---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# IRQ process management

# IRQ process management {#ariaid-title1}

Release version: Zurich  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of IRQ process management

The IRQ (Internal Risk Questionnaire) process management is the first internal step after an engagement request is approved, designed to scope third-party risk by determining a third party's risk score.
This process is accessed through the Due diligence management page within ServiceNow, where users can manage and monitor all IRQ processes linked to due diligence requests.
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## Accessing and Managing IRQ Processes

* **Access:** Navigate to the Due diligence management page, select the DDR number of a due diligence request, and then open the Internal assessments tab to see all IRQ processes associated with that request.
* **Unique Identification:** Each IRQ process is auto-assigned a unique ID starting with "INA" used for searching, filtering, and referencing the specific internal assessment.
* **Internal Assessments Tab:** Lists IRQs with columns for unique ID, name, assigned user, risk rating, current state (e.g., Draft, Awaiting response, Response received, Closed), and respondents.

## Key Components of the Internal Assessments Page

* **Risk Overview Tab:** Displays the IRQ process stages and status symbols, lists questionnaires associated with the third party, and tracks counts of assessments in Open, Overdue, and Closed states.
* **Details Tab:** Provides general third-party information, schedules for assessments and questionnaire due dates, and sections for adding permanent text, work notes (private, internal only), comments (visible internally and to third parties), and activity logs including issues, tasks, and communications.
* **Questionnaire Templates Tab:** Lists all open IRQs with selectable questionnaire names for detailed views.
* **Scales Tab:** Shows definitions of risk rating and tier values used for scoring the assessments, linking to configuration instructions for setting up these scales.
* **Questionnaire Requests Tab:** Displays all questionnaire instances related to the internal assessments, each with a unique ID starting with "AINST", along with details such as assessment number (starting with "VRA"), assigned user, due date, state, and internal risk score.

## Risk Scoring and Rules

Internal risk scores are calculated based on engagement risk scoring rules, which specify criteria for selecting engagements for assessment, such as annual business volume thresholds. These scoring rules apply exclusively to engagements.

## Practical Use for ServiceNow Customers

* Efficiently track and manage third-party risk assessments using unique IDs and structured tabs within the Internal assessments interface.
* Maintain clear communication and documentation with the ability to add private work notes and shared comments directly in the assessment records.
* Use the risk overview and questionnaire tracking to monitor status and compliance of third-party responses.
* Leverage configurable scoring scales and risk rules to tailor assessments to your organization's risk criteria.
* Create and customize internal assessment forms and questionnaire templates to capture relevant risk information.  
The first internal step after an engagement request is approved is to start the IRQ process to scope the risk by determining the third party's risk score.

## Accessing the IRQ process {#tprm-ws-dd-mgt-pg-irq-tab__section_cc2_kvg_cyb}

On the Due diligence management page, select the DDR number for any due diligence request and then select the Internal assessments tab.

The tab displays the list of all IRQ processes for the engagement request. For each IRQ process, the system auto-assigns a unique ID number that starts with the text INA.

## Viewing the list of internal risk assessments {#tprm-ws-dd-mgt-pg-irq-tab__section_k2k_3vt_2yb}

Internal assessments tab
:   {#tprm-ws-dd-mgt-pg-irq-tab__table_drw_dbj_fyb__entry__2}

    | Column | Description |
    |-|-|
    | Number | For each IRQ process, the system auto-assigns a unique ID number that starts with the text INA. Select an INA number to work on the Internal assessments page to the Risk overview tab. The unique ID is used in all references to the item. You can use the ID to search or filter for the item that you want to work on. |
    | Name, Assigned to, Risk rating | Data from the engagement request. |
    | State | The current state of the internal assessment: Draft, Awaiting response, Response received, or Closed. |
    | Respondents | Users who responded to the request. |
    [Table 1. Internal assessments tab]

    {#tprm-ws-dd-mgt-pg-irq-tab__table_drw_dbj_fyb}

Risk overview tab on the Internal assessments page

:   For each IRQ process, the system auto-assigns a unique ID number that starts with the text INA. Select an INA number to work on the IRQ process on the Internal assessments page.

    * The symbols indicate the state of each stage in the IRQ process for the request.

