---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Workforce Optimization for Field Service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can activate the Workforce Optimization for Field Service plugin (com.snc.app_fsm_wfo) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.{#activate-wfo-fsm__activate-wfo-fsm-info}

## Before you begin

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

Workforce Optimization for Field Service solution is highly modular,
offering a wide range of capabilities such as Scheduling, Coaching, and Teams
applications in Field Service Manager Workspace. Workforce Optimization for Field Service (com.snc.app_fsm_wfo) plugin
activates all other dependent plugins to enable users to the Scheduling, Coaching,
and Teams applications in Workforce Optimization for Field Service.  
Workforce Optimization for Field Service requires the following ServiceNow Store applications. Ensure that these applications are installed before you install Workforce Optimization for Field Service.

Required ServiceNow Store applications to use in Field Service Manager Workspace
:

    Shift Scheduling for Field Service (com.snc.sn_fsm_shift_schdl)
    :   Integrate the agent shift scheduling functionalities for Field Service Management
        Workforce Optimization. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=installing-applications-in-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

    Team Management for Field Service
    (com.snc.sn_fsm_team_mgmt )
    :   Implements team performance functionalities for Field Service Management
        Workforce Optimization. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=installing-applications-in-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

    Coaching (com.sn_coaching)
    :   Facilitates the coaching of employees on their work through
        the use of coaching opportunities that can be conditionally
        configured. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=installing-applications-in-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

    Coaching with Learning
    (com.sn_coach_learning)
    :   Coach employees on their work through the use of coaching
        opportunities, taking advantage of critical moments in a
        process, that can be conditionally configured. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=installing-applications-in-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Role required: admin

## About this task

The following items are installed with Workforce Optimization for Field Service :

* Roles
* Scheduled jobs
* Tables
{#activate-wfo-fsm__ul_ibs_b51_1wb}

For more information, see [Workforce Optimization for Field Service components](https://www.servicenow.com/docs/rPrCEaSvN8pgHWK40Crpqw "Several types of components are installed with activation of the Workforce Optimization for Field Service (com.snc.app_fsm_wfo) plugin, including user roles, key performance indicators (KPIs), scheduled jobs, properties, and tables.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-wfo-fsm__find-plugins-cmd}
2. Find the Workforce Optimization for Field Service plugin (com.snc.app_fsm_wfo ) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-wfo-fsm__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-wfo-fsm__steps_jbs_b51_1wb}

## Result

The Workforce Optimization for Field Service plugin when activated
successfully adds Enable Shift Scheduling for FSM to Determine Availability to the Field Service configurations
inside the Assignment tab.  
Note:  
You must enable the Enable Shift Scheduling for FSM to Determine Availability toggle switch after setting up schedules, skills, teams, and coaching for your agents to optimize your Field Service workforce accordingly.

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