---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create crews

# Create crews in Field Service Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create crews to assign work order tasks to a predefined group of agents.

## Before you begin

Role required: wm_dispatcher, wm_manager

## About this task

Crews can be defined based on the type of work needed, the geographical location, and the necessary skills. If the Territory Planning plugin is activated and the Territory model is enabled, you can pick the agents who are
associated with the territories while creating a crew.

## Procedure

1. Navigate to the My Crews module based on your role.
   * Manager: Navigate to Field ServiceManagerMy Crews.
   * Dispatcher: Navigate to Field ServiceDispatchingMy Crews.
   {#create-crews-fsm__choices_ijy_1qs_hpb}
2. Click New.
3. On the form, fill the fields.

{#create-crews-fsm__table_ixf_t5q_gpb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the crew. |
| Description | Description of the crew. |
| Leader | Name of the crew leader. |
| Size | Total number of agents, including the leader, in the crew. Note: This field is mandatory. |
| Schedule | Working hours of the crew. |
| Location | Location of the crew. |
| Maximum Travel Radius | Radius in selected distance unit (miles or kilometers). |
| Distance Unit | Unit of distance covered in miles or kilometers |
| Active | Option to indicate whether the crew is available for selection when assigning a work order task to the crew. |
| From | Effective from the date for the crew to start work. |
| To | Effective to date for the crew to end work. |
[Table 1. Crew form]

{#create-crews-fsm__table_ixf_t5q_gpb}

4. Click Submit.

## Result

The crew is created with the Groups, Skills, and Members related list records. If the Territory Planning plugin is activated and the Territory model is enabled, Territory Memberships related list appears
with the list of territories associated with the crew.

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