--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Journey designer release notes # Journey designer release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Journey Designer Release Notes Journey Designer is a ServiceNow application that integrates Lifecycle Events and Journey Accelerator to provide a unified platform for creating and managing employee transitions such as onboarding, offboarding, leaves of absence, and career growth. It enables administrators to build journey configurations while allowing managers to personalize and modify journeys for their teams. The application supports AI-driven features, enhanced security, mobile accessibility, and improved user experience through continuous updates. Show full answer Show less ## Key Features * **Journey Configuration and Management:** Admins can create and maintain journey templates, including lifecycle events and accelerator plans, using a consolidated Admin Console for seamless configuration. * **Manager Personalization:** Managers can reorder stages, add new tasks (including catalog items and automated order guides), and share task templates with other managers, enhancing flexibility in managing team journeys. * **AI and Automation:** Integration with ServiceNow Otto conversational AI and Now Assist for HRSD enables agentic workflows, AI-generated journey summaries, onboarding ramp-up plans, and knowledge transfers. * **Pre-Hire Role Support:** Introduction of a "Pre-hire" role allows onboarding external users access to tailored journey views and Employee Center home pages. * **Mobile Accessibility:** Journey tasks and progress are fully accessible and reliable on the Now Mobile app, ensuring task visibility and due date accuracy on mobile devices. * **Security and Compliance:** Regular security fixes, ACL enhancements, and adherence to accessibility standards (WCAG 2.2) improve data protection and usability for all users. * **Localization and Performance:** Improved translation support, UI consistency across locales, and faster loading times for journey details pages enhance global user experience. ## Important Updates and Fixes * Fixed various defects related to task display errors, attachment modals, and journey loading times. * Rebranded AI workflows and user-facing text to align with the ServiceNow Otto platform. * Enhanced error handling for record producers and bulk task operations. * Resolved issues with journey progress tracking, mobile task visibility, and translation inconsistencies. * Introduced draft and publish capabilities for manager tasks within journey edit mode. * Enabled bulk management of catalog items, order guides, approvals, and task completions across journeys. * Added support for generating onboarding ramp-up plans and knowledge transfers using AI models. * Improved administrative controls, including explicit role assignments and configurable visibility of widgets and journey components. ## Practical Benefits for ServiceNow Customers With Journey Designer, customers can: * Streamline employee lifecycle management by combining event-driven configurations and task-based accelerators in one platform. * Leverage AI-powered automation to enhance onboarding, offboarding, and knowledge transfer processes, reducing manual effort. * Empower managers with tools to customize and personalize journeys, improving team engagement and operational agility. * Ensure secure and compliant journey execution with ongoing security improvements and adherence to accessibility standards. * Maintain consistent and accessible experiences across desktop and mobile, supporting workforce mobility. * Benefit from continuous performance enhancements and bug fixes that improve usability and system reliability. ## Next Steps Customers should review system requirements and compatibility details on the ServiceNow Store before upgrading or implementing Journey Designer. Administrators are encouraged to leverage the Admin Console for efficient journey management and to utilize AI-powered features by installing Now Assist for HRSD. Regular updates should be applied to benefit from security patches, new capabilities, and improved user experiences. Version history for the Journey designer application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 7.7.0 - October 2026 : * Fixed Defects: 1. "JNY My Next Tasks" widget hardcodes Onboarding Journey type sys_id --- breaks task display for prehires when a custamer's journey type record doesn't match the OOB demo-data sys_id 2. Click on a journey of type 'New Hire Onboarding for Journeys' took 3.8 seconds to load 3. Delete attachment