---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a demand channel

# Create a demand channel {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Demand channels help organize and manage work by efficiently distributing resources. When creating a reservation rule, you can allocate a specific percentage of capacity to a particular demand channel. By tagging work orders
or tasks with demand channels, you ensure they are routed correctly, improving resource allocation and scheduling accuracy.

## Before you begin

Role required: wm_admin

Ensure the Field Service Territory Planning (com.snc.fsm_territory_planning) plugin is installed.

## About this task

The scheduling system uses demand channel attributes (conditions and order) for capacity reservation rules based on demand channels. For more information, see [Create a reservation rule](https://www.servicenow.com/docs/MRvV8PysUQhDDYTMFlJsmg#create-reservation-rule "Reservation rules help allocate a specific percentage of capacity for different attributes of work order tasks, such as work type, location, or priority. This confirms efficient task management and meets specific workload demands.")

## Procedure

1. Navigate to AllField ServiceCapacity ManagementDemand Channel.
2. Click New.
3. On the form, fill the fields.

{#create-a-demand-channel__table_dbt_xqp_jnb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the demand channel. For example, "Install" for installation-related tasks. |
| Active | Select this option to activate the demand channel. |
| Order | Order of preference of the demand channel. |
| Default | If selected, this demand channel becomes the default one. For instance, if the total capacity is 100, and specific channels like "Install" and "Breakfix" take up 30 and 50 respectively, the remaining 20 will be allocated to this default channel. |
| Table | Select the table used to categorize demand channel. By default, this is set to `wm_task`. |
| Condition | Conditions to filter the data. For example, setting the work type as "Installation" ensures the system checks the reservation rule for capacity usage when a task is received. |
[Table 1. Demand Channel]

{#create-a-demand-channel__table_dbt_xqp_jnb}

4. Click Submit.  
   The demand channel is created. You can use the demand channel in the reservation rules.

## Create demand channel for installation related task assignments {#create-a-demand-channel__example_r1v_dsk_2cc}

Let's create a demand channel named "Install":

1. Name: Install
2. Active: Yes
3. Order: 1
4. Default: False
5. Table: wm_task
6. Condition: `work_type = Installation`

{#create-a-demand-channel__ol_jdy_nwk_2cc}

By defining these fields, the "Install" demand channel in the reservation rule will help route installation related tasks correctly and ensure proper capacity allocation.
**Related concepts**   

* [Field Service Territory Capacity Analytics dashboard](https://www.servicenow.com/docs/RS90Ey2SD7er1S4jieXENw "Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.")

*[\>]: and then