hardware Asset Management (HAM), Software Asset Management (SAM), and Data Foundations. The application supports role-based access, offers dashboards with key performance indicators (KPIs), and facilitates continuous improvement of CMDB data quality to maximize asset visibility, reduce operational risks, and align CMDB data with business objectives. Show full answer Show less ## Key Features * **Outcome-specific Dashboards:** Separate advisor dashboards for HAM, SAM, and Data Foundations with tailored KPIs and detailed data quality summaries to monitor CMDB health and identify key issues such as duplicate or stale CIs, missing attributes, and governance gaps. * **Guided Scope Selection:** Recommendations for principal CI classes using weighted scoring based on operational criticality, class category, and CI footprint. Scope selection guidance is based on incident, problem, and change activity. * **Remediation Agents:** Integration of deduplication, stale CI remediation, and CMDB ingestion optimizer agents that enable direct remediation actions from advisor-generated plans, improving CI coverage and attribute completeness. * **Extended KPI Trends:** KPI trend charts now cover six months, providing enhanced visibility into data quality over time across Data Foundations, HAM, and SAM advisors. * **Role-based Access Control:** Access to dashboards and settings is managed by roles such as cmdbuser, cmdbeditor, cmdbadmin, and SAM user roles to ensure appropriate permissions. * **Performance Enhancements:** Improved performance at enterprise scale through pre-aggregation, read-replica routing, and dedicated Performance Analytics data sources, with optimizations to data collection jobs and dashboard load times. * **Filter and Reset Options:** Filters by CI class categories, publishers, products, and integration sources are available with session-persistent selections and reset functionality for better dashboard customization. * **Integration with ITSM:** Confirmation prompts for principal-class scope changes when ITSM CI filtering is enabled, including summaries of classes being added or removed to avoid unintended impacts. * **Accessibility and Usability Improvements:** Keyboard support, ARIA labels, improved heading hierarchy, and clear navigation enhance user experience. ## Key Outcomes for ServiceNow Customers * **Improved CMDB Data Health:** Customers gain actionable insights and guided remediation to reduce duplicate and stale CIs, fix attribute gaps, and improve data governance. * **Streamlined Asset Management:** Enhanced dashboards for HAM and SAM help track asset states, software installations, license types, and infrastructure relationships, supporting more accurate asset lifecycle management. * **Efficient Data Ingestion Optimization:** Recommendations for discovery patterns and integration connectors ensure more complete and accurate data ingestion into the CMDB. * **Continuous Improvement Enablement:** Extended KPI trends and remediation tracking support ongoing monitoring and refinement of CMDB quality. * **Role-appropriate Access and Control:** Customers can confidently delegate CMDB health monitoring and remediation tasks with role-based permissions and confirmation workflows to prevent errors. * **Performance and Scalability:** The application is optimized for large-scale environments, ensuring responsive dashboards and data processing. Version history for the ServiceNow® CMDB success advisor application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. Version 3.2.0 - October 2026 : * New: * Deduplication and Stale CI remediation agents are now available in Data Foundations advisor, enabling remediation directly from advisor-generated remediation plans. * CMDB ingestion optimizer agent is now available in SAM advisor, recommending the best-fit ingestion sources and configuration actions to improve CI coverage and attribute completeness. * Enhanced principal class recommendations using weighted scoring based on class category, operational criticality, and CI footprint, with improved exclusion-based recommendations. * Extended KPI trends from 3 to 6 months across Data Foundations, HAM, and SAM advisor, including trend charts on remediation cards. * Added managed-by-group sync status visibility in Data Foundations advisor and principal class scope change confirmations in HAM and Data Foundations advisor when ITSM CI filtering is enabled. {#store-cmdb-rn-success-advisor__ul_ljk_xyd_tkc} * Changed: * Staleness KPI now uses the platform Staleness agent metric when available, with fallback to the legacy calculation. * Duplicate CI KPI now includes all duplicates with active remediation tasks. * Enhanced remediation action context and dashboard summaries. {#store-cmdb-rn-success-advisor__ul_ons_xyd_tkc} * Removed: * Legacy "CIs not updated in last N days" indicators when the new staleness metric is active. * Undo removals functionality, replaced by scope change confirmation. {#store-cmdb-rn-success-advisor__ul_jy2_yyd_tkc} {#store-cmdb-rn-success-advisor__ul_syh_xyd_tkc} Version 3.1.2 - October 2026 : Changed: Review ITSM CI filtering impact before saving scope changesHAM advisor and Data Foundations advisor require confirmation of principal-class scope changes before saving, when IT Service Management (ITSM) configuration item (CI) filtering is enabled. The confirmation includes a summary of the classes being added and removed. Version 3.1.1 - September 2026 : * New: * Added a data quality summary, ranked by number of affected CIs (data integrity issues first, then missing attributes, then governance gaps), to the SAM advisor dashboard for CMDB success advisor for SAM. * Added scope selection logic to CMDB success advisor for SAM. * Added a CI class categories filter to the advisor dashboard for CMDB success advisor for Data Foundations. * Added a Reset filters option to each product's advisor dashboard (HAM, SAM, and Data Foundations). Filter selections persist for the