confirmation modal appears behind window in Journey Designer tasks 4. "Add task" button is visible for "other tasks" while edit journey is enabled, but task could not be added gives error invalid stage sys_id {#store-rn-hr-journey-designer__ol_bxr_mrt_rkc} Version 7.6.9 - September 2026 : Fixed: Fixed security defects as part of Project Shield. Version 7.6.5 - August 2026 : * Changed: Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows * Updated agentic workflows in Journey Designer to align with the Otto rebranding initiative. * Replaced legacy product terminology, labels, visual references and user-facing text with Otto branding. {#store-rn-hr-journey-designer__ul_khf_hgv_bkc} {#store-rn-hr-journey-designer__ul_qdq_ggv_bkc} Version 7.5.0 - July 2026 : Switched default model from nowLLM to optimal small 3P model for HRSD skills. Version 7.4.0 - June 2026 : * New: * AI model updates --- Knowledge Transfer document grouper and Journey Summarization for Manager have been upgraded to the latest third-party models with improved defaults. * Security \& access controls --- Application administration documentation updated with new security directives; ACL and scoping analysis completed for Journey Designer, Journey Accelerator, and related apps. * Customer-impacted fixes: * NOW Mobile task visibility --- Journey tasks are now fully accessible within the mobile app regardless of which navigation path is used. * Task due date persistence --- Due dates are now reliably stored and reflected on the task record immediately after creation. * Record Producer error handling --- Aborting a record producer submission no longer surfaces a misleading error from the Journey bulk request banner. * Other fixes: * Knowledge Transfer --- Post-completion sharing now works as expected; access controls prevent unauthorized admin visibility into restricted transfers; manager notifications after KT initiation have been made more informative; the KT flow is now resilient when certain lifecycle stage settings are turned off. * Accessibility (WCAG 2.2) --- High-zoom usability has been improved across several Journey Designer surfaces, including button visibility, header behavior, and form control rendering. Journey details page and configuration form screen reader issues have also been addressed. * RCA \& COE --- Journey configuration now correctly propagates RCA records; a privilege status mismatch in a scheduled script has been corrected; HR Lifecycle COE deactivation no longer fails due to scope restrictions. * Pre-hire Banner --- An underlying configuration issue that prevented the banner from rendering has been resolved. * Localization --- Template title strings are now constructed in a translation-friendly way; several UI labels that remained in English regardless of locale have been corrected. * Performance --- Opening a New Hire Onboarding journey is now noticeably faster, consistently falling within acceptable load time thresholds. Version 7.3.3 - April 2026 : * Fixed: * Journey Summary accuracy dropped * Manager draft view missing empty state * Task template for type "Add a catalog request", "Request a knowledge transfer" and "Add an order guide" {#store-rn-hr-journey-designer__ul_zrc_gj4_53c} Version 7.3.2 - March 2026 : * New: * Added journey knowledge transfers for offboarding scenarios * With Now Assist for HRSD, an agentic workflow template is available that can summarize documents from Sharepoint and automatically create knowledge transfers {#store-rn-hr-journey-designer__ul_s25_431_n3c} * Notable fixes: * Fixed error message displayed when sending a personalized message * Fixed issue where requests can't be opened * Fixed URL for journeys * Fixed "Due soon or Overdue" incorrectly appearing on Completed Approval tasks * Fixed to support Closed incomplete and Cancelled closure states for tasks in the Journey * Resolving errors when pre-hire opens a task * Various security, cosmetic, and accessibility improvements {#store-rn-hr-journey-designer__ul_mgb_p31_n3c} Version 7.2.5 - January 2026 : * Fixed: * Fixed issue where bulk task completion was not working due to misconfigured ACL * Fixed issue where tasks would not display in mobile * Fixed issue where managers do not have access to single score reports on journey home page * Fixed issue where stages are not displayed for employees on JA-only journeys Version 7.2.2 - December 2025 : * New: * Increased flexibility for managers to personalize journeys * Manager (Journey accelerator) tasks can now be slotted into Lifecycle Event activity sets on Journey Details Page * Manager (Journey accelerator) stages