---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Field Service Territory Planning Console

# Configuring Field Service Territory Planning Console {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to
execute a service call based on the associated territories.

As a territory planner, you have the ability to set up and utilize territories within the Field Service Territory Planning Console by following these steps.

## Configuration overview {#configuring-territory-planning-fsm-workspace__section_wf3_r2d_kcc}

The steps for setting up the Field Service Territory Planning Console are:

* [Configuring a map overlay](https://www.servicenow.com/docs/PCvNUaCKV8laM3Wv~UG48w#configuring-map-overlay "Configure a map overlay to view its corresponding data items in the territory map.")

  Configure map overlays to view its corresponding data items in the territory map.
* [Configure territory fields to appear in Territory Planning console](https://www.servicenow.com/docs/XimyksfDOxLTRr6xB~6qIg "Customize the information displayed for territories in the Territory Planning console by configuring the contextual side panel fields. This enhances planning efficiency with personalized data, helping to take informed decisions.")

  Customize the information displayed for territories in the Territory Planning console by configuring the contextual side panel fields.
* [Enable identification of relevant territories for a work order or work order task](https://www.servicenow.com/docs/4uInXI4FrB8CX1xndC6NFg "Enable identification of the most relevant territories for work orders or work order tasks by setting matching rules and conditions.")

  Create matching rules and conditions to enable identification of the most relevant territories for work orders or work order tasks.
{#configuring-territory-planning-fsm-workspace__ul_nkz_r2d_kcc}

For more information about activating and setting up Territory planning, see [Configuring Field Service Territory Planning](https://www.servicenow.com/docs/tWoxpiBO2hR~9D~Ma~TFBQ "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.").