session until reset. {#store-cmdb-rn-success-advisor__ul_qcy_cvw_lkc} * Changed: * Removed the "CIs missing owner" Performance Analytics (PA) indicator from the HAM advisor dashboard. * Narrowed the KPI list on the Duplicate CIs KPI page when it exceeds a performance threshold, improving load time, for Data Foundations and HAM. * Improved performance of SAM scheduled data-collection jobs. {#store-cmdb-rn-success-advisor__ul_bwg_dvw_lkc} Version 3.0.1 - August 2026 : * New: * Dedicated Software Asset Management (SAM) advisor dashboard with tree-based navigation and editable software product scope. * Dashboard KPIs capture data issues across three layers: Installs (breakdowns by CI install status, cloud license type, missing CPU, core, or thread count, missing environment or assigned-to, Duplicate CIs, and Stale CIs, plus install trends and breakdowns by publisher, product, integration source, and class), Installed On (CI-to-host install status mismatches), and Infrastructure Relationships (infrastructure relationship errors between virtual server CIs and their host servers). * Filter the SAM advisor dashboard by publisher, product, Data Model Navigator categories, and classes. * Role-based access to SAM advisor for users with the SAM user role. * HAM advisor entry point added to the Config Console for Hardware Asset Management (HAM). * Summarization and remediation actions are now available on the Data Foundations advisor dashboard. * HAM advisor dashboard metrics now include CI breakdown by HAM normalization status. {#store-cmdb-rn-success-advisor__ul_ld3_zsw_bkc} * Removed: CIs missing owner metric removed from HAM advisor dashboard. {#store-cmdb-rn-success-advisor__ul_iby_zsw_bkc} Version 2.1.3 - August 2026 : Changed: Auto-setup is disabled for Data Foundations and Hardware Asset Management (HAM) in the CMDB success advisor. Note: Auto-setup will be re-enabled in a later release with performance optimization. Version 2.1.2 - August 2026 : Changed: Auto-setup is disabled for Data Foundations and Hardware Asset Management (HAM) in the CMDB success advisor. Note: Auto-setup will be re-enabled in a later release with performance optimization. Version 2.1.0 - July 2026 : * New: * CMDB success advisor for HAM dashboard is set up automatically on upgrade to v2.1. * Model categories are recommended for CMDB success advisor for HAM scope selection. * CMDB success advisor for HAM can be set up without HAM installation, but HAM Pro entitlement is required. * CMDB success advisor for HAM generates a summary of CMDB data quality for HAM outcomes and lists the top 5 issues with guided remediation actions. * HAM CI install status vs. asset state supports life cycle stage mismatch between CI and asset for instances where CSDM plugin (com.snc.cmdb.csdm.activation) is installed and migrated to life cycle stage. * Changed: * Charts show the top 10 values with the remainder grouped as "Others" on CMDB success advisor for Data Foundations and CMDB success advisor for HAM dashboards. * Data Foundation advisor setup and edit modals no longer show exclusion-list CI classes. * Fixed: Data Foundations advisor scope modal not showing principal classes marked via CI Class Manager when absent from inclusion list or on exclusion list. Version 2.0.0 - June 2026 : * New: * Role-based access for Data Foundations advisor with cmdb_user and cmdb_editor roles can only view dashboards with no access to Settings and Integrations tabs. The cmdb_admin role retains full access to advisor. * Auto-setup of Data Foundations advisor dashboard with user notifications; 65 million CIs guardrail skips auto-setup. {#store-cmdb-rn-success-advisor__ul_vjn_5yl_kjc} * Changed: Performance at enterprise scale with pre-aggregation, read-replica routing, and dedicated Performance Analytics indicator data sources; 5-minute setup eliminated. * Fixed: * Accessibility related improvements including keyboard support, ARIA labels, fixed heading hierarchy, and per-route page titles. * Other functional improvements including refreshed classes list in Data Foundations advisor, redesigned KPI list views, and entry-point fixes. {#store-cmdb-rn-success-advisor__ul_mtj_vyl_kjc} Version 1.1.3 - April 2026 : Fixed: For instances without HAM entitlement, completion of the Data Foundations advisor setup through the CMDB success advisor entry point is now available. Version 1.1.2 - March 2026 : * Expanded support for Data FoundationsAdded Data Foundations as a supported outcome, extending outcome‑based CMDB guidance beyond Hardware Asset Management (HAM). * Scope setting based on principal class recommendationsGuided scope selection for Data Foundations using principal class recommendations derived from incident, problem, and change activity---helping teams focus on the most impactful CI classes instead of the entire CMDB. * Recommended data integrationsSuggested Discovery patterns and Service Graph Connectors based on CI class and attribute coverage to support accurate and complete data ingestion. * Prebuilt Data Foundations dashboardReady‑to‑use dashboards with targeted health indicators to monitor CMDB health, identify data quality gaps, and track improvement progress. * Guided analysis and remediationRoot‑cause analysis across CMDB data issues and governance‑related settings, with guided remediation paths to improve data accuracy and completeness. {#store-cmdb-rn-success-advisor__ul_qpp_f1l_m3c} Version 1.0.1 - November 2025 : Unlock the full potential of your Configuration Management Database (CMDB) to achieve technical excellence, starting with value-maximizing Hardware Asset Management (HAM) outcomes. The CMDB success advisor empowers administrators with intuitive, step-by-step guidance to enhance CMDB health and data quality, without requiring deep technical expertise. By resolving issues faster and enabling continuous improvement, the tool helps align your CMDB with business goals, reduce operational risk, and maximize asset visibility and control.