can now be re-ordered among Lifecycle Event activity sets on Journey Details Page {#store-rn-hr-journey-designer__ul_rpy_ndl_mhc} * Draft/publish capabilities for manager tasks when in Journey edit mode * New Journey Accelerator task types (Catalog Item, Automated Order Guide) allow managers to add service requests to journeys {#store-rn-hr-journey-designer__ul_npy_ndl_mhc} * Fixed: * Fixed issue with breadcrumb widget breaking on sn_doc_task records * Fixed issue where Journey page was not reflecting correct progress after upgrades to Y release * Fixed issue with decorative icons missing aria-hidden attribute * Fixed issue with translations not showing properly on My Journeys page sort-by filter * Fixed issue with text overflow in Journey creation flow when translated to Swedish * Fixed issue with "Update journey progress with count for overdue tasks" schedule job creating additional flow contexts * Fixed issue with uploading large attachments in Journey accelerator tasks {#store-rn-hr-journey-designer__ul_f4m_4dl_mhc} Version 7.1.8 - November 2025 : * Fixed: * Issue causing security access issues with various fields in the Requested items list \[sc_req_item\] list * Issue where journey configurations may not be displayed on journey creation page when they are Lifecycle Events only (and do not include a Journey Accelerator plan). Version 7.1.6 - October 2025 : * Fixed: * GenAI Security Fixes * Improved performance for the "Journey Generation_Amazon Bedrock" Gen AI skill {#store-rn-hr-journey-designer__latest-store-rn-hr-journey-designer} {#store-rn-hr-journey-designer__latest-store-rn-hr-journey-designer} Version 7.1.3 - September 2025 : * New: Support for the "Generate onboarding ramp-up plan" Agentic workflow available with Now Assist for HRSD. * Fixed: Fixed issue where Journey Bulk Tasks (Catalog item and order guide) were intermittently not getting completed. Version 7.0.2 - August 2025 : * New: * Introduces a new "Pre-hire" role when Explicit Roles is installed. The role can be optionally assigned during onboarding. This will designate onboarding users as "external" users while giving them access to the Journey Details page and an Employee Center home page that's tailored for onboarding. * Journey owners can cancel JA-only Journeys (Journeys with no HR component) * Journey admins can configure whether to show the "Task Templates" and "Create a Journey for Your Team" widgets * Changed: The "Show case to subject person" and "'Hide Activity Sets" flags on the HR Service are now honored for journeys Version 5.3.6 - May 2025 : * New: * With the installation of Now Assist for HR Service Delivery (HRSD), an AI-generated summary appears on the Journey details page. * With the installation of HR Service Delivery AI agent collection, rampup plans can be automatically generated using AI Agents. Managers can interact with Virtual Agent in portal to make changes to the plan and publish AI-generated stages once ready * Changed: Improved user experience when viewing the journey details page. * Fixed: Various usability and security improvements Version 5.2.0 - February 2025 : * New: Journey Generation (enabled with Now Assist for HR): Managers can leverage GenAI to create Journey Accelerator plans via text input from portal. * Fixed: Various accessibility and usability bugs. Version 5.1.1 - November 2024 : * Changed: Improved script include and scope security * Fixed: Various usability and accessibility issues Version 5.0.2 - September 2024 : Added support for Vancouver. Version 5.0.1 - August 2024 : * New: * Journey designer to support change of manager. * OOB demo data of JD to support multiple journeys. * Managers to share Journey task templates with other managers. {#store-rn-hr-journey-designer__ul_vmp_gvj_1cc} * Changed: * Improved employee experience for Parental leave guide. * Ability to trigger JA task due dates based on employee start date. {#store-rn-hr-journey-designer__ul_g2j_hvj_1cc} Version 4.1.1 - May 2024 : * New: * Journey Overview and Executive Journey View Next experience dashboards. * LLM based VA Topic for creating Journey Accelerator task through task templates. * LLM based VA topic to apply for Parental Leave of Absence * Changed: * Redirecting Journey Overview module to Next experience Journey Overview dashboard. * Renamed Journey Usage module to Executive Journey View and redirecting it to Executive Journey View Next experience dashboard. * Fixed: Minor updates * Removed: * Reports module under Journey Designer navigation is removed. * Old Journey Overview and Journey Usage dashboards are removed. Version 4.0.3 - February 