CMDB success advisor release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of CMDB Success Advisor Release Notes

    The CMDB Success Advisor is a ServiceNow application designed to help administrators improve the health, accuracy, and effectiveness of their Configuration Management Database (CMDB). It provides guided, outcome-based recommendations focused initially on Hardware Asset Management (HAM) and later expanded to Data Foundations, enabling better data quality and alignment with business goals. The application supports continuous improvement through dashboards, issue identification, and remediation guidance without requiring deep technical expertise.

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    Key Features

    • HAM Dashboard and Insights (v2.1.0, July 2026): Automatically sets up a HAM-specific dashboard that summarizes CMDB data quality for HAM outcomes, highlights top issues, and offers guided remediation steps. It supports life cycle stage mismatch detection when the CSDM plugin is installed.
    • Data Foundations Support (from v1.1.2, March 2026): Extends outcome-based CMDB guidance beyond HAM to Data Foundations with recommended scope setting based on principal CI classes derived from incident, problem, and change activity. It includes suggested Discovery patterns and Service Graph Connectors for accurate data ingestion.
    • Role-Based Access Control (v2.0.0, June 2026): Introduces roles such as cmdbuser and cmdbeditor with restricted dashboard access, while cmdbadmin retains full permissions including settings and integrations.
    • Performance and Usability Improvements (v2.0.0): Enhancements for enterprise scale include pre-aggregation, read-replica routing, and dedicated Performance Analytics data sources that improve dashboard responsiveness and eliminate lengthy setup times.
    • Guided Analysis and Remediation: Provides root-cause analysis of CMDB issues and governance settings with step-by-step remediation paths to improve data quality and completeness.

    Key Outcomes for ServiceNow Customers

    • Improved CMDB Health and Data Quality: Enables faster identification and resolution of CMDB data issues, enhancing the reliability of asset and configuration information.
    • Alignment with Business Goals: Supports the delivery of value-maximizing outcomes such as Hardware Asset Management and Data Foundations to reduce operational risk and improve asset visibility.
    • Streamlined Setup and Access: Automatic dashboard setup (with size guardrails), role-based access controls, and performance optimizations reduce administrative overhead and improve user experience.
    • Broader CMDB Governance: Expands beyond HAM to provide comprehensive data governance advice, helping teams focus on the most impactful CI classes and integrations for their environment.

    Version history for the ServiceNow® CMDB success advisor application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.1.0 - July 2026
    • New:
      • CMDB success advisor for HAM dashboard is set up automatically on upgrade to v2.1.
      • Model categories are recommended for CMDB success advisor for HAM scope selection.
      • CMDB success advisor for HAM can be set up without HAM installation, but HAM Pro entitlement is required.
      • CMDB success advisor for HAM generates a summary of CMDB data quality for HAM outcomes and lists the top 5 issues with guided remediation actions.
      • HAM CI install status vs. asset state supports life cycle stage mismatch between CI and asset for instances where CSDM plugin (com.snc.cmdb.csdm.activation) is installed and migrated to life cycle stage.
    • Changed:
      • Charts show the top 10 values with the remainder grouped as "Others" on CMDB success advisor for Data Foundations and CMDB success advisor for HAM dashboards.
      • Data Foundation advisor setup and edit modals no longer show exclusion-list CI classes.
    • Fixed: Data Foundations advisor scope modal not showing principal classes marked via CI Class Manager when absent from inclusion list or on exclusion list.
    Version 2.0.0 - June 2026
    • New:
      • Role-based access for Data Foundations advisor with cmdb_user and cmdb_editor roles can only view dashboards with no access to Settings and Integrations tabs. The cmdb_admin role retains full access to advisor.
      • Auto-setup of Data Foundations advisor dashboard with user notifications; 65 million CIs guardrail skips auto-setup.
    • Changed: Performance at enterprise scale with pre-aggregation, read-replica routing, and dedicated Performance Analytics indicator data sources; 5-minute setup eliminated.
    • Fixed:
      • Accessibility related improvements including keyboard support, ARIA labels, fixed heading hierarchy, and per-route page titles.
      • Other functional improvements including refreshed classes list in Data Foundations advisor, redesigned KPI list views, and entry-point fixes.
    Version 1.1.3 - April 2026
    Fixed: For instances without HAM entitlement, completion of the Data Foundations advisor setup through the CMDB success advisor entry point is now available.
    Version 1.1.2 - March 2026
    • Expanded support for Data FoundationsAdded Data Foundations as a supported outcome, extending outcome‑based CMDB guidance beyond Hardware Asset Management (HAM).
    • Scope setting based on principal class recommendationsGuided scope selection for Data Foundations using principal class recommendations derived from incident, problem, and change activity—helping teams focus on the most impactful CI classes instead of the entire CMDB.
    • Recommended data integrationsSuggested Discovery patterns and Service Graph Connectors based on CI class and attribute coverage to support accurate and complete data ingestion.
    • Prebuilt Data Foundations dashboardReady‑to‑use dashboards with targeted health indicators to monitor CMDB health, identify data quality gaps, and track improvement progress.
    • Guided analysis and remediationRoot‑cause analysis across CMDB data issues and governance‑related settings, with guided remediation paths to improve data accuracy and completeness.
    Version 1.0.1 - November 2025
    Unlock the full potential of your Configuration Management Database (CMDB) to achieve technical excellence, starting with value-maximizing Hardware Asset Management (HAM) outcomes. The CMDB success advisor empowers administrators with intuitive, step-by-step guidance to enhance CMDB health and data quality, without requiring deep technical expertise. By resolving issues faster and enabling continuous improvement, the tool helps align your CMDB with business goals, reduce operational risk, and maximize asset visibility and control.