    * Questionnaire requests section: List of questionnaires that are associated with the third party. You can view each questionnaire by selecting the Name.
    * Tracking section: Count of assessments associated with the third party that are in the Open, Overdue, and Closed state.
    {#tprm-ws-dd-mgt-pg-irq-tab__ul_xxl_opj_fyb}

Details tab on the Internal assessments page
:
    * Internal assessment section: General information on the third party and schedules for the overall assessment and questionnaire due dates from the engagement due diligence request.
    * The Compose section on the Details tab enables you to permanently add text to the record. The Activity section is updated with any actions on issues and tasks, submissions to TP contacts, and also with work notes and comments that users add to the record. Add text in the following fields as needed:
      * Work notes (Private): Information about the third-party risk assessment. Work notes are visible only to internal users who are assigned to the process.
      * Comments: Comments about the third-party risk assessment are visible both to internal users and to third-party contacts.
      {#tprm-ws-dd-mgt-pg-irq-tab__ul_g1d_3kn_cqb}
    * The Third-party overview section provides key information on the third party that is associated with the engagement request.
    {#tprm-ws-dd-mgt-pg-irq-tab__ul_exr_x2n_2yb}

Questionnaire templates tab on the Internal assessments page
:   The tab lists all open IRQs. Select a questionnaire name to view the details.

Scales tab on the Internal assessments page
:   The tab lists the definitions of the calculated rating and tier values. See [Set up risk rating scales for scoring](https://www.servicenow.com/docs/PVWn_1DimU9RDSOOjqkdhg "The risk rating scale helps business users better understand risk assessment results. For example, in the default settings, risk scores in the 20 through 39 range indicate high risk, while scores in the 60 through 79 range indicate low risk.") for instructions for defining the settings.

Questionnaire requests tab on the Internal assessments page

:   All values on the tab come from the internal assessments that have been conducted on the third part in the engagement.

    {#tprm-ws-dd-mgt-pg-irq-tab__table_fyw_dwj_fyb__entry__2}

    | Column | Description |
    |-|-|
    | Number | When a questionnaire template is added to an assessment and sent out, the system generates assessment instances for each template. Each of these instances is automatically assigned a unique ID number that starts with the text AINST. The unique ID is used in all references to the item. You can use the ID to search or filter for the item that you want to work on. |
    | Assessment number | For each external risk assessment, the system auto-assigns a unique ID number that starts with the text VRA. The unique ID is used in all references to the item. You can use the ID to search or filter for the item that you want to work on. |
    | Metric type | Questionnaire that determined the questionnaires used in the assessment. |
    | Assigned to | User that is responsible for managing and responding to the IRQ. |
    | Due date | Deadline for third party to respond to and return all questionnaires. |
    | State | Current stage of the IRQ process for the engagement request. |
    | Internal risk score | An engagement risk-scoring rule specifies component criteria that determine which engagements are selected for assessment. For example, a rule could enable assessments for engagements that involve more than $40,000 annual business. Engagement scoring rules apply only to engagements. See [Define engagement risk scoring rules](https://www.servicenow.com/docs/6C_u_JyKU4Elj5XPujFeDg "An engagement risk-scoring rule specifies component criteria that determine which engagements are selected for assessment. For example, a rule could enable assessments for engagements that involve more than $40,000 annual business. Engagement scoring rules apply only to engagements."). |
    [Table 2. Questionnaire requests tab]

    {#tprm-ws-dd-mgt-pg-irq-tab__table_fyw_dwj_fyb}
* **[Create new internal assessment form](https://www.servicenow.com/docs/BlhfK1GN4ND5F8rtqwwRcQ)**   
  Use the internal assessment form to capture all the information that you need to create an internal assessment. As a third-party risk assessor, you can create an assessment template.

**Related concepts**   

* [Assessing your third-party risk](https://www.servicenow.com/docs/Irep7LZWyN_XTR9KnfuuVg "Use Third-party Risk Management to identify and assess potential risks that are associated with your third-party relationships. The information gathered from internal questionnaires, external questionnaires, and documentation requests helps you to understand the third party's risk profile, determine the appropriate risk mitigation strategies, and determine whether the third party or engagement meets all necessary compliance requirements.")  
**Related tasks**   

* [Respond to an internal assessment](https://www.servicenow.com/docs/oDD9TjF~0JM4KNKZU~FxlA "Respond to an Inherent Risk Questionnaire (IRQ) or internal assessment that has been assigned to your queue. Your responses to the questionnaire help determine if the process moves forward and can affect which questionnaires are sent to the third party or engagement.")