2024 : * New: Bulk management of Catalog items, Order guides, Approvals, Mark as complete type tasks. Update similar tasks in similar journeys in a single action. * Changed: Learning Experience dashboard is migrated to the Next Experience. Version 3.0.8 - January 2024 : * Security updates, re-enforcing ACLs with a better security attributes/roles * Bug fixes in journey configuration tabs * Minor updates in the Journey designer admin console to correct possible issues when displaying some pages. * Localization and accessibility improvements in journey pages. Version 3.0.3 - August 2023 : * New Journey Designer Admin Console - Access all the features that you need to configure and maintain journeys in a single intuitive experience. By using the admin console, you can consolidate;Lifecycle Events,;Journey Accelerator, and;Journey designer features for seamless configuration and management. The admin console also provides in-app enablement resources, help, and recommendations for delivering journeys.; ; ; * Fixed: * My Journeys - Next tasks will always redirect to the /esc portal * Journey details page unable to handle date formats; Version 2.1.0 - May 2023 : * New: Migration script for migrating from Journey Accelerator v4.0 plans to Journey designer journeys (applicable to customers using Journey Accelerator pre-Journey designer). * Fixed: * Issue: Journey Accelerator-only journeys to not auto-assign mentor task templates. * Issue: Hyperlinks not working in Journey Accelerator task templates. * Performance improvements on the Journey designer pages. * Resolved issues with translation of short descriptions on the tasks (web and Now Mobile). * Usability issues and dark theme support. * RCA updates. {#store-rn-hr-journey-designer__ul_dtd_t4d_3xb} * Changed: * Journey Accelerator task description will appear in Completed version of the task. * When duplicated stage name created, show error message to owner. {#store-rn-hr-journey-designer__ul_dr2_r4d_3xb} * Removed: * Dependency on the Retry Handler Framework. If you are using Microsoft Exchange Online spoke for scheduling within Journey designer/Journey Accelerator, you will need to separately install. * HR Taxonomy removed as a dependency. {#store-rn-hr-journey-designer__ul_kgf_y4d_3xb} {#store-rn-hr-journey-designer__ul_ldj_44d_3xb} Version 2.0.5 - February 2023 : * New: Decentralized creation of journey templates allows admins to assign owners and approvers to plan configurations who can manage the journey templates in Employee Center. * Changed: Celebratory messages for key moments like successfully completing or creating a journey * Fixed: Performance improvements on how we track journey progress {#store-rn-hr-journey-designer__ul_c1j_nsy_fwb} Version 1.0.9 - January 2023 : * Fixed * Issues related to personalized message features * When the journey header is modified, the personalized message will not pull the employee into the 'to:' field * When a journey owner is also a mentor, the personalized message widget doesn't disappear after sending the email {#store-rn-hr-journey-designer__ul_j1b_tmw_cwb} * Security issues for report ACLs fixed * Issues related to scope issues creating HR Services of fulfilment type 'Journey' * HR services of the fulfilment type 'Journey' are created in the lifecycle events scope and therefore cannot be saved * Other cross-scope issues related to HR services {#store-rn-hr-journey-designer__ul_ykk_wnw_cwb} {#store-rn-hr-journey-designer__ul_sp4_mmw_cwb} {#store-rn-hr-journey-designer__ul_cvq_cnw_cwb} Version 1.0.5 - September 2022 : Changed: With this patch release, Lifecycle Events for Enterprise is dependent on Journey designer v5.0.5 so if not already installed, the plugin will automatically install Version 1.0.3 - August 2022 : Journey designer brings together the power of Lifecycle Events and the flexibility of Journey Accelerator, so that employees and managers have one unified experience for both curating and navigating a journey. Admins build journey configurations for employee transitions such as onboarding, offboarding, leaves of absence, career growth, and more. Managers create and modify their own journeys for team members. They can also add recommended learning (powered by machine learning) and send personalized emails to their employees from the journey. Customers using Lifecycle Events and/or Journey Accelerator can utilize their existing configurations to create journeys. New customers will need Lifecycle Events for Enterprise and Journey Accelerator (will be automatically installed with Journey designer) before building journey configurations.