Retail multi-store case states

The following table lists all possible states for the Retail multi-store parent case.

Retail multi-store parent case states

The following table lists all possible states for the Retail multi-store parent case.

State	Description
Draft	Indicates that parent case is still in draft state and hasn’t yet been submitted.
Generating	Indicates that the parent case has been submitted, and child cases are currently being generated.
Open	Indicates that the parent case is open.
Canceled with error(s)	Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated will be canceled automatically, and this parent case must be re-created.
Closed	Indicates that the parent case is closed.

Retail multi-store child case states

State	Description
New	Indicates that the child case is newly created.
Open	Indicates that the child case is open.
Canceled with error(s)	Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated are automatically, and this parent case must be re-created.
Resolved	Indicates that the child case has been marked as resolved.
Closed	Indicates that the child case is closed.